Monday, April 23, 2018

Community Relations Coordinator

Health Care Services Agency

Recruitment #RT-0325-01


This is a reinstatement, transfer or voluntary demotion opportunity for current and former regularly appointed employees of Alameda County.

Pursuant to Civil Service Rule 1744: On the request of a department head and approval of the Commission, a regularly appointed employee who resigned in good standing may, within three years after the effective date of his/her resignation, be reinstated in a position in the class from which he/she resigned or in a position in another class for which he/she may be eligible as determined by the Commission. Appointments by reinstatement following resignation are subject to the probationary period established for the class. You must have been a classified County employee in the same job code or in a job code at the same salary maximum and left the County in good standing. In addition, you must meet the minimum and special qualifications of the specific position.

You must be a current County classified employee in the same job code or in a job code with the same salary maximum for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position.

Voluntary Demotion:
You must be a current County classified employee in a job code which is at a higher salary maximum than the vacancy for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position.



Alameda County's Health Services Program is administered by the Health Care Services Agency and includes the following program areas: Behavioral Health Care, Public Health, Environmental Health, and Agency Administration/Indigent Health. The ultimate mission of the Health Care Services Agency is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents. Health Care Services Agency currently has multiple career opportunities for experienced professionals to become part of a service delivery team dedicated to the optimal health and well being of Alameda County residents.

Under general supervision, to coordinate, plan, and develop the community and media relations programs for a small department unit; performs community outreach projects and events. As a liaison to community residents and the general public, incumbents are responsible for developing and coordinating community relations by providing resources, outreach, and support services to community residents and professional staff and to perform related duties as required.

The California Department of Health Care Services has awarded Alameda County Health Care Services Agency $140 million for 2016 through 2020 as part of the competitive Whole Person Care Pilot (WPCP) program. Alameda County’s program is called Alameda County Care Connect, and our vision is to create a system of whole person care that helps high-need patients achieve optimal independence and health. AC Care Connect focuses on individuals who are either 1) homeless; or 2) repeatedly using crisis services (e.g., the homeless system, emergency department, psychiatric emergency services, substance use services, and the criminal justice system) without getting better. AC Care connect aims to improve integration of services across multiple sectors and strengthen the County-wide system to better help patients move from conditions of crisis and acute care toward increased stability and wellness.

Through AC Care Connect, Alameda County HCSA is engaging in a change process that will move us toward becoming a coordinated system of care across multiple systems. Outcomes of the project will include creation of a community health record and coordinated care management system that can be used by each enrolled client's full care team to enhance their care and health outcomes.


NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Plans, organizes, coordinates, and participates in a community relations program designed to communicate public education information, services and/or resources, public awareness, and activities or events related to the program.

2. Researches information and prepares publications and newsletters.

3. Provides information to the news media regarding program specific news and events, prepares news releases, makes arrangements for television and/or radio coverage of departments’ events as appropriate.

4. Consults with department staff to develop goals and objectives to develop community outreach programs.

5. Provides assistance to staff in editing publications and newsletters, website development, and the development of presentation materials.

6. Represents the department before community groups in disseminating public information. 7

. Where applicable, communicates with the public in the event of an epidemic or disaster events.

8. Attends department meetings/seminars, professional association meetings, and training.

9. Interacts with private and public agencies, community and professional groups.

10. Coordinates outreach events, educational programs, presentations, and exhibits to educate the community and general public.

11. Prepares and maintains periodic reports and files.



An Associate Degree from an accredited college in Business, Health Education, Behavioral Science, Communications, Public Relations, or a related field. (Additional experience may be substituted for the required education on a year for year basis).


Three years of full-time experience in community or public relations, which includes: developing and implementing a community or public education program, with major emphasis in providing educational outreach to the community.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.


NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

• Principles and practices of community education and mass communications.
• Media relations and community outreach.
• Public information dissemination.
• Web-based communications.
• Computer applications.

Ability to:

• Gather, interpret, and accurately present data.
• Communicate effectively, orally and in writing.
• Understand, interpret and apply provisions of Federal, State, and local legislation, rules and regulations relating to the program.
• Establish and maintain effective working relationships with department staff, outside agencies, the media, and the general public.
• Coordinate a community relations program.
• Develop publications and informational material.

Selection Plan

To apply please contact Alida Crowder at 510-777-2310 or to apply.

You are encouraged to apply immediately as this posting is open until filled and may close at anytime.

Alameda County is an Equal Opportunity Employer