State of Connecticut Executive Branch

Social Services Operations Manager (4785MP)

$49.17-$67.03 Hourly / $3,933.07-$5,362.38 BiWeekly /
$102,653.00-$139,958.00 Yearly

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Social Services this class is accountable for directing a broad based client service delivery system within a designated regional operation or the central processing operation.

SUPERVISION RECEIVED

Receives administrative direction from a Social Services Chief of Field Operations, Deputy Commissioner or other administrative official of higher grade.

SUPERVISION EXERCISED

Directs staff in assigned program functions.

EXAMPLES OF DUTIES

  • Directs staff and operations of a client service delivery system in either a designated regional operation or the central processing operation;
  • Coordinates, plans and manages multiple program benefits and services within assigned area consisting of numerous departmental social services programs available to communities and individuals; 
  • Formulates program goals and objectives; 
  • Develops and implements social service programs and/or policies and operational procedures;
  • Interprets and administers pertinent laws and regulations;  
  • Evaluates staff; 
  • Assists in the development and/or administration of a regional budget or statewide program budget; 
  • Maintains contact with individuals within and outside region who might impact on program activities; 
  • Participates in program design; 
  • Identifies staffing and staff development needs and determines appropriate development plans;
  • Coordinates compilation, evaluation and analysis of program data; 
  • Monitors, analyzes and evaluates programs, policies and grantee performance to determine effectiveness and quality of service; 
  • Advises superiors of potential impact of proposed legislative policy changes and recommends an appropriate agency position; 
  • Participates on external and internal committees and task forces; 
  • Administers provisions of collective bargaining agreements and works to resolve labor issues; 
  • Handles sensitive or high profile client issues; 
  • Investigates client complaints brought forth by legislators and advocates and determines appropriate resolution; 
  • Provides support to facility management activities; 
  • In a designated regional operation ensures provision of social services through administration of grants and contracts;
  • Leads the recruitment and hiring of staff, including outreach, interview and selection;
  • May engage in public speaking activities;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • social services programs and social services administration; 
    • relevant state and federal laws, statutes and regulations; 
  • Knowledge of
    • and ability to apply management principles and practices; 
    • community organizations and social services agencies; 
    • grants administration; 
    • personnel policies and applicable collective bargaining agreements; 
  • Considerable
    • interpersonal skills; 
    • oral and written communication skills; 
  • Considerable ability to interpret complex written material (including legal narratives, laws and program regulations) and assess impact on programmatic goals.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Nine (9) years of professional experience in the delivery and/or planning of social services programs and/or policies.

NOTE: Social services programs are a range of public services provided by or funded by federal, state or local government organizations to assist the disabled, disadvantaged or elderly. Some examples of social services programs are 
  • temporary financial assistance programs 
  • healthcare assistance programs e.g., Medicaid, Medicare, Husky 
  • housing and energy assistance programs
  • nutritional assistance programs e.g., SNAP
  • child or adult care assistance programs
  • social security income (SSI)
  • child support

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been in a supervisory or consultative capacity with programmatic and administrative responsibilities.

NOTE: For state employees this experience is interpreted at the level of a: 
  • Eligibility Services Supervisor
  • Social Services Investigations Supervisor
  • Social Work Supervisor
  • Quality Control Supervisor
  • Social Services Program Assistance Specialist
  • Public Assistance Consultant
  • Lead Planning Analyst
  • Fair Hearings Officer

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree.
  • A Master’s degree in a related field may be substituted for one (1) additional year of the General Experience.

JOB CLASS DESIGNATION

Classified/Competitive

OCCUPATIONAL GROUP

(33)-Social Services

BARGAINING UNIT

(02)-MANAGERIAL

EEO

(2)-Professional

SALARY INFORMATION

MP 65

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

CANCELLATION CLAUSE

This replaces the existing specification for the class of Social Services Operations Manager in Salary Group MP 65 approved effective April 01, 2022. (Reviewed in accordance with CGS 5-200a) Final No. 24-209

EFFECTIVE DATE

10/03/2024
CLASS: 4785MP; EST: 3/20/1981; REV: 10/4/2024;