State of Connecticut Executive Branch

Collection Agent (2076CL)

$25.26-$33.13 Hourly / $2,020.73-$2,649.89 BiWeekly /
$52,741.00-$69,162.00 Yearly

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for independently performing a full range of tasks associated with collection and investigative functions in order to secure payment of pending and delinquent bills.

SUPERVISION RECEIVED

Receives general supervision from an employee of higher grade.

SUPERVISION EXERCISED

May lead clerical employees and assist in training new employees.

EXAMPLES OF DUTIES

  • Performs financial investigations in order to determine ability of persons to pay pending or delinquent bills such as hospital and clinical care bills, court support orders or delinquent student loans; 
  • Reviews persons’ financial accounts and communicates by means of telephone, correspondence and personal interviews in order to secure additional information and answer questions concerning financial background; 
  • Pursues delinquent accounts by telephone (including skip tracing), correspondence and personal contacts in order to maximize collections; 
  • Researches all possibilities for securing financial assistance for needy patients; 
  • Prepares payment plans for current or former patients; 
  • Evaluates delinquent accounts to determine which accounts shall be referred to a collection agency; 
  • In pursuing hospital and clinical care delinquent accounts, may review all patient accounts to determine if patient has insurance or other third party payers and insures that proper sources are billed; 
  • May investigate all delinquent student loan accounts, often using extensive skip tracing procedures to locate missing former students and collects debts, establishes other liable parties, (e.g., family members) and establishes repayment schedules when necessary; 
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Knowledge of interviewing techniques; 
  • Skills
    • interpersonal skills; 
    • oral and written communication skills; 
    • performing arithmetical computations; 
  • Ability to
    • perform financial investigations; 
    • compile and analyze facts; 
    • prepare, process and maintain records and reports.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Three (3) years of experience in investigative or clerical work related to collections.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

JOB CLASS DESIGNATION

Classified/Competitive

OCCUPATIONAL GROUP

(05)-Clerical/Secretarial

BARGAINING UNIT

(07)-ADMN CLERICAL (NP-3)

EEO

(6)-Office Clerical

SALARY INFORMATION

CL 15

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

CANCELLATION CLAUSE

This replaces the existing specification for the class of Collection Agent in Salary Group CL 15 approved effective May 26, 2009. (Revised to modernize format and add Acknowledgement section) Final No. 23-133

EFFECTIVE DATE

06/08/2023
CLASS: 2076CL; EST: 8/27/1976; REV: 6/9/2023;