State of Connecticut Executive Branch

In the Departments of Administrative Services, Children and Families, Emergency Services and Public Protection and Veterans Affairs, this class is accountable for independently performing a full range of tasks associated with serving as a resource to agency staff on the proper use of an agency wide database application.

Incumbents must spend a majority of time serving as a source of information to staff on the administrative navigation of an agency specific database tailored to support the agency mission.

NOTE: This class is distinguished from information technology classes in that incumbents utilize knowledge gained by processing agency forms and documents into the supported database application. Incumbents do not support the application from a technical or application development standpoint, but from the perspective of a user. This class is not intended to provide technical support to computer applications.

Works under the general supervision of an employee of higher grade.

May lead other clerical staff as assigned.

• Serves as first line of contact for staff using database; 
• Responds to staff inquiries about database; 
• Troubleshoots data entry problems with staff; 
• Determines nature of staff problem (data entry issue or program bug); 
• Routes technical issues to appropriate information technology staff; 
• Assists staff with data entry of information; 
• Guides staff through data entry screens and fields; 
• Forwards programming problems to information technology staff; 
• Tests changes from information technology staff to database application; 
• Recommends changes for efficient screen flow; 
• Identifies deficiencies in processing while testing database revisions; 
• Tracks user issues, including issues found while testing the application; 
• Trains staff on database use and changes; 
• Serves as a liaison between agency users and information technology staff for system enhancements; 
• Performs related duties as required.

• Considerable knowledge of agency specific processing methodology; 
• Knowledge of
  • office systems and procedures; 
  • applications, functions and procedures related to agency; 
  • agency specific terminology; 
• Skills
  • interpersonal skills; 
  • oral and written communication skills; 
• Considerable ability to operate office equipment including personal computers, computer terminals and other electronic equipment;
• Ability to
  • read, comprehend and apply procedural guidelines; 
  • articulate ideas and information effectively; 
  • perform research assignments; 
  • examine documents for accuracy and completeness; 
  • operate office suite software.

Three (3) years of clerical experience.

One (1) year of the General Experience must be at the level of Office Assistant at the agency with the database application or in the operation of electronic telephone systems.