State of Connecticut Executive Branch

Social Services Investigations Supervisor - Child Support (5041SH)

$37.83-$48.15 Hourly / $3,026.10-$3,851.35 BiWeekly /
$78,981.00-$100,520.00 Yearly

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Social Services this class is accountable for supervising a unit engaged in performing investigations relevant to the enforcement of Child Support obligations.

SUPERVISION RECEIVED

Receives general direction from a Program Supervisor or other employee of higher grade.

SUPERVISION EXERCISED

Supervises Social Services Lead Investigators (Child Support), Social Services Investigator (Child Support) and other staff as assigned.

EXAMPLES OF DUTIES

  • Schedules, assigns, oversees and reviews the work of staff;
  • Provides staff training and assistance including identifying, planning and implementing training;
  • Conducts performance evaluations;
  • Determines priorities and plans unit work;
  • Establishes and maintains unit procedures;
  • Develops or makes recommendations on development of policies and standards;
  • Acts as liaison with other operating units, cooperating agencies and outside officials regarding unit policies and procedures;
  • Prepares reports and correspondence;
  • Consults with and directs staff in difficult, unusual and/or complex case resolution;
  • Monitors and coordinates performance of local cooperative agencies;
  • Implements personnel policies and procedures;
  • Prepares unit corrective action plans to comply with quality review procedures;
  • Participates in court proceedings when necessary;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • and ability to interpret and apply relevant agency policies and procedures;
    • and ability to interpret and apply relevant state and federal laws, statutes and regulations;
    • public assistance programs concerning children and the financial obligations related to these programs;
    • investigatory methods and techniques;
    • economic, social and health problems affecting family security;
    • property ownership, personal finances, paternity and child support issues;
    • court procedures, legal terminology and related legal instruments;
  • Knowledge of personnel policies;
  • Considerable
    • problem solving skills;
    • interpersonal skills;
    • oral and written communication skills;
  • Considerable ability to
    • understand and interpret financial and legal documents;
    • negotiate settlements with legally liable party;
  • Ability to utilize computer software and systems;
  • Supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Seven (7) years of experience in investigation of real and personal assets related to child support obligations.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been as a working supervisor of staff conducting child support investigations.

NOTE: For state employees this experience is interpreted at the level of a Social Services Lead Investigator-Child Support.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree in a closely related area may be substituted for one (1) additional year of the General Experience.
  • For state employees one (1) year of experience as a Social Services Lead Investigator (Child Support) may be substituted for the General and Special Experience.

SPECIAL REQUIREMENTS

Incumbents in this class may be required to travel.

JOB CLASS DESIGNATION

Classified/Competitive

OCCUPATIONAL GROUP

(33)-Social Services

BARGAINING UNIT

(12)-SOCIAL SERV (P-2)

EEO

(2)-Professional

SALARY INFORMATION

SH 24

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

CANCELLATION CLAUSE

This replaces the existing specification for the class of Social Services Investigations Supervisor - Child Support in Salary Group SH 24 approved effective January 10, 2014. (Revised to modernize format and add Acknowledgement section) Final No. 23-140

EFFECTIVE DATE

06/26/2023
CLASS: 5041SH; EST: 9/7/1956; REV: 6/27/2023;