State of Connecticut Executive Branch

Regional Long Term Care Ombudsperson (40 Hour) (6779FP)

$37.59-$50.95 Hourly / $3,006.90-$4,075.64 BiWeekly /
$78,480.00-$106,374.00 Yearly

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Aging and Disability Services this class is accountable for providing advocacy services to represent the interests of and resolve problems for residents of long term care facilities and serve as a focal point for community advocacy on behalf of residents.

SUPERVISION RECEIVED

Works under the general supervision of the State Long Term Care Ombudsperson.

SUPERVISION EXERCISED

Supervises office support, volunteer resident advocates and other program volunteers.

EXAMPLES OF DUTIES

  • Provides regional advocacy services for residents of long term care facilities in accordance with policies established by agency and State Long Term Care Ombudsperson; 
  • Identifies, investigates and resolves complaints made by or on behalf of residents of long term care facilities; 
  • Advocates on behalf of long term care residents to resolve problems; 
  • Represents residents’ interests before governmental agencies and legislature in consultation with State Long Term Care Ombudsperson; 
  • Seeks administrative, legal and other remedies to protect residents’ interests; 
  • Analyzes, comments on, monitors and supports public participation in development and implementation of federal, state and local laws related to long term care services; 
  • Directs activities of regional volunteer resident advocate program; 
  • Recruits, trains, assigns and supervises volunteer staff; 
  • Speaks before groups regarding volunteer services and program goals and objectives; 
  • Prepares and conducts public education programs and in-service training program for resident care staff; 
  • Maintains relationships with agencies which can assist residents; 
  • Supports development of resident and family councils; 
  • Directs or performs collection, management and analysis of program data and information to identify trends in residents’ needs and issues where broader statewide program initiatives, advocacy or management are needed; 
  • Completes written evaluations of all cases; maintains records; 
  • Generates reports; 
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Knowledge of
    • the aging process; 
    • and ability to apply relevant state and federal laws, statutes and regulations; 
    • problems of the aged and/or disabled residing in community and long term care facilities; 
    • community resources and agencies dealing with problems of the elderly and disabled; 
    • training methods and techniques; 
    • volunteer management theory; 
    • public relations principles and practices; 
  • Considerable
    • interpersonal skills; 
    • oral and written communication skills; 
  • Ability to
    • negotiate problem resolutions for clients and assist clients to speak for their own interests; 
    • recruit, select, train, supervise and support volunteers and evaluate staff and volunteer performance; 
    • coordinate activities of a regional program; 
    • identify trends in client needs through review of program data and identify issues where broader program initiatives and advocacy are needed; 
    • provide training and technical assistance; 
  • Supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Six (6) years of professional experience providing services to the elderly or persons with disabilities.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been in the provision of advocacy services.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree in counseling, gerontology, nursing or social work may be substituted for one (1) additional year of the General Experience.

SPECIAL REQUIREMENTS

Incumbents in this class are required to travel.

WORKING CONDITIONS

Incumbents in this class may be exposed to some communicable and/or infectious diseases and disagreeable conditions while investigating complaints.

JOB CLASS DESIGNATION

Classified/Competitive

OCCUPATIONAL GROUP

(33)-Social Services

BARGAINING UNIT

(11)-HEALTH PROF (P-1)

EEO

(2)-Professional

SALARY INFORMATION

FP 23

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

CANCELLATION CLAUSE

This replaces the existing title of and specification for the class of Regional Long Term Care Ombudsman (40 Hour) in Salary Group FP 23 approved effective October 21, 2022. (Reviewed in accordance with Connecticut General Statute § 5-200a. Revised to modernize format and add Acknowledgement section) Final No. 24-164

EFFECTIVE DATE

08/30/2024
CLASS: 6779FP; EST: 7/29/1977; REV: 8/30/2024;