State of Connecticut Executive Branch

Social Services Lead Investigator - Child Support (7324SH)

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$33.54-$41.74 Hourly / $2,682.99-$3,338.89 BiWeekly /
$70,026.00-$87,145.00 Yearly

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Social Services this class is accountable for acting as a working supervisor and policy specialist for a unit of Social Services Investigators engaged in performing investigations relevant to the enforcement of child support obligations.

SUPERVISION RECEIVED

Receives general direction from a Social Services Investigations Supervisor (Child Support) or other employee of higher grade.

SUPERVISION EXERCISED

Leads Social Services Investigators (Child Support) and other staff as assigned.

EXAMPLES OF DUTIES

  • Plans unit workflow and determines priorities;
  • Schedules, assigns, oversees and reviews work;
  • Establishes and maintains unit procedures;
  • Provides staff training and assistance including monitoring and assessing current and projected needs;
  • Conducts or assists in conducting performance evaluations;
  • Acts as liaison with operating units, cooperating agencies and outside officials such as third party providers, social services agencies, attorneys regarding unit policies and procedures;
  • Makes recommendations on policies or standards;
  • Prepares reports and correspondence;
  • Acts as liaison with Social Services Investigations Supervisor concerning unit training needs, practical program implementation problems and effectiveness of unit workflow procedures;
  • Acts as unit policy specialist in difficult, unusual and/or complex case resolution;
  • Processes complex cases;
  • Testifies in court on cases involving support or claims for reimbursement and determines appropriate actions to enforce compliance with court orders;
  • May be assigned to represent Commissioner in cases requiring a high degree of tact and diplomacy;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • and ability to interpret and apply relevant agency policies and procedures;
    • and ability to interpret and apply relevant state and federal laws, statutes and regulations;
    • public assistance programs concerning children and the financial obligations related to these programs;
    • investigatory methods and techniques;
    • economic, social and health problems affecting family security;
    • property ownership, personal finances, paternity and child support issues;
  • Knowledge of court procedures, legal terminology and related legal instruments;
  • Considerable skill in conducting investigations;
  • Skills
    • interpersonal skills;
    • oral and written communication skills;
    • problem solving skills;
  • Considerable ability to
    • understand and interpret financial and legal documents;
    • negotiate settlements with legally liable party;
  • Ability to utilize computer software and systems;
  • Supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Six (6) years of experience in the investigation of real and personal assets related to child support obligations.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been in performing child support investigations.

NOTE: For state employees this experience is interpreted at the level of a Social Services Investigator (Child Support).

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree in a closely related area may be substituted for one (1) additional year of the General Experience.
  • For state employees one (1) year of experience as a Social Services Investigator (Child Support) may be substituted for the General and Special Experience.

SPECIAL REQUIREMENTS

Incumbents in this class may be required to travel.

JOB CLASS DESIGNATION

Classified/Competitive

OCCUPATIONAL GROUP

(33)-Social Services

BARGAINING UNIT

(12)-SOCIAL SERV (P-2)

EEO

(2)-Professional

SALARY INFORMATION

SH 21

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

CANCELLATION CLAUSE

This replaces the existing specification for the class of Social Services Lead Investigator - Child Support in Salary Group SH 21 approved effective January 10, 2014. (Revised to modernize format and add Acknowledgement section) Final No. 23-140

EFFECTIVE DATE

06/26/2023
CLASS: 7324SH; EST: 9/7/1956; REV: 6/27/2023;