State of Connecticut Executive Branch

Labor Department Programs and Services Coordinator (5249SH)

$36.10-$45.98 Hourly / $2,887.25-$3,678.17 BiWeekly /
$75,357.00-$96,000.00 Yearly

PURPOSE OF JOB CLASS (NATURE OF WORK)

  • CENTRAL UNIT: In the Department of Labor this class is accountable for leading and coordinating the activities of a program or sub-unit within various functional areas or programs.
  • FIELD UNIT: In a Department of Labor American Job Center or other field location this class is accountable for supervising staff providing customer service in the areas of basic services, adjudications, employer services and/or employment planning.

SUPERVISION RECEIVED

Works under the direction of a Labor Department Operations Coordinator or other employee of higher grade.

SUPERVISION EXERCISED

Leads or supervises professional and other staff as assigned.

EXAMPLES OF DUTIES

CENTRAL UNIT:

  • Assists program manager and/or supervisor in planning and coordination of activities in assigned program areas;
  • Leads program development and implementation initiatives;
  • Assists in development of agency-wide plans;
  • Serves as a resource and provides support to direct service providers;
  • Functions as a team leader;
  • Monitors program(s) and/or functional areas ensuring goals are met;
  • Identifies problems in assigned areas and oversees development of corrective action plans to effect resolution;
  • Acts as a resource and facilitator to teams and provides problem solving guidance on a routine basis;
  • Monitors program performance indicators to continually assess adequacy of service delivery in terms of customer perceived quality, timeliness and compliance with legal mandates and agency objectives;
  • Assesses need for staff development and conducts or arranges for training;
  • Oversees development of procedural manuals and informational memorandums;
  • Participates in personnel matters affecting subordinate employees;
  • Reviews, interprets, analyzes and adapts state and federal legislation or regulations to determine need for new or revised policies, procedures or regulations;
  • Analyzes reports detailing unit performance in relation to team activities and develops and recommends corrective action as needed;
  • Leads customer and/or public relations activities as assigned;
  • May have accountability as resource specialist for a designated program of service or providing staff support statewide for a program or service of agency;
  • May lead in development of grants and contracts;
  • May serve as liaison to state or federal agencies with jurisdiction over program;
  • May review referee reversals of administrator decisions and draft appeals as appropriate;
  • May oversee monitoring and evaluation process for sub-unit or participate in overall statewide monitoring activities;
  • May oversee provision of data processing and automation support activities;
  • May assist in research and drafting of department regulations including conducting public hearings relating to that process;
  • Performs related duties as required.

FIELD UNIT:

  • Schedules, assigns, oversees and reviews work of staff;
  • Provides staff training and assistance;
  • Conducts performance evaluations;
  • Determines priorities and plans unit work;
  • Establishes and maintains unit procedures;
  • Develops or makes recommendations on development of policies and standards;
  • Acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures;
  • Assists American Job Center Director in planning and administrative coordination of multiple unemployment insurance benefit programs, job services and employment and training programs;
  • Provides oversight with regard to scheduling and determines unit staffing requirements;
  • Prepares reports and correspondence;
  • Maintains adequate controls over pending casework and ensures balanced levels of services within American Job Center;
  • Ensures effective application of pertinent laws, regulations and procedures;
  • Acts as a resource and facilitator to teams and provides problem solving guidance on a routine basis;
  • Monitors program performance indicators to continually assess adequacy of unit service delivery in terms of customer perceived quality, timeliness and compliance with legal mandates and agency objectives;
  • Analyzes reports detailing American Job Center performance in relation to unit activities and develops and recommends corrective action as needed;
  • Participates in development of long-range planning aimed at meeting agency and American Job Center goals;
  • Interviews prospective employees and makes hiring recommendations;
  • Assists in preparation of American Job Center annual plan of service;
  • Assists Director in budget formulation and oversight;
  • May act as a representative of American Job Center for community or public relations contacts;
  • May function as office manager in absence of Director;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • relevant agency policies and procedures;
    • relevant state and federal laws, statutes and regulations;
  • Knowledge of
    • management principles and techniques;
    • labor market trends and conditions;
    • effective interviewing techniques;
  • Considerable
    • interpersonal skills;
    • oral and written communication skills;
  • Problem solving skills;
  • Ability to
    • analyze and interpret laws, regulations, legal precedents and court decisions;
    • assess staff training needs and conduct training;
  • Supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Eight (8) years of technical level experience in counseling, employment placement, veterans employment and training support services, public contact work, human service programs, community action programs, job service, unemployment insurance or employment and training functions.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been in an advanced working level capacity at the level of a Labor Department Adjudications Specialist, Labor Department Business Services Specialist, Labor Department Career Development Specialist or Labor Department Resource Associate.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to maximum of four (4) years for a Bachelor's degree.
  • A Master's degree may be substituted for one (1) additional year of the General Experience.

SPECIAL REQUIREMENTS

  • Incumbents in this class assigned to veterans program positions will be required to meet the qualifications set forth in Title 38, i.e., must be veterans, preferably disabled veterans, or other qualified, eligible persons. Any employee who bumps a Labor Department Programs and Services Coordinator in a veterans program position must meet the eligibility requirements under Title 38.
  • Incumbents in this class may be required to speak a foreign language.
  • Incumbents in this class may be required to travel.

COMPENSATION GUIDELINES

  • Labor Department employees who were in P-2 bargaining unit titles prior to April 19, 2002 and who remain continuously employed are eligible for the following class code and compensation level when appointed, promoted or transferred to this title. ("Continuously employed" includes employees who leave state service but are reappointed within one year.) Employees who are reappointed after one year will be covered by the next bullet below.

8251 LABOR DEPARTMENT PROGRAMS AND SERVICES COORDINATOR (RC) (SH 26)

  • Labor Department employees hired on and after April 19, 2002 or who are appointed to P-2 bargaining unit titles on or after that date are eligible for the following class code and compensation level when appointed, promoted or transferred to this class title.

5249 LABOR DEPARTMENT PROGRAMS AND SERVICES COORDINATOR (SH 23)

JOB CLASS DESIGNATION

Classified/Competitive

OCCUPATIONAL GROUP

(10)-Employment Security

BARGAINING UNIT

(12)-SOCIAL SERV (P-2)

EEO

(2)-Professional

SALARY INFORMATION

SH 23

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

CANCELLATION CLAUSE

This replaces the existing specification for the class of Labor Department Programs and Services Coordinator in Salary Group SH 23 approved effective September 8, 2023. (Revised to modify content) Item No. 23-114R

EFFECTIVE DATE

12/15/2023
CLASS: 5249SH; EST: 6/1/1997; REV: 12/15/2023;