State of Connecticut Executive Branch

• Directs staff and operations in the administration and integration of programs of statewide Central or Field Units;
• Coordinates service delivery contracts between American Job Centers and Central Units.
• Assumes a central role in development and promulgation of department policies, procedures and goals;
• Coordinates policy application to ensure consistency throughout assigned area;
• Participates in strategic and operational planning initiatives and resource allocation including determining appropriate staffing levels;
• Designs and implements performance review standards for staff;
• Identifies problems or deficiencies in operations of assigned area and oversees implementation of solutions;
• Administers budget, directing assignment of staff and resources as appropriate;
• Prepares comprehensive reports on assigned operations;
• Promotes implementation of a high quality, customer needs driven approach to service delivery and program operation;
• Facilitates and coordinates training initiatives for assigned staff;
• Works in concert with Labor Department officials, state and federal agencies, local government, community organizations and employers to facilitate development and implementation of joint program and service initiatives;
• Assists in marketing of agency services such as representing department as a public speaker;
• Leads the recruitment and hiring of staff, including outreach, interview and selection;
• Performs related duties as required.

• Considerable knowledge of
  • and ability to apply management principles and practices including total quality management;
  • and ability to interpret and apply relevant state and federal laws, statutes and regulations including employment and unemployment insurance laws and court decisions in precedent cases;
  • employment problems and practices, employment and training programs and labor market trends and conditions;
  • Job Center operations and agency programs, policies and procedures regarding unemployment insurance, employment and training and job placement;
• Knowledge of and ability to use relevant management information systems;
• Considerable
  • interpersonal skills;
  • oral and written communication skills;
  • problem solving skills;
  • motivational skills;
• Considerable analytical ability.

Two (2) years of the General Experience must have been in an administrative or supervisory capacity.

NOTE:

• This capacity is interpreted as planning, supervising, organizing, directing and/or controlling resources of a major subdivision of an agency or organization.
• For state employees this experience is interpreted at the level of a Labor Department Unit Director.

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master’s degree may be substituted for one (1) additional year of the General Experience.