Medical Leaves & Accommodation Services Technician

This is a reinstatement, transfer or voluntary demotion opportunity for current and former regularly appointed employees of Alameda County.

Reinstatement:
Pursuant to Civil Service Rule 1744: On the request of a department head and approval of the Commission, a regularly appointed employee who resigned in good standing may, within three years after the effective date of his/her resignation, be reinstated in a position in the class from which he/she resigned or in a position in another class for which he/she may be eligible as determined by the Commission. Appointments by reinstatement following resignation are subject to the probationary period established for the class. You must have been a classified County employee in the same job code or in a job code at the same salary maximum and left the County in good standing. In addition, you must meet the minimum and special qualifications of the specific position.

Transfer:
You must be a current County classified employee in the same job code or in a job code with the same salary maximum for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position.

Voluntary Demotion:
You must be a current County classified employee in a job code which is at a higher salary maximum than the vacancy for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position.

ABOUT THE HUMAN RESOURCE SERVICES DEPARTMENT:

Department Mission: Deliver high quality and timely human resource services in partnership with County agencies, departments and special districts to enable our customers to reach their organizational goals.

Vision: To be the employer of choice and a great place to work.

Values: In a spirit of partnership, HRS strives for: Excellence in everything we do. Responsiveness to our customers and their needs. Fairness in our policies and practices. Innovation in developing and implementing new programs. Diversity in recognizing everyone’s unique contribution. Development of every employee’s full potential. Anticipate and meet the changing needs of employees and candidates to ensure the recruitment and retention of a talented and committed workforce. Support the County’s organizational culture that values customer service, performance excellence, diversity, and fiscal stewardship. Redesign and transform the recruitment function for improved customer service and satisfaction. Champion workforce planning and development to ensure that employees have every opportunity to assume leadership positions as baby boomers retire. Improve the efficiency and effectiveness of services through the increased use of technology.

The Medical Leaves & Accommodation Services Unit is a comprehensive and countywide centralized disability management program, which provides professional consultation and technical support to County agencies and departments. In the development and administration of the County's disability management programs, we collaborate with stakeholders to develop strategies to overcome identified barriers. We continue to increase awareness and understanding of federal and state disability laws, family and medical leave provisions, and other applicable statutes, through the design and implementation of countywide disability management training.

In partnership with County Agencies and Departments, we are committed to integrate employees with disabilities and medical conditions into a highly productive workforce environment.

THE POSITION:

Under the direct supervision of the Medical Leaves & Accommodation Services Supervisor, Medical Leaves & Accommodation Services Technicians provide day-to-day, paraprofessional level assistance, and support to Alameda County agencies/departments pursuant to County policies and procedures, state and federal disability laws and leave provisions, and other applicable statutes; and perform other related work as required.    

DISTINGUISHING FEATURES  

These positions are located in the Human Resources Services Department’s Medical Leaves & Accommodation Services unit and report directly to the Medical Leaves & Accommodation Services Supervisor.  Incumbents are trained in technical disability programs, activities, and will perform these functions in support of professional staff.  The Medical Leaves & Accommodation Services Technicians are distinguished from the higher-level Medical Leaves & Accommodation Services Case Managers in that the latter has the overall responsibility for ensuring that all medical leaves and accommodation case management responsibilities are completed correctly.

For more detailed information about the job classification, visit: Medical Leaves & Accommodations Services Technician #0464

EITHER I  

Experience:  

The equivalent of one (1) year of full-time experience as a Specialist Clerk II, or in an equivalent or higher-level class in the Alameda County classified service, performing clerical, technical processing of disability-related matters (i.e., FMLA/CFRA/PDL, workers’ compensation, temporary modified work assignments, or reasonable accommodations) or employee benefits.  

Completion of a bachelor’s degree in a related field may substitute for six (6) months of the required experience.                                                                 

OR II

Experience:  

The equivalent of two (2) years of full-time experience performing paraprofessional-level, administrative/clerical work in a disability-related programs that dealt with FMLA/CRFA/PDL, workers’ compensation, temporary modified work assignments, or reasonable accommodations.          

Substitution:  

Possession of a Bachelor's degree from an accredited college or university with a major in human resources or a related field may be substituted for one (1) of the two (2) required years of experience in Pattern II.  

NOTE:    The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• State and federal disability laws, leave provisions, and regulations.
• County policies and procedures, Administrative Code, CS Rules, Personnel Procedures, Memoranda of Understandings (MOUs), and personnel administration.
• EEO concepts and guidelines for compliance related to employee/applicant disabilities.
• Public sector human resource practices and principles including but not limited to employment selection, position classification, and compensation.
• Statistical methods used to analyze data.
• Human resource management systems application and other commonly used software applications.
• English grammar, spelling, and punctuation.
• Basic mathematics and statistics.
• Operation of office machines and equipment, including personal computers.
• Processing and spreadsheet software.

Ability to:

• Establish and maintain record-keeping procedures and systems. 
• Gather, verify, evaluate, and update relevant information.
• Perform detailed work accurately.
• Work with a variety of tasks simultaneously and prioritize multiple tasks.
• Analyze, problem-solve, and make sound judgments when it comes to referring cases to Medical Leaves & Accommodation Services Case Managers for further monitoring/action.
• Demonstrate interpersonal sensitivity.
• Establish effective working relationships with employees at all levels and other agencies and Third-Party Administrators.
• Effectively communicate orally and in writing.
• Read, interpret, and apply laws, rules, regulations, standards, and procedures.    
• Use applicable state and federal provisions as well as Charter and Civil Service Rules and Regulations.

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being.  These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance 
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance 
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 11 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Group Auto/Home Insurance
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1^st United Services Credit Union 

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.  This provides a brief summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

TO APPLY: 

Please note this reinstatement & transfer opportunity is ONLY open to current and former Alameda County employees. The opportunity may close at any time and we encourage you to apply immediately.

1. Complete an application template in JobAps through the following link:

https://jobapscloud.com/Alameda/sup/bulpreview.asp?R1=00&R2=AF000&R3=01

2. Submit a PDF copy of your completed application, to Rhonda.Newman@acgov.org .as soon as possible.

You are encouraged to apply immediately as this posting is open until filled and may close at anytime. 

                                                 Alameda County is an Equal Opportunity Employer