State of Connecticut Executive Branch

In the Office of Policy and Management this class is accountable for performing the most complex and technical support work which includes access to matters involving collective bargaining and/or acting as a working supervisor of Information Technology Analysts engaged in information systems development or technical support.

• All incumbents in this class perform tasks of the most complex nature in at least one of the following functional areas:

Systems Programming: Performs services in planning, analyzing, modifying, designing, selecting, installing and implementing information systems.

Software Development: Performs services related to leading application analysis, development and modification to support complex agency application and business needs.

Database Administration: Performs services related to data acquisition, designing and modifying database systems.

Network Support: Performs services in planning, designing, organizing and managing of network systems.

IT Security: Perform functions and support projects aligned with protecting the confidentiality, integrity and availability of State data.

• This class shall be used in one or both of the following capacities:

Incumbents serving as a working supervisor must lead at least 50% of the time three (3) or more Information Technology Analysts engaged in a large information systems development project requiring application design, development, and programming, and/or network and system infrastructure work. Projects must be of a complex nature having inter-agency or enterprise wide impact and require specialized knowledge across multiple technical environments and disciplines.

OR

Incumbents serving in the advanced working level must perform the most complex tasks within a unit. The work must clearly exceed the norm and include a concentration of highly advanced functions within assigned disciplines. Class use is on a limited or exceptional basis.

Notes:

• For definitions of infrastructure and application complexity refer to the Addendum.
• Incumbents are responsible for performing lower level duties as outlined in the Information Technology Analyst 2 specification. However, the primary focus of the incumbent’s work shall be consistent with the duties illustrated below.
• The Examples of Duties listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed. The intent of the listed examples is to give a general indication of the level of difficulty and the responsibility common to all positions in the class.

Works under the general supervision of an Information Technology Supervisor or an employee of higher grade.

Supervises staff as assigned or acts as a project team leader.

• Diagnoses host system problems and develops and coordinates resolutions;
• Manages planning, analysis, design, selection, installation and implementation of new technologies;
• Evaluates new technologies;
• Tests and evaluates new hardware and/or software;
• Makes recommendations for hardware and/or software purchases;
• Determines interface and utility requirements and creates design specifications;
• Acts as liaison to hardware and/or software vendors, system developers, programmers and management;
• Develops and implements network and system security guidelines;
• Makes recommendations for migration and upgrade directions;
• Trains operators, systems developers and users on new procedures;
• Conducts system performance analysis, tuning or storage management;
• Conducts technical training programs for IT staff;
• Acts as project coordinator overseeing other technical staff and support personnel;
• Plans, coordinates and directs multiple projects of assigned staff;
• Reviews work of assigned personnel; 
• Calculates project time and cost estimates;
• Prepares necessary procedural specifications to meet design requirements;
• Arranges necessary hardware and software availability;
• Oversees hardware and software vendors;
• Manages project budgets and schedules;
• Reviews work of assigned Information Technology Analysts and serves as consultant and/or troubleshooter; 
• Reviews documentation work of assigned staff;
• Communicates with business owners and management;
• Facilitates meetings; 
• Assists in development of information technology policies,
• Procedures and standards;
• Participates in Request for Proposal (RFP) process;
• Implements disaster recovery plans, assists in determining critical applications and personnel, or ensures offsite backups; 
• Defines data flow;
• Performs related duties as required.

• Plans unit workflow and determines priorities;
• Schedules, assigns, oversees, and reviews work;
• Establishes and maintains unit procedures;
• Provides staff training and assistance;
• Conducts or assists in conducting performance evaluations;
• Acts as liaison with operating units, agencies, and outside officials regarding unit policies and procedures;
• Make recommendations on policies or standards;
• Prepare reports and correspondence;
• Performs related duties as required.

• Performs the most complex duties related to application development;
• Develops and implements system programming standards;
• Configures and installs host-based application packages;
• Maintains host operating systems;
• Installs and upgrades host and/or Front End Processor (FEP) operating system software;
• Performs other related duties as required.

• Configures and installs host-based application packages;
• Analyzes upgrades for complex applications to determine functionality and necessary software customization;
• Writes program specifications and systems specifications;
• Designs forms, screens and reports;
• Performs related duties as required.

• Provides advanced level database support and troubleshooting;
• Designs, installs, tunes and maintains integrity of major host-based database;
• Leads integration efforts, transitioning applications to new technology;
• Performs related duties as required.

• Designs and implements complex communications networks;
• Diagnoses and resolves problems using network management systems and utilities;
• Performs related duties as required.

• Develops, tests and maintains agency disaster recovery plans designed to restore IT system operability;
• Develops process and procedures in support of IT Business Continuity Planning;
• Conducts platform recoverability assessments and Business Impact Analysis (BIA) to determine and assess the impacts associated with disruptions to business functions;
• Conduct risk analysis of IT environments by assessing administrative, technical and physical safeguards;
• Performs IT investigations to include maintaining chain of custody procedures;
• Performs forensics and documents detailed reports of findings;
• Performs related duties as required.

• Considerable knowledge of
  • principles and techniques of systems analysis, design, development, and computer programming;
  • principles of information systems;
  • principles and theories of business and planning functions;
  • programming languages;
  • project management principles and techniques;
  • principles, problems and techniques of data processing and data communication operations;
  • data processing and data communications equipment and diagnostic tools;
  • methods and procedures used to conduct detailed analysis and design of computer systems;
  • principles of complex computer operating systems;
• Knowledge of
  • principles and techniques of business information systems re-engineering;
  • network protocols and architecture;
  • practices and issues of systems security and disaster recovery;
  • applications systems development principles and techniques;
  • principles and practices of data base management;
• Considerable
  • interpersonal skills;
  • oral and written communication skills;
  • problem solving skills;
  • technical problem solving skills;
  • analytical skills;
• Considerable ability to
  • prepare correspondence, manuals, reports and documentation;
  • analyze and resolve operational and communications problems;
  • analyze and debug complex software programs;
  • identify, analyze and resolve complex business and technical problems;
• Supervisory ability.

Seven (7) years of experience in information technology (IT) operations, programming, systems/software development or another IT related field.

• College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.

Infrastructure Complexity

Routine: An infrastructure that relies on intranet, local storage and dedicated server(s) to provide computing support.

Moderately complex: An infrastructure that relies on intranet, SAN storage and shared servers to provide computing support.

Complex: An infrastructure that relies on Internet, IT security, application integration to provide computing support.

Highly complex: An infrastructure that relies on integration with all of the following IT functional areas: networking, systems development, systems programming, IT security and database administration.

Application Complexity

Routine: Executable application program, module, or subroutine using an operating-system or machine-interfacing language that reads programmed files, structured databases, or computer registers, and performs object processing involving graphic (algebraic), spatial (geometric) or computational (arithmetic) operations, character search or sorting, and creates a human or machine-readable output.

Moderately Complex: Integrated set of multiple user written programs using compiled language that reads from multiple files or Data Base Management System (DBMS) based data base; processes intermediate files using arithmetic functions, character manipulation, and sorting; writes the processed data to one of several output files based on processing results; and produces multiple outputs.

Complex: Highly integrated set of programs with the following: each program using compiled language may read multiple files or a DBMS based data base; process intermediate files using the full range of software functions available; write the processed data to multiple output files based on processing results; update the master files, if any, with a capability for full error recovery; and produce multiple output.