Recruitment #25-1132-01
Date Opened | 4/7/2025 12:00:00 AM |
---|---|
Filing Deadline | 5/2/2025 5:00:00 PM |
Salary | $30.49 - $36.09/hour; $59,455.50 - $70,375.50/year |
Employment Type |
Permanent Full-Time Employment
|
HR Analyst | Montrice Goodman |
Department | Social Services Agency |
Work Location |
Hayward
Oakland |
Type of Recruitment | New, open, assembled |
THIS IS A
NEW ASSEMBLED EXAMINATION. The
eligible list resulting from this examination will cancel any existing list and
may last approximately one year but can be extended. Applications must
be in the possession of the Human Resource Services Department by 5:00 p.m. on
the Last Day for Filing.
QUALIFIED BILINGUAL PERSONS WHO SPEAK ENGLISH AND ARE ALSO FLUENT IN SPANISH, CHINESE, VIETNAMESE, CAMBODIAN, LAOTIAN, KOREAN, MIEN, TAGALOG, AMHARIC, FARSI, DARI, TIGRIGNA, RUSSIAN, ROMANIAN OR SIGN LANGUAGE ARE ESPECIALLY ENCOURAGED TO APPLY. THERE IS AN ADDITIONAL BIWEEKLY COMPENSATION FOR PERSONS IN POSITIONS DESIGNATED BILINGUAL. Qualified candidates may be tested to demonstrate language proficiency.
Applications will only be accepted on-line.
THE AGENCY
The Alameda County Social Services Agency (SSA) is
comprised of approximately 2,400 men and women working collectively and in
partnership with community-based organizations, neighborhood groups and policy
makers to serve the needs of the community. SSA provides services through its
administration and operating departments. Administration includes Finance,
Government and Community Relations, and Human Resources. SSA’s operations include
Adult and Aging Services, Children and Family Services, and Workforce and
Benefits Administration.
The Social Services Agency assists one out of four of
Alameda County's residents. The mission of the Social Services Agency is to
promote the economic and social well-being of individuals, families,
neighborhoods, and communities.
To learn more about the Alameda County Social
Services Agency, please visit the website https://www.alamedasocialservices.org.
THE POSITION
Eligibility Support Clerks are often the first point of
contact for those residents of Alameda County applying for or receiving cash
aid, Medi-Cal or CalFresh benefits from the Social Services Agency.
Eligibility Support Clerks’ job responsibilities include reviewing
applications, responding to questions and/or referring applicants or recipients
of Social Services Agency benefits programs to appropriate resources. All
Eligibility Support Clerks are required to maintain a professional and
courteous manner, work effectively and accurately with minimum supervision and
constant deadlines.
THE IDEAL CANDIDATE
In addition to meeting the minimum qualifications, ideal
candidates will possess strong office support skills and experience, relevant
computer applications knowledge and experience, as well as demonstrated success
in the following areas:
For more information about the job classification, visit: Eligibility Support Clerk (#1132).
Either
I
The equivalent of one year of full-time experience in the
class of Specialist Clerk I or an equivalent or higher-level clerical class in
the Alameda County service. (Non-classified includes District Attorney’s
Office, Hospital Authority, and the Consolidated Courts.)
Or
II
The equivalent of two years of full-time clerical
experience, one year of which must have included public contact.
Or
III
The equivalent of one year of full-time experience as an
Eligibility Technician, or an equivalent or higher-level classification in the
same series, in a federal, state, county or city Social Services Agency.
NOTE: The Civil Service Commission may modify the Minimum
Qualifications in the announcement of an examination.
The most suitably qualified candidates will
possess the following competencies:
Knowledge of:
• Basic math and spelling.
• Alpha and numeric filing systems.
• Techniques and practices for dealing with individuals
from various socio-economic and ethnic groups, in person, via telephone, and
through correspondence (including contacts with irate and hostile individuals).
• Modern office practices and procedures and standard
office equipment operations.
Ability to:
• Communicate orally and in writing.
• Write and/or print legibly.
• Understand and follow complex oral and written
directions and procedures.
• Establish and maintain cooperative relationships with
clients, the general public, and co workers.
• Interview to facilitate solicitation of required
information.
• Evaluate individual situations and make appropriate
decisions.
KNOWLEDGE AND ABILITIES
Ability to:
• Demonstrate interpersonal sensitivity.
• Plan, organize and coordinate work independently.
• Learn and utilize a variety of internal and external
data systems.
• Acquire a variety of computer skills within a
reasonable timeframe.
• Learn and apply relevant sections of legal codes,
regulations and procedures.
THE
EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:
1) A review of applicants' applications to verify possession of minimum requirements. Those candidates
who possess the minimum requirements for the class will move on to the next
step in the examination process.
2) Virtual Written Examination (Pass/Fail): A multiple-choice written test that will be qualifying only.
3) Virtual Computer Skills Assessment (Pass/Fail): A data entry accuracy test that will be qualifying
only.
