State of Connecticut Executive Branch

Eligibility Services Worker (3261SH)

$30.42-$38.14 Hourly / $2,433.30-$3,051.08 BiWeekly /
$63,509.00-$79,633.00 Yearly

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Departments of Aging and Disability Services, Children and Families, Developmental Services, Social Services and Veterans Affairs this class is accountable for independently performing a full range of tasks in providing eligibility services to clients of the department's various assistance programs.

SUPERVISION RECEIVED

Works under the general supervision of an Eligibility Services Supervisor, Eligibility Services Specialist or other employee of higher grade.

SUPERVISION EXERCISED

May lead lower level employees as assigned.

EXAMPLES OF DUTIES

  • Interviews individuals to obtain necessary information;
  • Determines and grants services and public assistance;
  • Researches, verifies and evaluates statements given by clients and other factors to ensure compliance with program eligibility requirements;
  • Enters and modifies all relevant case eligibility information in the Eligibility Management System database;
  • Provides periodic cycle of eligibility redetermination services to ensure correct client benefits level;
  • Assists clients with application and receipt of various federal, state and municipal social services benefits;
  • Acts as liaison with local, state and federal agencies regarding determination and coordination of client eligibility and awards;
  • Provides information regarding state public assistance programs to clients, social service agencies, attorneys and the public;
  • Prepares detailed summaries and acts as agency representative in Fair Hearings process;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Knowledge of
    • and ability to interpret and apply relevant agency policies and procedures;
    • and ability to interpret and apply relevant state and federal laws, statutes and regulations;
    • available community support and social services resources;
    • common individual and/or family financial practices and investments;
  • Skills
    • interpersonal skills;
    • oral and written communication skills;
  • Ability to interview.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of experience in the determination of client eligibility for public assistance or investigation of client capital assets in relation to eligibility determination.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of the experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree in a closely related area may be substituted for the General Experience.
  • Successful completion of a Connecticut Careers Trainee program approved by the Department of Administrative Services may be substituted for the General Experience.

JOB CLASS DESIGNATION

Classified/Competitive

OCCUPATIONAL GROUP

(33)-Social Services

BARGAINING UNIT

(12)-SOCIAL SERV (P-2)

EEO

(2)-Professional

SALARY INFORMATION

SH 19

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

CANCELLATION CLAUSE

This replaces the existing specification for the class of Eligibility Services Worker in Salary Group SH 19 approved effective March 08, 2023. (Revised to expand class use to the Department of Veterans Affairs) Item No. 23-259

EFFECTIVE DATE

10/18/2023
CLASS: 3261SH; EST: 10/16/1970; REV: 10/19/2023;