State of Connecticut Executive Branch

Labor Department Unit Director (9070AR)

$51.13-$69.72 Hourly / $4,090.23-$5,577.21 BiWeekly /
$106,755.00-$145,565.00 Yearly

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Labor Department this class is accountable for directing the planning, administration and coordination of a support unit involved with performance monitoring, employment and training grants and contracts, program automation support, program technical assistance and support, program operations and/or workforce development.

GUIDELINES FOR JOB CLASS USE

This class may be used in one (1) of the following ways:
  • CENTRAL UNIT: Agency Director responsible for overseeing statewide administration of services and support to Labor Department program operations.
  • FIELD UNIT: This class is designated to be the director of a Labor Department American Job Center or Call Center responsible for program operations and workforce development.

SUPERVISION RECEIVED

Receives administrative direction from the Director of Labor Operations or other official of higher grade.

SUPERVISION EXERCISED

Supervises staff assigned to the unit.

EXAMPLES OF DUTIES

CENTRAL UNIT:
  • Directs the staff and operations of a Central Unit providing support to Labor Department Field Units;
  • Plans, directs and coordinates unit activities involving the design, development and implementation of new programs and services, as well as modifications of current procedures or programs;
  • Monitors, evaluates and reports on programs, policies and procedures and takes or recommends appropriate action to correct deficiencies and promote maximum effectiveness;
  • Identifies resources, submits grant proposals and develops new programs based on grant and contract awards;
  • Develops and maintains operational procedures, policies and manuals;
  • Develops and implements plans for the coordination of state job training programs;
  • Participates in budget planning, resource allocation, and staff selection and development for the unit;
  • Works in cooperation with department managers, other agencies and employer, community and other public groups to establish a responsive service delivery network;
  • Supervises statewide programs administered from Central Unit;
  • Performs related duties as required.
FIELD UNIT:
  • Directs staff and operations of an American Job Center;
  • Plans, coordinates and manages comprehensive employment services programs including activities designed to expand employment opportunities, increase work readiness of applicants through counseling and/or training and make determinations regarding non-monetary unemployment insurance issues;
  • Formulates American Job Center goals and objectives and develops policies and procedures to achieve them;
  • Monitors unit performance and develops and implements corrective action plans to address deficiencies and improve operations;
  • Interprets and administers laws and regulations relating to employment and training programs and benefits;
  • Plans, develops and administers American Job Center budget;
  • Develops and maintains productive relationships with individuals and groups that might impact on program activities;
  • Initiates collaborative agreements with related agencies and groups to enhance employability of workforce;
  • Coordinates American Job Center staffing actions including implementation of Affirmative Action and/or Equal Employment Opportunity goals and objectives;
  • May direct activities of a regional unit designed to provide services to a number of designated formal service delivery areas and coordinates services with those of work force development boards;
  • Performs related duties as required.
OR

  • Directs staff and operations of a call center which takes and processes new and continued unemployment insurance claims and handles adjustments and exceptions to continued claims;
  • Plans, coordinates and manages call center operations;
  • Formulates unit goals and objectives;
  • Develops and implements policies and procedures to maximize efficiency and effectiveness of highly automated environment;
  • Monitors unit and individual performance using statistical and other available reports;
  • Develops and implements corrective action plans to address deficiencies and improve operations;
  • Works closely with technical experts to maintain integrity of automated system, eliminate problems and develop enhancements;
  • Directs utilization of automated call distributor for maximum efficiency;
  • Interprets and administers pertinent unemployment insurance laws and regulations;
  • Coordinates staffing actions including implementation of Affirmative Action and/or Equal Employment Opportunity goals and objectives;
  • Ensures development and implementation of necessary training programs for staff;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • relevant state and federal laws, statutes and regulations;
    • methods of program planning, development, monitoring and evaluation;
    • employment problems, labor market trends, conditions and their causes;
  • Knowledge of
    • and ability to apply management principles and practices;
    • primary functions, policies and procedures in the areas of unemployment insurance, job service, employment and training and workforce development;
  • Considerable
    • interpersonal skills;
    • oral and written communication skills;
  • Skills
    • negotiation skills;
    • problem solving skills;
  • Analytical ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Nine (9) years of technical level experience in counseling, employment placement, veterans employment and training support services, public contact work, human service programs, community action programs, job service, unemployment insurance or employment and training functions.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been in a supervisory or consultative capacity.

NOTE: For state employees this experience is interpreted at the level of a Labor Department Programs and Services Coordinator.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree may be substituted for one (1) additional year of the General Experience.

SPECIAL REQUIREMENTS

Incumbents in this class may be required to travel.

JOB CLASS DESIGNATION

Classified/Competitive

OCCUPATIONAL GROUP

(10)-Employment Security

BARGAINING UNIT

(16)-ADMIN & RESID (P-5)

EEO

(2)-Professional

SALARY INFORMATION

AR2 66

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

CANCELLATION CLAUSE

This replaces the existing specification for the class of Labor Department Unit Director in Salary Group AR2 66 approved effective April 29, 2021. (Revised to modify content, modernize format and add Acknowledgement section) Item No. 23-114R

EFFECTIVE DATE

12/15/2023
CLASS: 9070AR; EST: 5/15/1992; REV: 12/15/2023;