4) Oral Panel Interview Examination (Weighted as
100% of the final examination score): If the candidate is successful
in the written and typing test portions of the examination process, then the
candidate will be invited to participate in an oral panel interview where they
will be asked about past job experiences relating to the core competencies that
successful incumbents of the job possess. The candidate who passes this portion
of the exam will then be scored and put into rank order. The oral panel
interview examination may also serve as the hiring interview at the discretion
of the hiring authority.
CANDIDATES
MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.
We
reserve the right to make changes to the announced examination components.
Alameda County utilizes a Civil Service Selection System
founded on merit. Such a system is competitive and based on broad recruitment
efforts and equal opportunity for qualified applicants to test in an
examination process designed to determine the qualifications, fitness and
ability of competitors to perform duties of the vacant position. Many of our
recruitments are targeted and specific to the needs of a current vacant
position, in which case, the eligible list may be exclusively used for that
current vacant position. Other recruitments may be more broadly used for both
current and future vacancies, or for other alternate jobs with comparable
scopes of work.
To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, https://hrs.alamedacountyca.gov.
Applicants will be informed via email with reasonable
notice in advance of any examination process which will require their
attendance. The following dates are tentative and
subject to change based on the needs of the Agency.
TENTATIVE
RECRUITMENT PLAN: |
|
Deadline for Filing: |
**5:00
PM Friday, May 2, 2025 |
Review of Minimum Qualifications: |
by
May 16, 2025 |
Virtual Written Examination: |
Week
of June 9, 2025 |
Virtual Performance Examination: |
Week
of July 14, 2025 |
Civil Service Oral Examination: |
Week
of August 18, 2025 |
Notification of Results: |
September
17, 2025 |
TENTATIVE
SELECTION PLAN: |
|
Departmental Hiring Interviews: |
*Combined
Process |
*If designated as a combined oral
examination/hiring interview, in addition to establishing an eligibility list,
the oral interviews may serve as the final selection interview for vacancies in
this classification.
WE
RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION
PLAN
Alameda County and the Human Resource Services Department
will make reasonable efforts in the examination and/or selection process to
accommodate qualified individuals with disabilities and/or medical conditions
in accordance/compliance with the State Fair Employment and Housing Act (FEHA),
Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable
Accommodation Policy and applicable statutes. To request an accommodation
due to a disability/medical condition during this or other phases of the
examination/selection process, please contact the assigned Human Resources
Representative listed on the job announcement before the last date
of filing. Alameda County requires applicants to provide
supporting documentation to substantiate a request for reasonable
accommodation. In order to qualify for a reasonable accommodation, applicants
must have a disability/medical condition pursuant to the ADA, FEHA and
applicable statutes.
For more information regarding our Reasonable
Accommodation procedures, please visit our website: https://hrs.alamedacountyca.gov
Alameda County offers a comprehensive and competitive
benefits package that affords wide-ranging health care options to meet the
different needs of a diverse workforce and their families. We also sponsor many
different employee discount, fitness and health screening programs focused on
overall well being. These benefits include but are not limited to*:
For your Health & Well-Being
For your Financial Future
For your Work/Life Balance
*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change.
**Non-Exempt management employees are entitled to up to three (3) days of management paid leave. Exempt management employees are entitled to up to eight (8) days of management paid leave.
All notices related to
County recruitments for which you have applied will be sent/delivered via
email. Please add @jobaps.com, @acgov.org,
Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as
accepted addresses to any email blocking or spam filtering program you may use.
If you do not do this, your email blocking or spam filtering program may block
receipt of the notices regarding your application for recruitments. You are
also strongly advised to regularly log into your County of Alameda online
application account to check for notices that may have been sent to you. All
email notices that will be sent to you will also be kept in your personal
online application account. You will be able to view all of your notices in
your online application account by clicking on the "My applications"
button on the Current Job Openings page.
Please take the
steps recommended above to ensure you do not miss any notices about a
recruitment for which you have applied. The County of Alameda is not
responsible for notices that are not read, received or accessed by any
applicant for a County recruitment.
NOTE: All notices are
generated through an automated email notification system. Replies to the email
boxes Noreply@jobaps.com and
noreplyalamedacountyhr@acgov.org are routed to unmonitored mailboxes. If
you have questions, please go to our website at www.acgov.org/hrs. You may
also contact the Human Resources Analyst listed on the job announcement for the
recruitment for which you have applied.
Montrice Goodman | Human Resources
Analyst
Human Resource Services, County of Alameda
(510) 208-3954 | Montrice.Goodman2@acgov.org
https://hrs.alamedacountyca.gov
DISASTER SERVICE WORKER
All Alameda County employees are designated Disaster
Service Workers through state and local law. Employment with the County
requires the affirmation of a loyalty oath to this effect. Employees are
required to report to work as ordered in the event of an emergency.
EQUAL EMPLOYMENT OPPORTUNITY
Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.