State of Connecticut Executive Branch
Information Technology Technician (35 Hour) (7602EL)
$31.19-$38.90 Hourly / $2,183.22-$2,722.96 BiWeekly /
$56,982.00-$71,069.00 Yearly
Notify Me when a Job Opens for the above position(s)PURPOSE OF JOB CLASS (NATURE OF WORK)
In a state agency this class is accountable for performing a full range of basic technical work involving infrastructure systems support in an Information Technology (IT) environment.
GUIDELINES FOR JOB CLASS USE
Incumbents in this class perform basic technical IT tasks in one or more of the following functional areas:
- Service/Help Desk: Provides routine support to end users on a variety of hardware, software and/or network issues.
- Production Control: Provides assistance in performing basic technical work related to IT production and document control work.
Incumbents follow established procedures and guidelines to complete information system tasks of low to moderate complexity.
Notes:
- For definitions of infrastructure and application complexity refer to the Addendum.
- The Examples of Duties listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed. The intent of the listed examples is to give a general indication of the level of difficulty and the responsibility common to all positions in the class.
SUPERVISION RECEIVED
Initially works under the close supervision of an Information Technology Supervisor or other employee of higher grade; works more independently with acquired experience.
SUPERVISION EXERCISED
May lead paraprofessional and/or clerical staff as assigned.
EXAMPLES OF DUTIES
Service/Help Desk:
- Provides a variety of user support services;
- Provides help desk and/or problem determination services to users by responding to calls, email and personnel requests for technical support;
- Assists users by determining and/or troubleshooting problems with network, hardware and software;
- Escalates more complex problems to higher level information systems staff;
- Uses hardware and/or software aids and diagnostic tools to troubleshoot network;
- Installs and configures local and network printers, scanners and other peripherals;
- Assists users with problems in utilizing software applications specifically regarding word processing, spreadsheets and other office productivity software;
- Acts as liaison between users, information systems support staff and vendors;
- Provides user support training;
- Maintains materials such as manuals, user guides and training materials;
- Performs, coordinates or assists in purchasing, acquisition, installation, placement, storage, maintenance, inventory and distribution processes of information systems equipment and software products;
- Maintains service logs and/or on-line trouble logs, inventories of computer and/or voice equipment and diagrams;
- Performs related duties as required.
Production Control:
- Assists other technical staff in the preparation of operational documentation;
- Performs basic technical data control functions associated with job stream maintenance in a mainframe or server based system environment;
- Analyzes and resolves basic technical problems related to job control language (JCL), job streams, tape management and associated functions;
- Performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
- Knowledge of
- functioning and use of information systems and technology;
- IT equipment;
- help desk management tools and utilities;
- computer operations and methods of preparing work for processing;
- data control functions specific to job stream maintenance and documentation;
- concepts of network and microcomputer operating systems;
- Skills
- interpersonal skills;
- oral and written communication skills;
- technical problem solving skills;
- logic and analytical skills;
- Ability to
- install and maintain microcomputer hardware, software and basic network components;
- analyze and troubleshoot simple operational and data communications problems;
- prepare and maintain records, logs and reports.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Three (3) years of experience in information technology (IT) operations support or another IT related support area.
NOTE: For state employees this experience is interpreted at the level of a Data Processing Operations Support Specialist 1.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
- College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.
- For state employees one (1) year as an Information Technology Technician Trainee may be substituted for the General Experience.
JOB CLASS DESIGNATION
Classified/Non-Competitive
OCCUPATIONAL GROUP
(07)-Information Technology
BARGAINING UNIT
(15)-ENG, SCIEN, TECH P-4
EEO
(3)-Technician
SALARY INFORMATION
EL 17
ACKNOWLEDGEMENT
As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all inclusive of every task and/or responsibility.
CANCELLATION CLAUSE
This replaces the existing specification for the class of Information Technology Technician (35 Hour) in Salary Group EL 17 approved effective July 1, 2022. (Reviewed for content. Revised to modernize format and add Acknowledgement section) Final No. 24-106
EFFECTIVE DATE
06/04/2024
ADDENDUM
| For the purposes of recruitment, examples of typical industry titles may be utilized in advertisements and postings as illustrated below. Incumbent's official title with the State of Connecticut will be Information Technology Technician. |
|
| Functional Area | Industry Title |
|---|---|
| Service/Help Desk | Service/Help Desk Support or Assistant, Desktop Technician, PC Maintenance Technician |
| Production Control | Production Control Technician, Production Control Specialist |
Infrastructure Complexity
Routine: An infrastructure that relies on intranet, local storage and dedicated server(s) to provide computing support.
Moderately complex: An infrastructure that relies on intranet, SAN storage and shared servers to provide computing support.
Complex: An infrastructure that relies on Internet, IT security, application integration to provide computing support.
Highly complex: An infrastructure that relies on integration with all of the following IT functional areas: networking, systems development, systems programming, IT security and database administration.
Application Complexity
Routine:
- Executable application program, module, or subroutine using an operating-system or machine-interfacing language that reads programmed files, structured databases, or computer registers, and performs object processing involving graphic (algebraic), spatial (geometric) or computational (arithmetic) operations, character search or sorting, and creates a human or machine-readable output.
Moderately Complex:
- Integrated set of multiple user written programs using compiled language that reads from multiple files or Data Base Management System (DBMS) based data base;
- Processes intermediate files using arithmetic functions, character manipulation, and sorting;
- Writes the processed data to one of several output files based on processing results;
- Produces multiple outputs.
Complex:
- Highly integrated set of programs with the following: each program using compiled language may read multiple files or a DBMS based data base;
- Processes intermediate files using the full range of software functions available;
- Writes the processed data to multiple output files based on processing results;
- Updates the master files, if any, with a capability for full error recovery;
- Produces multiple outputs.
CLASS: 7602EL; EST: 6/22/2007; REV: 6/12/2024;