State of Connecticut Executive Branch

In the Department of Consumer Protection this class is accountable for supervising staff engaged in processing license applications and renewals.

Receives general direction from a Consumer Protection Division Director or other employee of higher grade.

• Schedules, assigns, oversees and reviews work of staff; 
• Provides staff training and assistance; 
• Conducts performance evaluations; 
• Determines priorities and plans unit work; 
• Establishes and maintains unit procedures; 
• Develops or makes recommendations on development of policies and standards; 
• Acts as liaison with operating units, agencies and outside officials regarding unit policies and procedures; 
• Prepares reports and correspondence; 
• Ensures efficiency of unit operations through research and analysis of workflow and licensing activity; 
• Provides licensing expertise in research, planning, set-up, implementation and maintenance of centralized licensing and enforcement software systems; 
• Researches and responds to complex inquiries from consumers, staff, state agencies and legislators; 
• Participates in agency workflow analysis and incorporation of agency operations into integrated software solutions; 
• Monitors various impacts on agency licensing and enforcement operations such as legislative or industry changes; 
• Makes recommendations to incorporate systemic changes to maintain optimum operational efficiencies; 
• Participates in agency-wide special projects as assigned; 
• May supervise lockbox revenue system and ensure revenue processing complies with all applicable statutes and regulations; 
• May supervise centralized telephone call system for consumers; 
• Performs related duties as required.

• Considerable knowledge of
  • licensing and registration systems; 
  • relevant state and federal laws, statutes and regulations on licensing and revenue processing; 
  • relevant agency policies and procedures; 
• Knowledge of and ability to utilize and manipulate automated systems; 
• Considerable
  • interpersonal skills; 
  • oral and written communication skills; 
• Considerable ability to interpret statutes and analyze facts; 
• Ability to utilize computer software;
• Supervisory ability.

Two (2) years of the General Experience must have been processing license and registration applications at the professional level in a governmental regulatory agency or in a regulated industry.

NOTE: For state employees this experience is interpreted at the level of a License and Applications Analyst.

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree.
  
• A Master’s degree in public administration may be substituted for one (1) additional year of the General Experience.