State of Connecticut Executive Branch

Lottery Claims Supervisor (5482AR)

$34.85-$44.01 Hourly / $2,787.67-$3,520.35 BiWeekly /
$72,758.00-$91,881.00 Yearly

PURPOSE OF JOB CLASS (NATURE OF WORK)

At the Connecticut Lottery Corporation this class is accountable to review and approve all lottery claims and for supervising staff engaged in processing all lottery claims, including multi-million dollar and “for life” prizes, processed at Lottery Headquarters and for providing training and oversight of claims operations for a statewide network of privately owned High Tier Claims Centers. 

SUPERVISION RECEIVED

Receives general direction from the Director of Security or other employee of higher grade.

SUPERVISION EXERCISED

Supervises technical and clerical staff and oversees multiple retailer operated High Tier Claims Centers across the state.

EXAMPLES OF DUTIES

  • Schedules, assigns, oversees and reviews the work of staff;
  • Provides staff training and assistance;
  • Completes and conducts performance evaluations;
  • Participates in the hiring process for new employees;
  • Determines priorities and plans work;
  • Establishes and maintains procedures;
  • Develops or makes recommendations on the development of policies and standards;
  • Acts as liaison with other operating units, agencies and outside officials regarding policies and procedures;
  • Prepares reports and correspondence;
  • Reviews documentation and gives final authorization for payment of claims (by mail and in-person) of over $100 million worth of prizes annually.
  • Monitors adherence to State and Federal tax laws, applicable statuses and administrative regulations and lottery rules and procedures; 
  • Initiates payments for Retailer Selling Incentives;
  • Oversees the collection, use and storage of highly sensitive and personally identifiable information;
  • Works collaboratively with other state agencies to process legal garnishments of lottery winnings;
  • Resolves inquiries regarding lottery procedures, tickets and payouts with both lottery players and retailers; 
  • Collaborates with Security on unusual trends in claiming activities and determines need for referral for further investigation; 
  • Supervises selling and cashing of lottery tickets, cash handling and balancing, bank deposits and withdrawals;
  • Interacts with public throughout the workday; 
  • Oversees all activity in the Lottery lobby including visitors, claimants, deliveries, ticket selling and cashing and promotional displays;
  • Is responsible for training and overseeing multiple statewide retailer operated High Tier Claims Centers with all claiming activity, including technical support, auditing of claims, resolving errors, and evaluating performance;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • relevant agency policies and procedures;
    • relevant state and federal laws, statutes and regulations pertaining to the lottery;
    • office systems and procedures; 
  • Knowledge of methods and procedures involved in high volume claims processing;
  • Considerable
    • interpersonal skills;
    • oral and written communications skills;
    • problem solving and trouble shooting skills;
  • Skill in performing arithmetical computations;
  • Ability to
    • demonstrate good judgement and analytical thinking in a fast-paced atmosphere with zero tolerance for errors;
    • keep accurate records and prepare reports;
    • utilize computer software;
  • Supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of experience in general business management, sales management, lottery sales or recordkeeping.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree.

JOB CLASS DESIGNATION

Classified/Competitive

OCCUPATIONAL GROUP

(04)-Business Management

BARGAINING UNIT

(16)-ADMIN & RESID (P-5)

EEO

(2)-Professional

SALARY INFORMATION

AR 21

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

CANCELLATION CLAUSE

This replaces the specification for the class of Lottery Claims Supervisor in Salary Group AR 18 approved effective August 26, 2022. (Reviewed in accordance with Connecticut General Statute § 5-200a. Revised to modernize format and add Acknowledgement section) Final No. 24-238

EFFECTIVE DATE

11/07/2024
CLASS: 5482AR; EST: 7/20/1973; REV: 11/12/2024;