Quality Assurance Manager


Recruitment #240110-5642MP-001


Are you interested in a career where you can make a difference, do what you are passionate about and receive personal fulfillment? If you are that candidate, then the Albert J. Solnit Center is looking for you to be a part of their team!  

The State of Connecticut, Department of Children and Families (DCF), seeks a talented and qualified professional for the position of Quality Assurance Manager to manage and monitor quality assurance and quality improvement efforts in all of Solnit North's programs. Aligning programs with the requirements for accreditation of the Joint Commission, certification by the Department of Public Health (DPH), and the regulatory compliance of Centers for Medicare and Medicaid Services, Psychiatric Residential Treatment Facilities (CMS PRTF).
What we can offer you:
  • The opportunity to work for a Forbes top company: 'ForbesState of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule.
  • NEW: A Platinum Healthcare Plan, the nation’s best for state employees and dependents, according to a report by Georgetown’s Center on Health Insurance Reform and article by Ellen Andrews, Ph.D., along with comprehensive benefit offerings
  • The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service.  Click here for more information.
  • Extensive pension plan and supplemental retirement offerings.
  • Generous paid time off, including 13 paid holidays per calendar year.
  • Professional growth and development opportunities.
  • A healthy work/life balance to all employees.
Working collaboratively with employees at all levels will be vital. Responsibilities will include (but are not limited to):
  • Ensuring compliance with regulatory standards of the Joint Commission.
  • Regulatory compliance with CMS PRTF.
  • Providing an assessment of the efficacy of practice improvement initiatives and preparing reports inclusive of data for presentations.
  • Program analysis of staff development and trainings.
  • Management and supervision of staff and programs.
  • Oversight of medical records.
  • Monitoring and analyzing outcomes.
  • Serving as a liaison between the facility and numerous partners both within DCF (e.g., Regional Office leadership) and outside the agency (e.g., Beacon Health Options, advocates).
Position Details:
  • Full-time, 40 hours per week, 
  • First shift, 
  • Monday through Friday 8:30 am - 5:00 pm. 
  • Albert J. Solnit Children’s Center–North Campus. located at 36 Gardner Street, East Windsor, CT. 
  • Statewide travel is required.
Albert J. Solnit Children’s Center–North Campus:
Is a state-administered Psychiatric Residential Treatment Facility (PRTF) for adolescent boys between the ages of 13-17.  The Solnit Center provides comprehensive care to adolescents with complex psychiatric profiles who cannot be safely assessed or treated in a less restrictive setting.

Solnit Center mission is Caring, Healing and Teaching - Partnering with youth, families and communities to build hope and create equitable opportunities.  We are widely recognized as a center of excellence for family-centered treatment of youth with complex psychiatric profiles.  At the Solnit Center, we treat our youth and each other with dignity and respect.  It is in this relational, cultural and gender-sensitive surrounding that our therapeutic milieu is based. Interdisciplinary teams develop, implement and continually assess individualized treatment plans.

Selection Plan

  • Please visit our 'Applicant Tips on How to Apply' page or view our tutorial. 
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. 
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.  
  • In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.   
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.  
  • Note:  At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position.  These documents may include:  a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.  Applicants must meet the minimum qualifications as indicated to apply for this position.  
  • Should you have questions pertaining to this recruitment, please contact Liz Pinette at 
  • This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. 
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. 
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period.  It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception.  Requests should be made to 
  • For current state employees, salary calculations are not necessarily comparable from branch to branch but it does not impact your state service credit.


In a state facility this class is accountable for directing, developing and implementing an organized program of quality assurance in accordance with national standards and accreditation requirements and/or regional and state quality assurance plans.


  • Designs and/or directs implementation and monitoring of a quality assurance and/or risk management program to comply with some or all of the following requirements as applicable to the practice setting:
    • regional quality assurance plans 
    • JCAHO standards 
    • American Correctional Association standards 
    • other accreditation bodies requirements; 
  • Formulates program goals and objectives;
  • Interprets and administers pertinent laws and regulations; 
  • Evaluates and trains facility staff; 
  • Maintains contact with individuals within and outside of facility who might impact on program activities; 
  • Prepares reports and correspondence; 
  • Develops procedures to implement quality assurance programs;
  • Assists in development of regional Quality Assurance plan; 
  • Conducts on-going reviews of facility programs;
  • Identifies problem areas in facility programs, recommends solutions and monitors corrective action; 
  • Provides consultation services to administrative and other professional staff regarding quality assurance programs; 
  • Chairs and/or participates on various committees and task forces;
  • Evaluates, revises and drafts relevant policy; 
  • Directs survey participation activities and maintains continuous compliance with regulatory bodies; 
  • Develops data management and data presentation strategies;
  • Leads the recruitment and hiring of staff, including outreach, interview and selection;
  • Performs related duties as required.


  • Considerable knowledge of
    • relevant state and federal laws, statutes and regulations;
    • applicable survey standards and practices; 
    • principles of modern psychiatric hospital or juvenile justice facility administration;
    • classification and treatment of mental illness; 
    • research methods and statistical analysis; 
  • Knowledge of
    • and ability to apply management principles and practices;
    • principles and practices of community psychiatry and/or community corrections; 
  • Considerable
    • interpersonal skills; 
    • oral and written communication skills;
  • Computer skills.


Eight (8) years of professional experience in a behavioral health facility, system or research environment.


One (1) year of the General Experience must have been in a professional capacity in a behavioral health quality assurance program.


  • College training in the field of nursing, psychology, social work or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree in the above areas may be substituted for one (1) additional year of the General Experience.


  • Joint Commission accreditation and CMS certification.
  • Experience with Quality Assurance/Performance Improvement initiatives.
  • Experience analyzing and reporting data to inform improvement strategies.
  • Experience with Behavioral Health facility Risk Management.
  • Experience with Quality Management Techniques (e.g. Lean, Six Sigma).
  • Clinical practice experience in a psychiatric hospital or behavioral health setting.
  • Experience supervising professional staff in a Quality Assurance and/or Risk Management program.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.


As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.