At the Connecticut Lottery Corporation, this class is accountable to review and approve all lottery claims and for supervising staff engaged in processing all lottery claims, including multi-million dollar and “for life” prizes, processed at Lottery Headquarters and for providing training and oversight of claims operations for a statewide network of privately owned High Tier Claims Centers.
Receives general direction from the Director of Security or other employee of higher grade.
Supervises technical and clerical staff and oversees multiple retailer operated High Tier Clams Centers across the state.
Five (5) years of experience in general business management, sales management, lottery sales or recordkeeping.
College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree.
This replaces the specification for the class of Lottery Claims Supervisor in Salary Group AR 18 approved effective February 15, 2012. (Revised to modify content and re-evaluate duties) Item No. 22-108