State of Connecticut Executive Branch

In the Department of Children and Families Bureau of Behavioral Health this class is accountable for directing multiple statewide clinical behavioral health services programs and services.

This class is used for directing an array of statewide clinical behavioral health programs and services with multiple service models such as Outpatient Treatment and Assessment Services, Intensive In-Home Services and/or Care Coordination and Systems of Care.

• Directs staff and operations of multiple statewide clinical behavioral health programs and services;
• Coordinates, plans and manages functions for statewide programs and services; 
• Develops, implements and evaluates goals and objectives;
• Collaborates with administrative officials in development and implementation of policies and procedures; 
• Interprets and administers pertinent laws;
• Monitors and evaluates work performed by subordinate staff;
• Acts as liaison within and outside of facility with individuals and groups who impact on program activities;
• Accountable for agency compliance with standards established by outside monitoring agencies;  
• Responsible for recruitment, selection and retention of department or discipline staff;  
• Assures compliance with quality assurance findings and recommendations;
• Promotes cultural diversity in workplace and assures client rights; 
• Identifies, plans, implements and evaluates training and development of staff in response to identified needs; 
• Independently analyzes complex problem situations and takes appropriate action; 
• Initiates workforce planning and monitors staff utilization to meet identified goals;
• Investigates and responds to critical incidents; 
• Prepares or oversees preparation of reports; 
• Leads the recruitment and hiring of staff, including outreach, interview and selection;
• May represent facility in grievances and/or other hearings; 
• May oversee grant, budget or contract preparation;
• Performs related duties as required.

• Considerable knowledge of
  • and ability to apply management principles and practices; 
  • and ability to interpret and apply relevant state and federal laws, statutes and regulations;
  • and ability to develop strategic plans; 
  • behavioral health policies and systems; 
  • principles, practices and issues of behavioral health care; 
  • recent developments in designated field and ability to translate knowledge into practice; 
  • behavioral challenges facing children, adolescents and families;
  • principles and practices of public and/or health care administration;
• Considerable
  • interpersonal skills; 
  • oral and written communication skills; 
  • analytic skills; 
• Considerable ability to
  • negotiate, mediate and resolve conflicts; 
  • collaborate within agency, department, state, community and constituents;
• Ability to
  • plan for collection, analysis and integration of data; 
  • interpret standards of monitoring agencies and contracts; 
  • lead and direct a multi-service and program operations.

Three (3) years of the General Experience must have been at a managerial level directing clinical operations or the delivery of behavioral health care services for children and/or adolescents and families.

NOTE: Managerial experience is defined as formulating program goals and objectives, developing and implementing program procedures, initiating program policies and developing and/or monitoring a budget.