STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

License And Applications Analyst

Hybrid

Recruitment #230515-8850AR-001

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Introduction


THE POSITION
The State of Connecticut, Department of Public Health (DPH), is currently seeking qualified individuals for the position of License and Applications Analyst. 

HIGHLIGHTS
  • LOCATION: DPH Office of Emergency Medical Services 
  • ADDRESS: 410 Capitol Avenue, Hartford, CT
  • WORK HOURS: Full-time, first shift, 40 hours per week
  • SCHEDULE: Typically Monday through Friday. There is the potential for a hybrid work schedule after successful completion of the working test period. 
WHAT'S IN IT FOR YOU 
  • To work for a Forbes top company: ‘Forbes’ State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule;
  • We offer a competitive benefits plan that includes healthcare coverage, a retirement plan as well as paid time off, including 13 paid holidays per calendar year. 
  • We encourage a strong work/life balance for all state employees. 
  • We offer opportunities for professional and personal growth. 
  • We have limitless areas for you to perform relevant and significant work.
DISCOVER THE OPPORTUNITY TO
  • Be responsible for the licensing and renewals for over 22,000 EMS personnel in the state;
  • Review and process all initial licenses/certificates and temporary permits for EMS Personnel, interpreting, and applying the regulations and statutes as appropriate;
  • Work with internal and external partners to include but not limited to: EMS Organizations, EMS Instructors, National Registry of EMTs and out of State EMS Agencies; and
  • Respond to inquiries and provide assistance via email and phone to applicants and our out of state partners.
ABOUT US 
The Mission of the Department of Public Health (DPH) is to protect and improve the health and safety of the people of Connecticut by assuring the conditions in which people can be healthy, preventing disease, injury, and disability, and promoting the equal enjoyment of the highest attainable standard of health, which is a human right and a priority of the state. 

DPH accomplishes this through the implementation of its Strategic Plan which outlines the actions that DPH is taking to accomplish its Mission.

The Office of Emergency Medical Services is responsible for strategic planning, regulatory & statutory oversight, as well as programmatic implementation of the Emergency Medical Services (EMS) system in Connecticut. 

Selection Plan

FOR ASSISTANCE IN APPLYING: 
Please visit our 'Applicant Tips on How to Apply' page.

Please Note: In order to receive educational credits toward qualification for this job posting, the institution must be accredited.  If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting.

This position may be subject to Federal requirements of COVID-19 Vaccination.

TO APPLY
  • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. 
  • You must specify your qualifications on your application. You will be unable to make revisions once you submit your application for this posting to the JobAps system.
  • In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
  • This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.
AFTER YOU APPLY 
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • NOTE: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at www.ct.gov/ethics.
CONNECT WITH US 
  • Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. 
  • Updates will be available through your JobAps portal account. If you have any questions pertaining to this recruitment, please contact Jensine Tran at jensine.tran@ct.gov. 

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for independently performing a full range of tasks involving the processing of license and registration applications in an agency with regulatory responsibility for specific industries or businesses.

EXAMPLES OF DUTIES

  • Assists in administration of licensure, certification and/or permitting functions;
  • Reviews, evaluates and analyzes factors and incidents impacting on regulatory responsibility including applications for licensure, certification and proper permit authority for compliance to relevant agency statutes, regulations, policies, procedures and practices;
  • Processes initial and renewal applications; 
  • Responds to mail, telephone and personal inquiries from consumers, governmental agencies, interested parties requesting information concerning entities regulated by department;
  • Explains regulatory laws and agency regulations to applicants, licensees and consumers;
  • Conducts research, collects data and analyzes information relating to application review process;
  • Provides technical assistance to clerical staff;
  • Authorizes issuance of licenses, permits and/or certifications;
  • May participate in public hearings concerning issuance, revocation or amendment of certificates, licenses or permits;
  • May review documents and related materials for criminal convictions and bankruptcy files;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Knowledge of
    • relevant licensure, certification or permit functions of regulated entities;
    • relevant regulated industry operations, practices and procedures;
    • statistics;
  • Skills
    • interpersonal skills;
    • oral and written communication skills;
  • Ability to
    • understand, interpret and apply laws, regulations and other written materials pertaining to entities regulated by department; 
    • research, analyze and evaluate data and prepare comprehensive written reports;
    • utilize computer software.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of experience performing technical or complex clerical duties involving the review or processing of licenses, certifications or permits for a governmental regulatory agency or in a regulated industry.

NOTE: For state employees this is interpreted at the level of Office Assistant.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • Successful completion of a Connecticut Careers Trainee program approved by the Department of Administrative Services may be substituted for the General Experience.

PREFERRED QUALIFICATIONS

  • Experience providing quality customer service via email, telephone and personally
  • Experience organizing and coordinating workflow
  • Experience interpreting and applying laws, regulations, and procedural guidelines
  • Experience in examining documents for accuracy and completeness
  • Experience in composing professional correspondence
  • Experience in using a multi-faceted database to track workflow 

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.




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