Human Resource Services
Alameda Skyline

Child Welfare Worker II

Recruitment #24-6745-01


THIS IS AN OPEN CONTINUOUS EXAMINATION.  The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.  This examination may be reopened as necessary and the names of additional candidates merged onto the existing list according to examination score.

SUPPLEMENTAL QUESTIONNAIRE: A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Application or Supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00:00 p.m. on the Last Day for Filing.



This is a continuous filing exam with filing deadlines on the following dates at 5:00:00 PM:


  • Monday, August 19, 2024
  • Monday, September 9, 2024

 ***If you have previously applied or started an application for the Child Welfare Worker II, Examination #24-6745-01, to reapply for this recruitment, please contact the examination analyst, Ione Bell, at to have your previous application released back to you.***




*All applicants must provide a transcript which notes the number of units and field practicum obtained for their Master’s degree. Transcripts must be submitted at the (appointment) time of the oral examination. If the transcript does not clearly indicate degree requirements have been fulfilled, a letter from an accredited college or university which affirms the graduation requirements/status must be provided.


Applicants who fail to provide sufficient proof of their Master’s degree will be disqualified.


Bilingual Candidates are Highly Encouraged to Apply. Qualified bilingual persons who speak English and are also fluent in: Spanish, Chinese, Vietnamese, Cambodian, Laotian, Korean, Mien, Tagalog, Amharic, Farsi, Dari, Tigrigna, Russian, Romanian or Sign Languages are especially encouraged to apply. There is an additional biweekly compensation for persons in positions designated bilingual. Qualified candidates may be tested to demonstrate language proficiency.


*The scores and dispositions of candidates for this examination will be merged with previous exam participants.  If you previously submitted an application and choose to reapply, your new score/disposition will replace your current disposition.  If you do not wish to change your score/disposition, you are not required to reapply to this examination.  Candidates who received a qualifying score cannot participate in the examination within six (6) months of their disposition notice. Candidates who did not qualify may reapply sixty (60) days from their disposition notice.  Candidates who failed any of the exam components (i.e., oral exam), may reapply sixty (60) days from the exam date.*

Applications and Supplemental Questionnaires will only be accepted on-line.



The Alameda County Social Services Agency(SSA) is comprised of almost 2,400 men and women working collectively and in partnership with community-based organizations, neighborhood groups and policy makers to serve the needs of the community. SSA provides services through its administration and operating departments. Administration includes Finance, Government and Community Relations, and Human Resources.  SSA’s operations includes Adult and Aging Services, Children and Family Services, and Workforce and Benefits Administration. 


The Social Services Agency assists one out of four of Alameda County's residents. The mission of the Social Services Agency is to promote the economic and social well-being of individuals, families, neighborhoods, and communities. 


To learn more about the Alameda County Social Services Agency, please visit the website at




Child Welfare Worker IIs in Alameda County provide intensive assessment, case management and/or casework services toward providing the most stable home environment for children who have been or are in danger of being abused, neglected or abandoned. They perform social casework of an advanced nature for children and families while dealing with complex problems under the time limitation and responsibility imposed by court action; and perform related duties as required.

Child Welfare Worker II positions are located in the Social Services Agency, in the Department of Children and Family Services.



The ideal candidates for the position of Child Welfare Worker must possess knowledge of the laws and principles related to child welfare. They must possess a broad knowledge and understanding of normal child development and how trauma impacts the developmental process. The successful candidates will have the skill and ability to conduct client interviews, assessment and crisis intervention activities. They will understand normal family functioning and how this functioning is impacted by trauma and loss. Incumbents in the position will exercise sound judgment in making diagnostic risk assessments and decisions regarding placement of children and handle high-pressure, crisis situations professionally and be able to extract appropriate information during such situations. They must be able to work with a variety of individuals with varying degrees of mental health functioning, literacy, coping abilities and life skills. They must have the ability to understand the role of the Agency in the treatment plan and the Social Services Agency's policies, procedures, programs and services and be able to articulate this understanding to their clients.


