State of Connecticut Executive Branch

Consumer Protection Gaming Regulation Officer (6730AR)

$30.12-$38.45 Hourly / $2,409.35-$3,075.60 BiWeekly /
$62,884.00-$80,273.00 Yearly

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Consumer Protection this class is accountable for independently performing a full range of tasks in providing information and assistance to all concerned parties in the application of agency rules and regulations.

SUPERVISION RECEIVED

Works under the general supervision of the Consumer Protection Gaming Regulation Supervisor or other employee of higher grade.

EXAMPLES OF DUTIES

  • Provides information and assistance to licensee, patrons and employees regarding the application of agency rules and regulations, procedures, policies and statutes;
  • Examines facility, grounds, equipment and gaming activities to assure compliance with licensing requirements, agency policy and security regulations;
  • Investigates patron complaints and effects resolutions;
  • Maintains records and prepares reports;
  • Performs related duties as required.
At a facility simulcasting racing or jai alai matches:
  • Monitor start times and ensure wagers are not accepted after start times;
  • Calculate number of tracks and racers;
  • Prepare, package and bundle entries, forms and worksheets.
When assigned to Lottery Review:
  • Verify lottery license is current;
  • Ensure only active games are displayed;
  • Observe lottery sales for age appropriateness;
  • May monitor drawings.
At a Casino Gaming Facility:
  • Monitors a casino gaming operation;
  • Observes currency exchanges and counts;
  • Observes and records movement of slot machines;
  • Identifies deficiencies in the system of internal control of a casino licensee and recommends appropriate changes;
  • Monitors state-of-the-art developments in casino operations;
  • Checks employee licenses to determine validity;
  • May be required to lead an assigned shift in the absence of the Consumer Protection Gaming Regulation Supervisor.

KNOWLEDGE, SKILL AND ABILITY

  • Knowledge of
    • relevant state laws and regulations and agency rules;
    • inspection and investigation methods and techniques;
    • the pari-mutuel industry and operations;
    • the casino industry and operations;
  • Skills
    • oral and written communication skills;
    • interpersonal skills;
  • Ability to utilize computer software.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of experience in administrative work involving public contact, the monitoring of service delivery or in investigatory work for a business or a governmental agency.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • Successful completion of a Connecticut Careers Trainee program approved by the Department of Administrative Services may be substituted for the General Experience.

WORKING CONDITIONS

Incumbents in this class may be exposed to some risk of injury from assaultive or abusive patrons.

JOB CLASS DESIGNATION

Classified/Competitive

OCCUPATIONAL GROUP

(14)-Inspection-Investigation

BARGAINING UNIT

(16)-ADMIN & RESID (P-5)

EEO

(2)-Professional

SALARY INFORMATION

AR 18

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

CANCELLATION CLAUSE

This replaces the existing specification for the class of Consumer Protection Gaming Regulation Officer in Salary Group AR 18 approved effective February 15, 2012. (Revised to modify the Minimum Qualifications - Substitutions Allowed section and modify content) Final 23-035

EFFECTIVE DATE

03/08/2023
CLASS: 6730AR; EST: 3/25/1977; REV: 3/9/2023;