State of Connecticut Executive Branch

Revenue Agent 1 (6887AR)

$31.60-$40.21 Hourly / $2,527.94-$3,216.60 BiWeekly /
$65,979.00-$83,953.00 Yearly

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Departments of Labor and Revenue Services and the Connecticut Lottery Corporation this class is accountable for the collection and investigation of overdue accounts to secure the full amount of revenue owed to the State.

GUIDELINES FOR JOB CLASS USE

This is a junior working level and is used in the following capacities:
  • In the Department of Revenue Services, Collections & Enforcement Division, independently conducts collections and investigations on an in-house basis.
  • In the Connecticut Lottery Corporation and the Department of Labor, independently conducts office or field collections and investigations of deficient or delinquent tax debtors or lottery agents.

SUPERVISION RECEIVED

Works under the general supervision of an employee of higher grade in the performance of routine tasks; receives closer supervision when performing more advanced tasks.

SUPERVISION EXERCISED

May lead clerical employees as assigned.

EXAMPLES OF DUTIES

  • Contacts tax debtors or lottery agents to secure full payment;
  • Locates tax debtors or lottery agents and levy sources;
  • Seeks information relative to the financial standing of debtors;
  • Arranges for installment payments;
  • Corresponds with debtors, accountants, and attorneys;
  • Prepares investigative reports;
  • Assists taxpayers in the preparation of returns or accounts owed;
  • Identifies accounts which require issuance for warrant, hearing, abatement or attorney action and confers with employees of a higher level concerning appropriate action;
  • Conducts in-house research to resolve disputes;
  • Maintains complete and accurate records of contacts and relevant information;
  • Updates departmental records;
  • Makes recommendations pertaining to collection procedures;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Knowledge of
    • and ability to interpret rules and regulations pertaining to collection procedures;
    • the methods and procedures used in interviewing/investigating;
    • accounting principles;
  • Skills
    • interpersonal skills;
    • oral and written communication skills;
    • arithmetical computation skills;
  • Ability to utilize computer software.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of experience in collections, police, accounting or investigatory work in a regulatory enforcement agency, financial institution, credit bureau, retail sales credit department, industrial or governmental security agency.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of 15 semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • Successful completion of a Connecticut Careers Trainee program approved by the Department of Administrative Services may be substituted for the General Experience.

SPECIAL REQUIREMENTS

  • Incumbents in this class may be required to travel.
  • Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.
  • CONNECTICUT LOTTERY CORPORATION: Incumbents must obtain an occupational license in accordance with Section 12-802a of the Connecticut General Statutes.
  • Incumbents in this class may be required to speak a foreign language.

WORKING CONDITIONS

For those positions assigned to the field, incumbents in this class may be exposed to situations which could result in injury.

JOB CLASS DESIGNATION

Classified/Competitive

OCCUPATIONAL GROUP

(14)-Inspection-Investigation

BARGAINING UNIT

(16)-ADMIN & RESID (P-5)

EEO

(2)-Professional

SALARY INFORMATION

AR 19

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

CANCELLATION CLAUSE

This replaces the existing specification for the class of Revenue Agent 1 in Salary Group AR 19 approved effective March 31, 2017. (Revised to modify the Minimum Qualifications - Substitutions Allowed section and modify content) Final 23-035

EFFECTIVE DATE

03/08/2023
CLASS: 6887AR; EST: 9/27/1963; REV: 3/14/2023;