State of Connecticut Executive Branch

Veterans Services Supervisor (0408SH)

$39.68-$50.39 Hourly / $3,174.14-$4,031.19 BiWeekly /
$82,845.00-$105,214.00 Yearly

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Veterans Affairs, this class is accountable for supervising Veterans Services Officers engaged in providing information and assistance to veterans, their spouses or eligible dependents Provides oversight and coordination of the Municipal Veterans Representative Program.

SUPERVISION RECEIVED

Receives general direction from the Manager of Veterans Advocacy and Assistance or other employee of higher grade.

SUPERVISION EXERCISED

Supervises Veterans Services Officers and other staff as assigned.

EXAMPLES OF DUTIES

  • Schedules, assigns, oversees and reviews work of staff;
  • Provides staff training and assistance;
  • Conducts performance evaluations;
  • Determines priorities and assesses needs on cases assigned to staff including on site visits on a regular basis;
  • Establishes and maintains procedures to be followed on a statewide basis;
  • Develops or makes recommendations on development of policies and standards;
  • Acts as liaison with other operating units, agencies and outside officials regarding agency policy and procedures;
  • Prepares reports and correspondence;
  • Plans and supervises development of resources and grants available to agency and veterans;
  • Develops and promotes programs for community outreach, intervention and assistance for veterans;
  • Develops and conducts research into needs of veterans;
  • Plans development and distribution of programmatic materials;
  • Recommends legislative action necessary to enhance benefits for veterans;
  • Supervises a program of veteran representation at administrative hearings involving benefits and issues;
  • Makes public information presentations;
  • Performs related duties as required.
MUNICIPAL VETERANS REPRESENTATIVE PROGRAM: 
  • Assists municipalities in implementing the Municipal Veterans Representative Program;
  • Maintains a registry of municipal veterans representatives;
  • Assists municipalities in obtaining grants or other funding for the municipal veterans representative program;
  • Conducts training for municipal veterans representatives;
  • Tracks annual municipal support to veterans;
  • Prepares and provides input to required reports;
  • Assists municipalities in conducting veteran outreach events;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • and ability to interpret and apply relevant state and federal laws, statutes and regulations;
    • relevant agency policies and procedures;
    • veterans programs and resources;
  • Knowledge of
    • various social, psychological and emotional factors which influence attitudes and behavior of veterans;
    • and ability to coordinate available support and social services which provide assistance to veterans, their spouses and eligible dependents;
  • Considerable
    • interpersonal skills;
    • oral and written communication skills;
  • Considerable ability to understand, analyze, interpret and apply complicated technical materials;
  • Supervisory ability;
  • Ability to utilize computer software.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of technical experience in assisting clients in finding, qualifying for, applying for, or delivering social, health care or veterans service programs involving direct client contact.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have involved the coordination of a program.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree in public health or social work may be substituted for one (1) additional year of the General Experience.
  • One (1) year of experience as a Veterans Services Officer currently or previously accredited by the U.S. Department of Veterans Affairs, Office of General Counsel, may be substituted for the General and Special Experience.
  • For state employees one (1) year of experience as a Veterans Services Officer may be substituted for the General and Special Experience.

SPECIAL REQUIREMENTS

  • Incumbents in this class must satisfy one (1) of the following requirements:
    • Served in time of war for at least ninety (90) days unless separated from service earlier because of a service connected disability;
    • Received honorable discharge from or released under honorable conditions from active service in the armed forces as defined in accordance with Section 27-103 of the Connecticut General Statutes; or
    • Awarded the Armed Forces Expeditionary Medal for service by the armed forces.
  • Incumbents in this class will be required to complete a course in veterans benefits within one (1) year of employment and must be accredited by the U.S. Department of Veterans Affairs.
  • Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator's license.
  • Incumbents in this class may be required to travel.

JOB CLASS DESIGNATION

Classified/Competitive

OCCUPATIONAL GROUP

(33)-Social Services

BARGAINING UNIT

(12)-SOCIAL SERV (P-2)

EEO

(2)-Professional

SALARY INFORMATION

SH 25

CANCELLATION CLAUSE

This replaces the existing specification for the class of Veterans Services Supervisor in Salary Group SH 25 approved effective October 10, 2015. (Revised to update Purpose of Class, modify Minimum Qualifications and content and modernize formatting) Item No. 23-221

EFFECTIVE DATE

08/31/2023
CLASS: 0408SH; EST: 3/22/1991; REV: 8/31/2023;