Human Resource Services
Alameda Skyline

Adult Protective Services Worker II

Recruitment #24-6765-01

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Introduction

THIS IS A REOPENING OF AN EXISTING EXAMINATION.   The scores and dispositions of candidates for this examination will be merged with previous exam participants.  If you are currently on the list and you choose to reapply you will forfeit your current rank and score.  Your new score/disposition will replace your current score and rank.  This list may be canceled at any time without notice to candidates.  Please contact human resources if you would like additional information.


Applications will only be accepted on-line.

DESCRIPTION


The Alameda County Social Services Agency (SSA) is comprised of 2,400 men and women working collectively and in partnership with community-based organizations to serve the needs of the community. Services are provided through four departments: Administration and Finance, Adult and Aging Services, Children and Family Services, and Workforce and Benefits Administration.  To learn more about the Alameda County Social Services Agency, please visit the website at Alameda County Social Services Agency.

THE POSITION

Adult Protective Services Workers are located exclusively in the Adult and Aging Services Department of the Social Services Agency. Positions allocated to these classes are distinguished from those in the social work series by the specialized nature of the work focusing on the needs of elders and dependent adults that are in need of protective services.

IDEAL CANDIDATE

 In addition to meeting the minimum qualifications stated below, the ideal candidate will have:

  • Knowledge regarding programs and regulations applicable to Adult Protective Services and will remain informed regarding community resources and their appropriate utilization.
  • Exceptional communication skills, both written and oral, and the ability to communicate effectively with diverse groups.
  • Outstanding analytical skills, with a demonstrated ability to think logically and arrive at sound conclusions.
  • The ability to relate well to people from varied backgrounds, show understanding, courtesy, and present oneself in a diplomatic, professional manner.
  • Remarkable organizational skills, including the ability to prioritize tasks and accomplish multiple projects simultaneously, take prompt action to achieve objectives as well as identify issues as they arise and address them proactively.
  • The ability to work well under pressure; performing calmly and professionally while working under time constraints.

 

MINIMUM QUALIFICATIONS

Either Pattern I
 
Education:

Possession of a Master’s Degree in Social Welfare, Counseling, Psychology, Gerontology or a related behavioral science, from an accredited college or university, which included a supervised field placement providing social casework and counseling services to dependent adults and families.

And

Experience:

The equivalent of one year of full-time experience providing ongoing social casework and/or counseling services to the elderly and/or adults with disabilities.

Or Pattern II
 
Experience:

The equivalent of three years of full-time experience as an Adult Protective Services Worker I in the Alameda County classified service (non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.),

And
 
Special Requirement:

Recommendation for promotion based on the performance evaluation.

Or Pattern III
 
Education:

Possession of a bachelor’s degree, including 30 semester or 45 quarter units in social/human services, sociology, social welfare, or other behavioral science;


And
 
Experience:

The equivalent of three years of full-time experience providing ongoing social casework and/or counseling services to the elderly and/or adults with disabilities.

License:

Possession of a valid California Motor Vehicle Operator's license.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Crisis intervention techniques and principles.
• Principles of sociology and psychology.
• Interviewing techniques.
• Available community resources and their appropriate utilization.
• Relevant Federal, State, and local laws, regulations and codes.

Ability to:

• Quickly and accurately assess situations encountered.
• Exercise sound judgment in determining courses of action.
• Deal effectively with hostile/aggressive clients and others contacted during the course of work.
• Handle multiple tasks simultaneously.
• Communicate clearly and concisely, both orally and in writing.

EXAMINATION COMPONENTS

THE EXAMINATION WILL CONSIST OF the following steps: 1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 2) Applicants that meet the minimum qualifications will be invited to an oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, https://hrs.alamedacountyca.gov/

RECRUITMENT AND SELECTION PLAN

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency.



TENTATIVE RECRUITMENT PLAN: 

Deadline for Filing:   

5:00:00 PM, Monday, March 17, 2025

Review of Minimum Qualifications:

Monday, March 24, 2025

**Civil Service Oral Examination:

Week of April 14, 2025

Notification of Results:

April 29, 2025

** Combined process

 WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website: HRS | (alamedacountyca.gov).

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

  • Medical – HMO & PPO Plans
  • Dental – HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance 
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees) 
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  • Employee Assistance Program

For your Financial Future

  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

  • 12 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Catastrophic Sick Leave
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

 

Conclusion

All notices related to County recruitments for which you have applied will be sent/delivered via email. Notices will be sent from Noreply@jobaps.com. Please add @jobaps.com and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box alamedacountyHR@acgov.org are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied.

Ione Bell Human Resources Analyst
Human Resource Services Division, County of Alameda
510-272-6456; Email: ione.bell@acgov.org

www.acgov.org/hrs

DISASTER SERVICE WORKER

All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.