State of Connecticut Executive Branch

• This level is reserved for incumbents who have full supervisory-control responsibility and have at least five (5) IT professional staff direct reports which are involved in one or more of the following functional areas: Systems Programming, Software Development, Database Administration, Network Support or IT Security. Incumbents maintain accountability for the quality of work by subordinates, implements work standards, the making and changing of work assignments, evaluating subordinate performance, approval of leave requests, recommending new employees, termination and disciplinary action. Incumbents may participate in the work of staff but usually only if it is of an emergency nature or to stay proficient in the skill sets required for this position. This level differs from the working supervisor level, Information Technology Analyst 3 in that the work is distinct and dissimilar from that being performed by subordinate staff.
• Unit organizational structure and staff size must necessitate a full supervisory level.

Notes:

• For definitions of infrastructure and application complexity refer to the Addendum.
• Incumbents are responsible for performing lower level duties as outlined in the Information Technology Analyst 3 specification. However, the primary focus of the incumbent’s work shall be consistent with the duties illustrated below.
• The Examples of Duties listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed. The intent of the listed examples is to give a general indication of the level of difficulty and the responsibility common to all positions in the class.

• Considerable knowledge of
  • relevant agency policies and procedures; 
  • principles and techniques of systems analysis, design, development, and computer programming; 
  • principles of information systems; 
  • principles and theories of business and planning functions; 
  • programming languages; 
  • project management principles and techniques; 
  • principles, problems and techniques of data processing and data communication operations; 
  • data processing and data communications equipment and diagnostic tools; 
  • methods and procedures used to conduct detailed analysis and design of computer systems; 
  • principles of complex computer operating systems; 
  • principles and techniques of business information systems re-engineering; 
  • principles and techniques of programming; 
  • network protocols and architecture; 
  • practices and issues of system security and disaster recovery; 
  • application's system development principles and techniques; 
  • principles and practices of data base management; 
• Considerable
  • interpersonal skills; 
  • problem solving skills; 
  • oral and written communications skills; 
  • technical problem solving skills; 
  • analytical skills; 
• Considerable ability to
  • prepare correspondence, manuals, reports and documentation; 
  • analyze and resolve operational and communications problems; 
  • analyze and debug complex software programs; 
  • identify, analyze and resolve complex business and technical problems; 
• Supervisory ability.

• College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.

Infrastructure Complexity

Routine: An infrastructure that relies on intranet, local storage and dedicated server(s) to provide computing support.

Moderately complex: An infrastructure that relies on intranet, SAN storage and shared servers to provide computing support.

Complex: An infrastructure that relies on Internet, IT security, application integration to provide computing support.

Highly complex: An infrastructure that relies on integration with all of the following IT functional areas: networking, systems development, systems programming, IT security and database administration.

Application Complexity

Routine: 

• Executable application program, module, or subroutine using an operating-system or machine-interfacing language that reads programmed files, structured databases, or computer registers, and performs object processing involving graphic (algebraic), spatial (geometric) or computational (arithmetic) operations, character search or sorting, and creates a human or machine-readable output.

Moderately Complex: 

• Integrated set of multiple user written programs using compiled language that reads from multiple files or Data Base Management System (DBMS) based data base; 
• Processes intermediate files using arithmetic functions, character manipulation, and sorting; 
• Writes the processed data to one of several output files based on processing results; 
• Produces multiple outputs.

Complex: 

• Highly integrated set of programs with the following: each program using compiled language may read multiple files or a DBMS based data base; 
• Processes intermediate files using the full range of software functions available; 
• Writes the processed data to multiple output files based on processing results; 
• Updates the master files, if any, with a capability for full error recovery; 
• Produces multiple outputs.