State of Connecticut Executive Branch

Computer Operations Supervisor (37.5 Hour) (7608LU)

$44.00-$56.04 Hourly / $3,299.43-$4,202.65 BiWeekly /
$86,115.00-$109,689.00 Yearly

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for the full-time supervision of a major computer installation.

GUIDELINES FOR JOB CLASS USE

This class can be used in either of the following ways:

  • In a medium or large-sized agency central computer site incumbents in this class are accountable for supervision of all operational staff and data processing computer equipment.
  • In major 24-hour operating computer mainframe environment, incumbents in this class may serve as assistant to the Information Technology Manager on the primary shift or as the only on-site supervisor on another shift.

SUPERVISION RECEIVED

Receives general direction from an Information Technology Manager or other employee of higher grade.

SUPERVISION EXERCISED

Supervises computer operators and other related technical and professional computer technology support personnel.

EXAMPLES OF DUTIES

  • Supervises operation of electronic computer technology equipment including data control activities;
  • Schedules, assigns, oversees and reviews the work of staff;
  • Provides staff training and assistance;
  • Conducts performance evaluations;
  • Determines priorities and plans unit work;
  • Establishes and maintains unit procedures;
  • Develops or makes recommendations on the development of policies and standards;
  • Acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures;
  • Prepares reports and correspondence;
  • Schedules computer operations to obtain maximum utilization of equipment and personnel to facilitate production;
  • Plans and designs computer runs;
  • Ensures all job control language procedures and documentation are accurate, complete and in conformance with established standards;
  • Maintains list of standby operations for assignment of unused time;
  • Coordinates hours of operation;
  • Develops and/or assists in development of capacity planning;
  • Forecasts need for increased equipment capacity and resources;
  • Interprets and analyzes console messages;
  • Supervises or coordinates data entry, tape library and input and/or output control;
  • Diagnoses equipment failures and manipulates controls necessary to continue operations;
  • Monitors operations;
  • Provides technical assistance to systems and programming personnel;
  • Notifies manufacturers' representatives in event of equipment malfunction;
  • Assists in setting standards for production control;
  • May monitor operations for quality control purposes;
  • May assist in developing and implementing facilities planning;
  • May develop, monitor and enforce preventive maintenance;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • principles, problems and techniques of operating electronic data processing computer equipment in various data processing environments;
    • computer input/output media and data control methods; 
    • multi-programming computer operations and methods of preparing work for processing;
  • Considerable
    • interpersonal skills;
    • oral and written communication skills;
  • Considerable ability to
    • schedule, run and monitor jobs and to diagnose errors and conflicts with the execution of programs;
    • diagnose system malfunctions and to take corrective action;
  • Ability to prepare, analyze and maintain records;
  • Supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Six (6) years of experience in data processing operations.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been performing technical work involving help desk, user support or production control functions for an agency information systems division.

NOTE: For state employees this experience is interpreted at the level of an Information Technology Analyst 1.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.

JOB CLASS DESIGNATION

Classified/Competitive

OCCUPATIONAL GROUP

(07)-Information Technology

BARGAINING UNIT

(15)-ENG, SCIEN, TECH P-4

EEO

(2)-Professional

SALARY INFORMATION

LU 26

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

CANCELLATION CLAUSE

This replaces the existing specification for the class of Computer Operations Supervisor (37.5 Hour) in Salary Group LU 26 approved effective July 01, 2022. (Reviewed for content, revised to modernize format and add an Acknowledgement section) Final No. 24-018

EFFECTIVE DATE

02/01/2024
CLASS: 7608LU; EST: 6/22/2007; REV: 2/2/2024;