State of Connecticut Executive Branch

• Schedules, assigns, oversees and reviews work of staff;
• Provides staff training and assistance;
• Conducts performance evaluations;
• Determines priorities and plans unit work;
• Establishes and maintains unit procedures;
• Develops or makes recommendations on development of policies and standards;
• Acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures;
• Prepares reports and correspondence;
• Performs related duties as required.

• Develops policies and procedures for field staff;
• Supervises field staff in promotion of agency sales programs to lottery agents;
• Works with staff in establishing sales goals, sales calls and agent presentations based upon goals in Lottery Marketing plan;
• Oversees development and implementation of special sales promotion;
• Advises staff as to most effective promotional techniques;
• Conducts sales meetings;
• Prepares sales estimates;
• Reviews sales data gathered through field operations;
• Conducts complex field investigations;
• Investigates and resolves complaints regarding division field operations;
• Oversees inspection of equipment used in conduct of lottery games;
• Attends and monitors conduct of lottery activity to ensure compliance with applicable statutes and administrative regulations;
• Prepares field reports of agent activity and physical inventory of tickets;
• Provides information and assistance to agents and staff on lottery games record keeping requirements;
• Serves as liaison with other officials involved with lottery matters;
• Prepares materials for or testifies at administrative hearings;
• Conducts performance evaluations;
• Trains staff.

• Serves as liaison providing information and assistance to agents regarding application of division rules and regulations;
• Coordinates agent licensing including mailing of applications and review of returned applications for completeness;
• Answers questions from applicants concerning licensing procedures and policies, status of pending applications, procedures for requesting administrative hearing in case of denial;
• Updates licensing system records;
• Reviews computer data to determine agent activity or detect trends in lottery play;
• Evaluates agent performance and compliance with requirements in event of non-compliance;
• Advises management and agent promptly of non-compliance and initiates resolution action;
• Resolves problems reported by agents and takes proactive measures for a timely resolution;
• Completes documents to order, move or remove data lines or lottery terminals;
• Responsible for assuring a minimal loss of sales due to change of new or existing terminal lines;
• Directs preparation of agent related materials regarding new or existing on-line games, new and existing software changes and other on-line related issues;
• Oversees work of staff to assure efficient transition of new or existing agent changes to on-line system;
• Schedules new agents for terminal training;
• Maintains individual agent records;
• Prepares reports.

• Considerable knowledge of
  • relevant agency policies and procedures;
  • relevant state and federal laws, statutes and regulations pertaining to the lottery;
• Knowledge of
  • lottery process, games and promotional materials;
  • advertising and display methods;
• Considerable
  • interpersonal skills;
  • oral and written communication skills;
• Skill in performing arithmetical computations;
• Ability to
  • establish sales goals and estimates;
  • conduct market research studies;
  • investigate complaints;
  • analyze market area and sales records;
  • read, understand, apply and interpret agency rules and regulations;
  • keep accurate records and prepare reports;
  • analyze statistical, financial and demographic data;
  • utilize computer software;
• Supervisory ability.

One (1) year of the General Experience must have been in a supervisory capacity.

NOTE: Supervisory capacity is defined as experience which is substantially devoted to scheduling, assigning, overseeing work and establishing performance standards for employees and taking corrective measures to implement those standards.

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in business or public administration or marketing may be substituted for one (1) additional year of experience.
• One (1) year at the level of a Lottery Sales Representative 2 may be substituted for the General and Special Experience.

• Incumbents in this class may be required to travel.
• Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.