In addition, the ideal candidate must possess the following:


§  knowledge of community resources,

§  the ability to set limits to assist clients in taking steps toward greater self-sufficiency,

§  the ability to write clear, concise and descriptive reports under time restraints,

§  strong written and verbal communication skills,

§  the ability to work well under pressure and display sound time management techniques,

§  an appreciation for diversity.


For a detailed listing of the Child Welfare Worker II duties.




The equivalent of one (1) year of full-time experience as a Child Welfare Worker I in the Alameda County classified service.


Recommendation for promotion based on recent performance evaluations.  



Possession of a master's degree in Social Work from an accredited school of social work, which included a supervised field placement providing social casework and counseling services to individuals and families.  



Possession of a master's degree from an accredited college or university in Counseling, Clinical Psychology, Sociology, Education or an equivalent field (Vocational Rehabilitation majors not acceptable).



Satisfactory completion of two (2) semesters of supervised field work in an agency involved in the provision of direct services to families or children in one of the following or closely related areas:  child welfare, family counseling, juvenile probation, pediatric social work, alcohol and drug counseling, school social work, or school counseling.  



The equivalent of six (6) months full-time post baccalaureate professional work experience which involved the provision of direct services to families or children in one of the areas previously described.  


Possession of a valid California Motor Vehicle Operator's license.  

NOTE:    The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


The most suitably qualified candidates will possess the following competencies:

Knowledge of:

  • Principles of sociology and psychology relating to normal and abnormal human behavior and family and community dynamics.
  • Child development and parenting skills.
  • Interviewing techniques, including crisis intervention and counseling methods.
  • The role of the Agency in the treatment plan and the Social Services Agency's policies, procedures, programs and services.
  • Community resources.
  • Legal definitions of sexual molestation, physical abuse, general neglect, incest, failure to thrive, emotional abuse, medical neglect and other details of laws relating to child abuse reporting and other related areas of law.  

Ability to:

  • Work cooperatively with varying interests and coordinate them towards achieving case plan and solving problems.
  • Set limits to assist clients in taking steps toward greater self-sufficiency.
  • Write clear, concise and descriptive reports under time restraints.
  • Exercise sound judgment in making diagnostic risk assessments and decisions regarding placement of children.
  • Deal effectively with hostile, disorganized or aggressive clients.
  • Accept supervision and consultation.
  • Handle high-pressure, crisis situations professionally and extract appropriate information in such situations.
  • Learn and use various computer applications such as word processing and databases.


The examination will consist of the following steps:

  1. A review of applicant's application and supplemental questionnaire to verify possession of minimum requirements.  Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
  2. **A oral interview which will be weighted as 100% of the candidate's final examination score.  The oral interview may contain situational exercises.

Candidates must attain a qualifying rating on each portion of this examination.


Alameda County utilizes a Civil Service Selection System founded on merit.  Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.  Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position.  Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,

**Revised 2/27/2024 imb- Removed "virtual" as the interviews will be "in-person" interviews.


The County will inform applicants, via email and with reasonable notice in advance, of any examination process that will require their attendance.  The following dates are tentative and subject to change based on operational needs.



Deadline for Filing (First Administration of Open Continuous Recruitment)

5:00 p.m., Monday, August 19, 2024

Review of Applications for Minimum Qualifications

August 29, 2024

Civil Service Oral Interview Examination

Week of September 30, 2024



*Department Hiring Interviews - combined process

Week of September 30, 2024

*If designated as a combined oral examination/hiring interview, in addition to establishing an eligibility list, the oral interviews may serve as the final selection interview for vacancies in this classification. 


Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes.  To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing.   Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website,


Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 12 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Catastrophic Sick Leave
  • Group Auto/Home Insurance
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.



All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add,, and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email boxes and are routed to unmonitored mailboxes. If you have questions, please go to our website at You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.


Ione Bell | Human Resources Analyst

Human Resource Services, County of Alameda

(510) 272-6456 |



All Alameda County employees are designated Disaster Service Workers through state and local law.  Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency.


Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.