State of Connecticut Executive Branch

UConn Lead Dispatcher (1243PS)

$30.86-$38.54 Hourly / $2,468.28-$3,083.19 BiWeekly /
$64,422.00-$80,471.00 Yearly

PURPOSE OF JOB CLASS (NATURE OF WORK)

At the University of Connecticut this class is accountable for acting as a working supervisor over the dispatch operation engaged in providing communication between law enforcement, fire responders, other emergency disciplines, students and public.

GUIDELINES FOR JOB CLASS USE

There will be a maximum of one (1) dispatcher per shift per location to supervise and perform police, fire and other emergency services dispatching and 24 hour Public Safety Answering Point (PSAP) calls. 

SUPERVISION RECEIVED

Receives general direction from the Public Safety Communication Manager, Police Sergeant, or an employee of a higher grade.

SUPERVISION EXERCISED

Leads UConn Dispatchers and other staff as assigned.

EXAMPLES OF DUTIES

  • Plans UConn Dispatcher workflow and determines priorities; 
  • Schedules hours and days of work to ensure shift coverage including third shift, weekends and holidays; 
  • Assigns, oversees and reviews work to ensure adherence to policy, procedure, state and federal regulations and laws; 
  • Provides staff training and assistance; 
  • Conducts or assists in conducting performance evaluations; 
  • Acts as liaison with operating units, agencies and outside officials regarding unit policies and procedures; 
  • Leads dispatch staff to follow established procedures during an incident response; 
  • Leads multi-discipline emergency calls to expedite dispatch calls to first responders which may include, but not limited to, police, fire, medical, hazard mat, State Police, crisis negotiation team, bomb squad and other police staff; 
  • Serves as lead communication point of contact with incident commander; 
  • Receives, responds, and resolves, within limits of authority, non-emergency complaints and inquiries; 
  • Performs duties of a UConn Dispatcher; 
  • Troubleshoots and repairs simple dispatch equipment and arranges for maintenance and repairs; 
  • Generates a variety of dispatch reports which may include, but not limited to, visitor, property and crime logs, dispatcher shift activity report and verifies same for accuracy; 
  • May make recommendations on policies or standards; 
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • communications equipment; 
    • laws, rules and regulations governing radio communications equipment; 
    • dispatch protocol;
  • Knowledge of and ability to interpret and apply state and federal laws, statutes, regulations and procedural guidelines relating to law enforcement; 
  • Skills
    • interpersonal skills; 
    • oral and written communications skills; 
  • Ability to
    • schedule and prioritize workflow; 
    • utilize computer software; 
  • Supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Three (3) years of experience in dispatching emergency vehicles and reporting to 911 calls.

SPECIAL REQUIREMENTS

  • Incumbents must possess and retain during employment certification as an Emergency Medical Dispatcher (EMD), Telecommunicator, and certification in National Crime Information Center (NCIC) and the Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems.
  • Incumbents in this class may be required to possess and retain a valid motor vehicle operator's license.
  • Incumbents in this class may be required to obtain and maintain a Standard First Aid Certificate and/or Cardiopulmonary Resuscitation (CPR) certificate.
  • Incumbents in this class may be required to work a schedule that includes weekends, evenings, midnights and holidays.

CHARACTER REQUIREMENTS

In addition to checking of references and of facts stated in the application, a thorough background investigation of each candidate may be made before persons are certified for appointment.

PHYSICAL REQUIREMENTS

  • Incumbents in this class must have general good health, be free from any disease or injury which would impair health or usefulness and possess and retain sufficient physical strength, stamina, agility, endurance, and visual and auditory acuity to perform the duties of the class.
  • Applicants may be required to pass a physical examination.

WORKING CONDITIONS

Incumbents in this class may be required to work in tiring positions for long periods of time in a stressful environment.

COMPENSATION GUIDELINES

In accordance with applicable collective bargaining agreement's compensation guidelines.

OCCUPATIONAL GROUP

(4)-Protective Service

BARGAINING UNIT

(09)-PROTECT SERV (NP-5)

EEO

(4)-Protective Service

SALARY INFORMATION

PS 10

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

CANCELLATION CLAUSE

This replaces the existing specification for the class of UConn Lead Dispatcher in Salary Group PS 10 approved effective October 07, 2022. (Reviewed in accordance with Connecticut General Statute § 5-200a. Revised to modernize format and add Acknowledgement section) Final No. 24-127

EFFECTIVE DATE

07/25/2024
CLASS: 1243PS; REV: 7/25/2024;