STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

State Police Dispatcher Trainee

Multiple Openings

Recruitment #220523-6391CL-001

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Introduction


The State of Connecticut, Department of Emergency Services and Public Protection (DESPP), Division of State Police is currently accepting applications for State Police Dispatcher Trainees.

This is a phenomenal opportunity for people who have the desire to make a difference in the community. DESPP is committed to protecting and improving the quality of life for all by providing a broad range of public safety services, training, regulatory guidance and scientific services utilizing enforcement, prevention, education and state of the art science and technology.

In striving to accomplish our mission, we will embody our core values with great PRIDE:

  • Professionalism through an elite and diverse team of trained men and women
  • Respect for ourselves and others through our words and actions
  • Integrity through adherence to standards and values that merit public trust
  • Dedication to our colleagues, our values, and to the service of others
  • Equality through fair and unprejudiced application of the law

We strive to provide superior public safety services for Connecticut and achieve them through our mission.

POSITION HIGHLIGHTS

We have multiple openings to join our team! We are seeking trustworthy, motivated and driven individuals who are able to work well on their own, as well as in a team environment.

As a State Police Dispatcher Trainee, your role may require you to work mandatory overtime with little to no notice, weekends, and holidays. Operational needs of the agency will weigh heavily on the initial assignment of hired State Police Dispatcher Trainees. Please indicate your location and schedule availability within your application.

Hired Dispatcher Trainees will be required to work various shifts throughout their career, including: first, second, third and weekends. Shift details* are outlined below: 

  • First Shift (Days): 7:00am-3:00pm  
  • Second Shift (Evenings): 3:00pm-11:00pm 
  • Third Shift (Midnights): 11:00pm-7:00am 
*Note: Troop G starts a half hour earlier (6:30am, 2:30pm and 10:30pm)

During the Training period, DESPP will work with the State Police Dispatcher Trainees to identify locations that are geographically compatible to their desired work location. Work sites are outlined below:   

Central District:

  • Troop H – Hartford/Bradley Airport
  • Troop F – Westbrook
  • Troop I – Bethany

Eastern District:

  • Troop C – Tolland
  • Troop D - Danielson (Killingly)
  • Troop E - Montville
  • Troop K – Colchester

Western District:

  • Troop A – Southbury
  • Troop B – North Canaan
  • Troop G – Bridgeport
  • Troop L - Litchfield
Headquarters: 

  • DESPP Communications Center - Middletown

After 6 months of successful and satisfactory completion of your working test period and completing all aspects of training, you will automatically be upgraded to the target class of State Police Dispatcher and your salary will adjust to $53,810 per year.

ON THE JOB TRAINING: DISPATCHER TRAINING ACADEMY & FIELD TRAINING

Candidates who fill these positions will participate in the Dispatcher Training Program (also referred to as "Academy") at the Connecticut State Police Academy in Meriden, CT. The training program is six to eight weeks long and operates on a first shift schedule of 8:30 AM - 4:30 PM Monday through Friday. During the Dispatcher Training Program, all required trainings and certifications will be obtained.

Please note, portions of the Dispatcher Training may be performed in an online/virtual setting due to the ongoing COVID-19 pandemic.

Upon graduating from the Dispatcher Training Academy, candidates will be assigned a work location and begin Field Training (40 day program) with an experienced Dispatcher at the Troop, with a goal to learn troop-specific information and skills.

Candidates can expect to work a rotating 5 day “on” and 3 day “off” schedule with a variety of shifts at their assigned work location. There may be opportunities to work overtime, perform “shift swaps” and perform extra duty assignments.

WHO WE ARE LOOKING FOR 

Successful candidates will have the ability to:

  • Calm individuals in crisis;
  • Make split second decisions;
  • Gather and disseminate information clearly, accurately and rapidly in urgent situations;
  • Multi-task between the telephone, radio and various computer systems in stressful situations;
  • Maintain composure and function under the stress of an emergency situation;
  • Establish and maintain cooperative working relationships with others;
  • Read and speak English in a clear and effective tone of voice;
  • Hear clearly and discern a variety of audible communications and signals simultaneously;
  • Understand and be knowledgeable with computers, typing, data input and be comfortable with using technology.
We encourage multilingual applicants to apply!

More details can be found in the job classification. 

EMPLOYEE SPOTLIGHTS

"My career as a Public Safety Dispatcher with the Connecticut State Police has been one of great reward. This job is extremely fast paced, stressful, requires multitasking abilities and extreme concentration. With all that said and the unknown of what the next call will bring, I couldn’t think of any other job where every decision you make will effect someone’s life! The greatest reward is helping another person in their time of need or even saving their lives." 
- Ryan Rigon, State Police Dispatcher 

Please view the video below to learn more about State Police Dispatchers at the State of Connecticut:

        

WHAT WE CAN OFFER YOU

  • Outstanding medical and dental benefits supporting your health and wellness;
  • The ability to begin planning for your future with an excellent retirement plan (Tier IV);
  • Supplemental Benefits;
  • Bank holidays worked, shift differential for working evenings, midnights, weekends and overtime;
  • Receive an “unpleasant duty” stipend for the life of the contract;
  • Six (6) of the twelve (12) state holidays are considered premium holidays (New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and Christmas Day) and dispatchers have the option to request pay out for them;
  • Special duty assignments (ex. working Rentschler Field during activities);
  • If you are a certified EMT in Connecticut, you get an annual "skills premium" stipend for the life of the contract.

