State of Connecticut Executive Branch

In the Department of Social Services this class is accountable for supervising a unit engaged in support of the IMPACT, Eligibility Processing Enterprise Resource Planning (ERP) business functions.

Receives general direction from a Social Services Operations Manager or other employee of higher grade.

Supervises Social Services Analysts and other staff as assigned.

• Schedules, assigns, oversees and reviews work of staff;
• Provides staff training and assistance including identifying, planning and implementing training;
• Conducts performance evaluations;
• Determines priorities and plans unit work;
• Establishes and maintains unit procedures;
• Develops or makes recommendations on development of polices and standards;
• Collaborates with information technology staff concerning technical programming requirements for benefit module(s);
• Conveys technical information to agency user and promotes understanding of relevant issues;
• Develops functional procedures and documentation in support of benefit module(s);
• Identifies, develops and executes presentations and training related to ERP system and assigned module(s);
• Acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures;
• Prepares reports and correspondence;
• Performs related duties as required.

• Considerable knowledge of
  • IMPACT modules and how they are integrated;
  • and the ability to map business processes;
  • programming logic, validation testing, script writing, and other troubleshooting software;
  • and ability to interpret and apply relevant agency policies and procedures as well as state/federal laws, statutes and regulations;
• Considerable
  • interpersonal skills;
  • oral and written communication skills;
  • analytical and problem solving skills;
  • presentation and training skills;
• Considerable ability to
  • gather and communicate technical information to the appropriate sources;
  • utilize Enterprise Resource Planning systems;
• Supervisory ability.

Eight (8) years of experience in a social services program, determination of client eligibility for public assistance or technical business support.

Two (2) years of the General Experience must have been in a professional capacity independently performing a full range of tasks in the provision of IMPACT, Eligibility Processing Enterprise Resource Planning business functions.

NOTE: For state employees this experience is interpreted at the level of a Social Services Analyst.

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in a closely related area may be substituted for one (1) additional year of the General Experience.

• Incumbents in this class may be required to travel.
• Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.

(33)-Social Services

(12)-SOCIAL SERV (P-2)

(2)-Professional 

SH 25

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

This replaces the existing specification for the class of Social Services Supervising Analyst in Salary Group SH 25 approved effective March 27, 2019. (Reviewed for content, revised to modernize format and add Acknowledgement section) Final No. 24-027