State of Connecticut Executive Branch

In the Office of Health Care Advocate, this class is accountable for assisting in the direction of daily operations of the agency.

This class is limited to one Assistant Health Care Advocate position within the Office of Health Care Advocate.

• Assists in directing staff and operations of the agency;
• Coordinates, plans and manages program activities;
• Assists in formulation of program goals and objectives;
• Develops or assists in development of related policy;
• Interprets and administers pertinent laws;
• Evaluates staff;
• Prepares or assists in preparation of agency budget;
• Maintains contacts with individuals within and outside of agency who might impact on program activities;
• Prepares reports;
• Assists with legislative and health care advocacy processes;
• Represents agency at public functions and meetings;
• Manages programs, grants and projects as assigned;
• Participates in the recruitment and hiring of staff, including outreach, interview and selection;
• Performs related duties as required.

• Considerable knowledge of
• and ability to apply management principles and practices;
• relevant state and federal laws, statutes and regulations;
• health benefits case management, utilization review and managed care appeal processes;
• advocacy process;
• Knowledge of 
• healthcare delivery systems; 
• health maintenance organizations;
• state legislative and regulation process;
• Considerable
• interpersonal skills;
• oral and written communication skills;
• ability to interpret health coverage plans.

Nine (9) years of experience in health care advocacy, insurance regulation, the insurance industry, nursing, managed care and/or healthcare administration.

Two (2) years of the General Experience must have been in a management, supervisory or consultative capacity.

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  
• A Master's degree in healthcare advocacy, healthcare management, nursing, business administration, insurance, finance, public administration, public health or a related field may be substituted for one (1) additional year of the General Experience.
  
• One (1) year as a Health Care Advocate Program Manager may be substituted for the General and Special Experience.

• Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator's license.
• Incumbents in this class may be required to travel. 

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.