State of Connecticut Executive Branch

Telephone Operator (40 Hour) (8700FM)

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$22.26-$28.19 Hourly / $1,780.69-$2,254.91 BiWeekly /
$46,476.00-$58,853.00 Yearly

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for independently performing a full range of tasks involved in operating a PBX telephone switchboard, desk console, or other electronic telephone system and for acting as a receptionist.

SUPERVISION RECEIVED

Works under the general supervision of a Lead Telephone Operator or an employee of higher grade.

EXAMPLES OF DUTIES

  • Serves as a central answering point for incoming calls; 
  • Determines caller's needs and transfers caller to appropriate extension; 
  • Answers telephone inquiries and provides general information regarding activities of the agency; 
  • Receives and announces visitors and directs them to their destinations; 
  • Uses telephone to locate persons; 
  • Performs general clerical duties such as typing, filing, distribution, and processing of mail, receiving deliveries, etc.; 
  • May staff communications center for agency; 
  • May train relief operators; 
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Knowledge of and ability to operate a PBX telephone switchboard, desk console, or other electronic telephone system; 
  • Skills
    • interpersonal skills; 
    • oral and written communication skills; 
    • clerical skills; 
  • Ability to
    • speak clearly and distinctly in accordance with acceptable English usage; 
    • follow written and oral instructions; 
    • utilize computer software.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Six (6) months of experience in the operation of electronic telephone systems or as a PBX or telephone company operator.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

One (1) year of experience providing regular periodic relief telephone operator coverage in a state agency may be substituted for the General Experience.

WORKING CONDITIONS

Incumbents in this class may be required to work in tiring positions performing repetitious and monotonous tasks for extended periods of time.

COMPENSATION GUIDELINES

In accordance with applicable collective bargaining agreement's compensation guidelines.

JOB CLASS DESIGNATION

Classified/Non-Competitive

OCCUPATIONAL GROUP

(05)-Clerical/Secretarial

BARGAINING UNIT

(06)-SERVICE/MAINT (NP-2)

EEO

(6)-Administrative Support

SALARY INFORMATION

FM 11

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

CANCELLATION CLAUSE

This replaces the existing specification for the class of Telephone Operator (40 Hour) in Salary Group FM 11 approved effective May 05, 2022. (Revised to modernize format and add Acknowledgement section. Reviewed for content.) Final No. 24-117

EFFECTIVE DATE

06/27/2024
CLASS: 8700FM; EST: 5/1/1954; REV: 6/27/2024;