Student Loan Ombudsperson
Hybrid
Recruitment #231206-5937EX-001
| Location |
Hartford, CT
|
|---|---|
| Date Opened | 12/19/2023 12:00:00 AM |
| Salary | $88,710 - $161,639/year |
| Job Type | Open to the Public |
| Close Date | 1/16/2024 11:59:00 PM |
Introduction
The State of Connecticut Department of Banking (DOB) is hiring!
We are seeking a motivated financial services professional for a new Student Loan Ombudsperson position in Hartford, CT. The selected candidate shall have experience in a field concerning student loans with a bachelor’s degree preferred. The person in this role will provide assistance to the public, attempt to resolve complaints, create educational materials, make policy recommendations, and perform other duties related to student loans.
If you're passionate about protecting the rights of student loan borrowers, we invite you to explore the details below and apply to this rewarding opportunity in state service!
BENEFITS AND BALANCE AT THE STATE OF CONNECTICUT
Work for a Forbes top company - ‘Forbes’: State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule.
We can offer you:
- Competitive starting salary
- A Platinum Healthcare Plan, the nation’s best for state employees and dependents, according to a report by Georgetown’s Center on Health Insurance Reform an article by Ellen Andrews, Ph.D., along with comprehensive benefit offerings
- Extensive pension plan and supplemental retirement offerings
- Paid time off - including 13 paid holidays per calendar year
- Professional growth and paid professional development opportunities
- A work culture that promotes a healthy work-life balance to all employees
- State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here for more information.
- Learn more about what sets us apart as an employer with our Employer Value Proposition.
THINKING OF RELOCATING?
Connecticut offers you a blend of professional advancement and a high-quality lifestyle. As a state we are renowned for our top-tier medical facilities and ample opportunities for career growth and development. Beyond professional prospects, Connecticut boasts a high standard of living, featuring safe communities, excellent schools, and a diverse range of cultural and recreational activities. This combination of professional excellence and a well-rounded lifestyle make Connecticut an appealing destination for those who want to thrive both in their careers and personal lives.
There are so many things to love about living, working, and playing in our state including these Key Facts and Figures:
- #4 in the U.S. for employees with advanced degrees
- #3 in the country for quality of K-12 education
- #5 for quality of life in the U.S.
- 2,000 miles of hiking/bike paths
- 618 miles of scenic coastline
- 21 world-class art museums
- Five Tony-Award winning regional theatres, and more!
As Connecticut's first Student Loan Ombudsperson, the selected candidate will be tasked with facilitating a wide variety of initiatives, programs, and special projects related to student loans while serving in this unique role.
The required duties for this position may include, but are not limited to the following:
- Providing assistance to student loan borrowers;
- Attempting to resolve complaints from student loan borrowers in collaboration with institutions of higher education and student loan servicers;
- Compiling and analyzing data on student loan borrower complaints;
- Analyzing and monitoring the development and implementation of federal and state laws and regulations relating to student loans;
- Researching emerging issues related to student loans;
- Making policy recommendations related to student loans;
- Providing information to the public and other stakeholders related to student loans;
- Creating and compiling educational materials related to student loans;
- Preparing reports and presentations related to student loans for the public and other stakeholders;
- Monitoring and evaluating the Department’s student loan-related programs and initiatives; and
- Performing all other assigned duties and responsibilities.
- More details can be found in the job class specification.
- Monday - Friday
- Full-time (40 hours per week)
- First shift
- Location: Hartford, CT
- Hybrid work environment (combination of on-site and remote work)
- Appointed officials attend evening and weekend meetings as required and represent the State of Connecticut and the employing agency whenever needed.
ABOUT US
The Connecticut Department of Banking is the primary state regulator for state-chartered banks and credit unions, securities, and consumer credit. Its mission is to protect users of financial services from unlawful or improper practices by ensuring regulated entities and individuals adhere to state banking, consumer credit and securities laws. The Department accomplishes this through regular, thorough, and cost-effective examinations of the entities it supervises. The Department also engages the public and other stakeholders through a variety of media platforms, educational outreach initiatives, and press communications.
Start with us. Stay with us. Grow with us.
Selection Plan
- Complete a Master Application and directly apply to this recruitment.
- In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
- The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
- Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
- Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
- In order to receive educational credits toward qualification for this job posting, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the Talent Acquisition Professional listed on this job posting.
- All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
- This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
- Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
- Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
- Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
- The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Frank DeCusati at frank.decusati@ct.gov.
PURPOSE OF JOB CLASS (NATURE OF WORK)
EXAMPLES OF DUTIES
- Reviews and attempts to resolve student loan borrower complaints;
- Assists student loan borrowers in understanding their rights and responsibilities;
- Compiles and analyzes student loan borrower complaint data;
- Provides information to various stakeholders about borrowers’ concerns;
- Performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
- Considerable knowledge of
- and ability to apply management principles and practices;
- and ability to interpret and apply relevant state and federal laws, statutes and regulations;
- services and supports related to student loan matters;
- Considerable
- interpersonal skills;
- oral and written communication skills;
- Ability to use computers.
PREFERRED QUALIFICATIONS
- Experience working with student loan borrowers regarding questions about their student loans
- Experience with student loan programs including related laws, regulations, and policies
- Experience developing financial education materials
- Experience developing, managing, and evaluating student loan programs
- Experience writing reports and making presentations
SPECIAL REQUIREMENTS
Conclusion
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
ACKNOWLEDGEMENT
E-mailPhone: (860) 713-52058am - 4:30pm M-FPowered by