Selection Plan

This is a non-competitive recruitment, open to the public.

Please indicate your location and schedule availability within your application.

TO APPLY

  • Complete a Master Application and directly apply to this recruitment.
  • In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. Please ensure that your application is complete. You will be unable to make revisions once you officially submit your application to the State of Connecticut.

WHAT TO EXPECT AFTER YOU APPLY

Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board daily to monitor their status, view all emailed notices and complete tasks required in the recruitment process.

This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders daily in the event an email provider places auto-notification emails in a user's spam.

At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position.

NOTES FROM DESPP

Candidates selected for an interview must provide the following at the time of interview:

  • Current State Employees: Two (2) most recent performance evaluations, Cover Letter, and a completed CT-HR-13 form.
  • Non-State Employees: Two (2) letters of professional reference from a current and/or previous supervisor, Cover letter, and a completed CT-HR-13 form.

Candidates who have been selected for employment with the Department of Emergency Services & Public Protection are subject to a detailed background investigation, including a fingerprint supported state and federal criminal history record check along with reference checks. Employment of the selected candidates will be contingent upon the successful completion of a pre-employment physical examination by the appointing authority and the satisfactory completion of the background investigation.

Any pending disciplinary history within the past 2 years and review of attendance records are also considered in the selection process.

CONTACT INFORMATION

Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account.

Should you have any questions about the position, please contact Samantha Wasef, Human Resources Associate – Talent Solutions at Samantha.Wasef@CT.Gov

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Emergency Services and Public Protection, this class is accountable for receiving class room and on-the-job training in providing communication links between law enforcement, emergency services and the general public.

EXAMPLES OF DUTIES

Receives on-the-job training in answering calls from the public and responding to complaints and emergency situations by assisting in the dispatching of Troopers to incidents within their jurisdiction; receives training in operating communications equipment; assists in contact of appropriate authorities; assists Department of Emergency Services and Pubic Protection Dispatcher by researching information for Troopers on matters such as stolen vehicles and criminal records; receives training and assists with monitoring radio frequencies and dispatching backup assistance to other police departments when needed; assists with maintaining records of communications received; receives training to record, code and enter pertinent law enforcement information and daily activity data into computer terminals and manual logs; completes various law enforcement forms; provides general information to the public; performs related duties as required.

Some knowledge of and ability to operate communications equipment; knowledge of basic first aid and safety procedures; interpersonal skills; computer keyboarding skills; ability to think and act quickly in emergency situations with good judgment and discretion; ability to speak proper English and to enunciate clearly; ability to follow oral and written instruction; ability to exercise discretion in handling confidential information; ability to create, maintain and modify manual and electronic records.

KNOWLEDGE, SKILL AND ABILITY

Some knowledge of and ability to operate complex communications equipment; knowledge of basic first aid and safety procedures; interpersonal skills; computer keyboarding skills; ability to think and act quickly in emergency situations with judgment and discretion; ability to speak proper English and to enunciate clearly; ability to follow oral and written instruction; ability to exercise discretion in handling confidential information; ability to maintain manual and electronic records.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

One (1) year of experience in emergency dispatching and responding to 911 calls.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year.

PREFERRED QUALIFICATIONS

  • Experience multi-tasking assignments, projects, and other day to day activities;
  • Experience working in high-stress situations in a professional work environment;
  • Experience extracting critical information from individuals in crisis;
  • Experience exercising a high degree of good judgment and independence while evaluating emergency and non-emergency situations;
  • Experience making split-second decisions in a professional work environment;
  • Experience gathering and disseminating information clearly, accurately, and rapidly in urgent situations;
  • Experience in operating a digital trunked police style radio system;
  • Experience operating a wide variety of computers, radios and recording equipment;
  • Experience in viewing and operating a security CCTV system (internal/external camera systems).

SPECIAL REQUIREMENTS

1. Incumbents in this class must successfully complete the Department of Emergency Services and Public Protection Connecticut State Police Emergency Dispatcher Training Certificate Program.
2. Incumbents in this class must receive certification as a Telecommunicator within three (3) months of appointment.
3. Incumbents in this class must receive certification in NCIC and COLLECT systems within three (3) months of appointment.
4. Incumbents in this class must possess a high school diploma or certification of having passed the General Educational Development (GED) examination. 
5. Incumbents in this class may be required to work a schedule that includes weekends, evenings and holidays.

CHARACTER REQUIREMENTS

In addition to the checking of references and facts stated in the application a thorough background investigation of each candidate will be made before persons are certified for appointment.

PHYSICAL REQUIREMENTS

1. A physical examination may be required by the appointing authority.
2. Applicants for this class must possess normal hearing and vision.

WORKING CONDITIONS

Incumbents in this class may be required to work in tiring positions for long periods of time in a stressful environment.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.





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