State of Connecticut Executive Branch

This class is intended for use as an office manager. Incumbents should be engaged in administrative tasks and full time supervisory responsibilities for clerical and other employees as assigned. Incumbents are responsible for coordinating diverse office activities. Participation in work activities is limited to training or emergency situations.

This class differs from a full time supervisory class (i.e. Unit Supervisor) in that incumbents must also be performing administrative office management functions. The office management functions require incumbents to act as the primary liaison with central personnel, processing and payroll, other units within the agency and with other state agencies as well as individuals and departments outside state government. Such administrative duties are typical of positions in district offices of an agency where the services of specialized units are not present (i.e. business office, purchasing unit, personnel and payroll) or a central office which requires incumbents to be responsible for the office management and supervisory functions of a large specialized unit.

• Performs a range of administrative responsibilities such as developing and maintaining office policy and procedural guidelines and/or manuals; 
• Implements and maintains statewide policy and procedural guidelines; 
• Acts as a liaison to the general public and a wide variety of people within and outside state service regarding agency policy and procedures; 
• Responds to oral and written inquiries for information and assistance; 
• Prepares and oversees preparation of various administrative, statistical and financial reports; 
• Coordinates and oversees general office business functions; 
• Prepares and oversees preparation of all personnel record keeping transactions; 
• May be responsible for reviewing, coding and routing materials; 
• Performs related duties as required.

• Performs a range of supervisory responsibilities such as planning, organizing and coordinating office workflow; 
• Develops work performance and procedural standards and guidelines; 
• Determines priorities, assigns and reviews work for timeliness and conformance to agency policies and procedures; 
• Recommends staffing changes and assists in recruitment and selection of personnel; 
• Conducts performance evaluations; 
• Provides training and technical assistance; 
• Advises employees on personnel policies and procedures; 
• Handles counseling or disciplinary problems; 
• Performs related duties as required.

• Considerable knowledge of
  • office administration and management; 
  • department and/or unit policies and procedures; 
• Considerable
  • interpersonal skills; 
  • oral and written communication skills; 
• Skill in performing arithmetical computations; 
• Considerable supervisory ability; 
• Considerable ability to read, interpret and apply complex materials; 
• Ability to
  • operate office equipment which includes personal computers and other automated equipment; 
  • operate office suite software.