State of Connecticut Executive Branch

Director of Collection Services (1310MP)

$62.21-$84.82 Hourly / $4,976.56-$6,785.29 BiWeekly /
$129,888.00-$177,096.00 Yearly

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Administrative Services this class is accountable for administering the programs and operations of the Collection Services Section.

SUPERVISION RECEIVED

Receives executive direction from the Deputy Commissioner or other administrative official of higher grade.

SUPERVISION EXERCISED

Administers programs and operations of section; directs all staff.

EXAMPLES OF DUTIES

  • Administers staff and operations of the Collections Services Section;
  • Develops, implements and evaluates section policies, goals and objectives;
  • Designs and develops section programs and activities;
  • Implements new procedures and procedural revisions; 
  • Determines appropriate staffing levels and directs management and coordination of staff;
  • Designs and implements performance review standards for section staff;
  • Prepares section budget; 
  • Maintains contacts with individuals within and outside of section who might impact on policy or program activities; 
  • Directs development and implementation of new revenue options; 
  • Directs investigation, determination and collection of charges for support of persons cared for or treated in institutions and facilities operated by the State;
  • Directs filing and enforcement of claims against estates or legal actions for unpaid public assistance and services provided in state humane institutions;
  • Directs collection of accounts receivable for other state agencies; 
  • Cooperates and coordinates with other state, municipal and federal agencies in cases of mutual interest; 
  • Prepares drafts of proposed legislation;
  • Presents testimony regarding proposed legislation; 
  • Prepares reports as required; 
  • Leads the recruitment and hiring of staff, including outreach, interview and selection;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • and ability to apply management principles and practices; 
    • and ability to apply relevant state and federal laws, statutes and regulations; 
    • principles and practices of public administration relevant to collection services; 
    • healthcare reimbursement methodology and estate and lien enforcement processes; 
  • Knowledge of governmental accounting and budgeting; 
  • Considerable
    • interpersonal skills; 
    • oral and written communication skills;
  • Ability to prepare financial and statistical reports.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Ten (10) years of experience in hospital billing, collection of accounts, estate management, investigating determination of claims, business or public administration.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Three (3) years of the General Experience must have been in a supervisory or management capacity.

NOTE: For state employees this experience is interpreted at the level of a Reimbursement Team Leader.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree in a closely related field may be substituted for one (1) additional year of the General Experience.
  • A law degree may be substituted for one (1) additional year of the General Experience.
  • For state employees three (3) years of experience at the level of a Reimbursement Team Leader or two (2) years of experience at the level of a Collection Services Assistant Director may be substituted for the General and Special Experience.

JOB CLASS DESIGNATION

Classified/Competitive

OCCUPATIONAL GROUP

(04)-Business Management

BARGAINING UNIT

(02)-MANAGERIAL

EEO

(1)-Officials And Administrators

SALARY INFORMATION

MP 71

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility. 

CANCELLATION CLAUSE

This replaces the existing specification for the class of Director of Collection Services in Salary Group MP 71 approved effective June 20, 2005. (Revised to add Acknowledgement section and modify content) Final No. 22-007

EFFECTIVE DATE

04/01/2022
CLASS: 1310MP; EST: 6/5/1987; REV: 11/7/2022;