State of Connecticut Executive Branch

This class is used in one of the following ways:

• AMERICAN JOB CENTER OR FIELD UNIT: A bridge class with incumbents performing routine specialized tasks in adjudications, career development counseling or apprenticeship and/or job training programs.
• CENTRAL UNIT: A bridge class with incumbents performing routine specialized tasks in program development, automation support, grants and contract development, monitoring and evaluation or training and technical assistance.
• An advanced working level class with incumbents performing the more complex and technical tasks in one or more of these areas: claims examination, benefit payment control or merit rating.

AMERICAN JOB CENTER OR FIELD UNIT: Performs basic tasks in a specialized area:

• Conducts basic level adjudications including assessing possibility of applying “special base period” provision and obtaining all relevant information and documentation; 
• Conducts hearings applying pertinent laws, regulations and precedent decisions and issuing a ruling regarding delay of benefits due to receipt of disqualifying income; 
• Ascertains facts, analyzing and ruling with regard to general availability for work and adequacy of efforts to find suitable work; 
• Develops facts and performs all pertinent research necessary to recommendation of fraud including imposition of penalty weeks if warranted or non-fraud including repayment waiver; 
• Conducts separation hearing for interstate claimants.

OR

• Provides basic career development counseling services for clients who are vocationally untracked or have significant barriers to employment.

OR

• In consultation with a Labor Department Business Services Specialist participates in marketing of services and programs to employers within a region including providing apprenticeship services to individuals and employers; 
• Develops on-the-job training programs; 
• Develops customized job training programs which meet specialized employer needs; 
• Provides consulting services with regard to training needs, resources and standards.

CENTRAL UNIT: Performs advanced working level tasks in a Central Unit:

• Assists and participates in activities such as program development, automation support, monitoring and evaluation, training and/or technical assistance to field staff in various program areas; 
• Assists in developing training programs in assigned functional areas; 
• Participates in monitoring programs and activities for completeness, compliance with legal mandates, fiscal requirements, efficiency and customer satisfaction; 
• Assists in analyzing impact of state and/or federal legislation and regulations on departmental programs and procedures; 
• Assists in development of procedural manuals and memoranda.

OR

• Performs specialized and highly technical tasks in one or more operational support functions of claims examination, benefit payment control and merit rating;
• Researches and analyzes wage date to determine and perform corrective action; 
• Determines compliance of work and procedures with applicable laws, regulations and policy; 
• Determines successorship and waivers of liability; 
• Segregates payrolls; 
• Presents complex appeals to Appeals Division; 
• Reviews and resolves claims under complex special programs; 
• Makes monetary disqualification determinations in areas such as education employees, aliens and claimants receiving workers compensation; 
• Reviews appeals on wage usage; 
• Reviews American Job Center recommendations and decisions relating to fraud to ensure compliance with regulations; 
• Reviews fraud audits prior to first notification; 
• May serve as a team leader.

In any of the above areas of specialization: 

• Assists in training employees of lower grade; 
• May serve as a team leader; 
• May speak before groups; 
• Performs related duties as required.

• Considerable knowledge of a specialized area of job service, unemployment insurance or employment and training functions including pertinent laws, regulations, policies and procedures; 
• Knowledge of
  • job service, unemployment insurance and employment training agency programs; 
  • interviewing techniques and principles; 
  • employment problems of special groups and behavioral problems hindering employment; 
• Skills
  • interpersonal skills; 
  • oral and written communication skills; 
  • analytical skills; 
• Considerable ability to understand, apply and explain relevant laws, regulations, policies, programs and procedures; 
• Ability to
  • establish cooperative relationships with staff, employers, diverse client population and the public; 
  • make decisions; 
  • use automated systems; 
  • maintain good public relations; 
  • lead teams; 
  • create and maintain case management records.

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• For state employees one (1) year of experience as a Labor Department Community Services Representative may be substituted for the General Experience.

• Incumbents in this class assigned to veterans program positions will be required to meet the qualifications set forth in Title 38, i.e., must be veterans, preferably disabled veterans, or other qualified, eligible persons. Any employee who bumps a Labor Department Associate Community Service Representative in a veterans program position must meet the eligibility requirements under Title 38.
• Incumbents in this class may be required to speak a foreign language.
• Incumbents in this class may be required to travel.