State of Connecticut Executive Branch

In the University of Connecticut this class is accountable for receiving class room and on-the-job training in providing a communications link between law enforcement, emergency services and the general public.

Works under the close supervision of a UConn Dispatcher or other employee of higher grade; works more independently with acquired experience.

• Receives on-the-job training in answering calls from the public and responding to complaints and emergency situations by assisting in the dispatching of public safety personnel to incidents within their jurisdiction; 
• Receives training in operating communications equipment; 
• Assists in contact of appropriate authorities; 
• Assists UConn Dispatchers by researching information for public safety personnel on matters such as stolen vehicles and criminal records; 
• Receives training and assists with monitoring radio frequencies and dispatching backup assistance to other police departments when needed; 
• Assists with maintaining records of communications received; 
• Receives training to record, code and enter pertinent law enforcement information and daily activity data into computer terminals and manual logs; 
• Completes various law enforcement forms; 
• Provides general information to the public; 
• Performs related duties as required.

• Knowledge of
  • and ability to operate communications equipment; 
  • basic first aid and safety procedures; 
• Skills
  • interpersonal skills; 
  • computer keyboarding skills; 
• Ability to
  • think and act quickly in emergency situations with judgment and discretion; 
  • speak proper English and to enunciate clearly; 
  • follow oral and written instruction; 
  • exercise discretion in handling confidential information; 
  • maintain manual and electronic records.

Any experience or training which would provide the skills and abilities indicated above.

• Incumbents in this class must receive certification as a Telecommunicator within three (3) months of appointment.
• Incumbents in this class must receive certification in National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems and certification as an Emergency Medical Dispatcher (EMD) within three (3) months of appointment.
• Incumbents in this class may be required to work a schedule that includes weekends, evenings, and holidays.
• Incumbents in this class must possess a high school diploma or certification of having passed the General Educational Development (GED) examination.

In addition to the checking of references and facts stated in the application, a thorough background investigation of each candidate will be made before persons are certified for appointment.

• A physical examination may be required by the appointing authority.
• Applicants for this class must possess normal hearing and vision.

Incumbents in this class are required to work in tiring positions for long periods of time in a stressful environment.