Quality Assurance Manager

• Please visit our 'Applicant Tips on How to Apply' page or view our tutorial. 
• The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. 
• Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.  
• In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.   
• This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.  
• Note:  At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position.  These documents may include:  a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.  Applicants must meet the minimum qualifications as indicated to apply for this position.  
• Should you have questions pertaining to this recruitment, please contact Liz Pinette at elizabeth.pinette@ct.gov.  
• This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. 
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. 
• All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period.  It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception.  Requests should be made to DAS.SHRM@ct.gov. 
• For current state employees, salary calculations are not necessarily comparable from branch to branch but it does not impact your state service credit.

In a state facility this class is accountable for directing, developing and implementing an organized program of quality assurance in accordance with national standards and accreditation requirements and/or regional and state quality assurance plans.

• Designs and/or directs implementation and monitoring of a quality assurance and/or risk management program to comply with some or all of the following requirements as applicable to the practice setting:
  • regional quality assurance plans 
  • JCAHO standards 
  • American Correctional Association standards 
  • other accreditation bodies requirements; 
• Formulates program goals and objectives;
• Interprets and administers pertinent laws and regulations; 
• Evaluates and trains facility staff; 
• Maintains contact with individuals within and outside of facility who might impact on program activities; 
• Prepares reports and correspondence; 
• Develops procedures to implement quality assurance programs;
• Assists in development of regional Quality Assurance plan; 
• Conducts on-going reviews of facility programs;
• Identifies problem areas in facility programs, recommends solutions and monitors corrective action; 
• Provides consultation services to administrative and other professional staff regarding quality assurance programs; 
• Chairs and/or participates on various committees and task forces;
• Evaluates, revises and drafts relevant policy; 
• Directs survey participation activities and maintains continuous compliance with regulatory bodies; 
• Develops data management and data presentation strategies;
• Leads the recruitment and hiring of staff, including outreach, interview and selection;
• Performs related duties as required.

• Considerable knowledge of
  • relevant state and federal laws, statutes and regulations;
  • applicable survey standards and practices; 
  • principles of modern psychiatric hospital or juvenile justice facility administration;
  • classification and treatment of mental illness; 
  • research methods and statistical analysis; 
• Knowledge of
  • and ability to apply management principles and practices;
  • principles and practices of community psychiatry and/or community corrections; 
• Considerable
  • interpersonal skills; 
  • oral and written communication skills;
• Computer skills.

Eight (8) years of professional experience in a behavioral health facility, system or research environment.

One (1) year of the General Experience must have been in a professional capacity in a behavioral health quality assurance program.

• College training in the field of nursing, psychology, social work or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in the above areas may be substituted for one (1) additional year of the General Experience.

• Joint Commission accreditation and CMS certification.
• Experience with Quality Assurance/Performance Improvement initiatives.
• Experience analyzing and reporting data to inform improvement strategies.
• Experience with Behavioral Health facility Risk Management.
• Experience with Quality Management Techniques (e.g. Lean, Six Sigma).
• Clinical practice experience in a psychiatric hospital or behavioral health setting.
• Experience supervising professional staff in a Quality Assurance and/or Risk Management program.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.