State of Connecticut Executive Branch

Eligibility Services Supervisor (3260SH)

$36.10-$45.98 Hourly / $2,887.25-$3,678.17 BiWeekly /
$75,357.00-$96,000.00 Yearly

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Departments of Children and Families and Social Services this class is accountable for supervising a unit engaged in providing eligibility and/or other services to clients of the department's various assistance programs.

SUPERVISION RECEIVED

Receives general direction from a Social Services Operations Manager or other employee of higher grade.

SUPERVISION EXERCISED

Supervises Eligibility Services Specialists, Eligibility Services Workers and other staff as assigned.

EXAMPLES OF DUTIES

  • Schedules, assigns, oversees and reviews work of staff; 
  • Provides staff training and assistance including identifying, planning and implementing training; 
  • Conducts performance evaluations; 
  • Determines priorities and plans unit work; 
  • Establishes and maintains unit procedures; 
  • Develops or makes recommendations on development of policies and standards; 
  • Acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures; 
  • Prepares reports and correspondence; 
  • Consults with and directs staff in difficult, unusual and/or complex case resolution; 
  • Implements personnel policies and procedures;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of 
    • and ability to interpret and apply relevant agency policies and procedures; 
    • and ability to interpret and apply relevant state and federal laws, statutes and regulations; 
    • available community support and social services resources; 
    • Eligibility Management System; 
  • Knowledge of personnel policies; 
  • Considerable 
    • interpersonal skills; 
    • oral and written communication skills; 
  • Supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Seven (7) years of experience in the determination of client eligibility for public assistance.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been acting as a working supervisor or a policy specialist in the provision of eligibility services to clients.

NOTE: For state employees this experience is interpreted at the level of an Eligibility Services Specialist.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree in a closely related area may be substituted for one (1) additional year of the General Experience.

JOB CLASS DESIGNATION

Classified/Competitive

OCCUPATIONAL GROUP

(33)-Social Services

BARGAINING UNIT

(12)-SOCIAL SERV (P-2)

EEO

(2)-Professional

SALARY INFORMATION

SH 23

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

CANCELLATION CLAUSE

This replaces the existing specification for the class of Eligibility Services Supervisor in Salary Group SH 23 approved effective July 31, 2009. (Revised to add Acknowledgement section and modify content) Final No. 23-008

EFFECTIVE DATE

01/09/2023
CLASS: 3260SH; EST: 3/16/1973; REV: 2/1/2023;