Recruitment #180409-7603FD-001
Location |
Hartford, CT
|
---|---|
Date Opened | 4/11/2018 4:00:00 PM |
Salary | $67,347 - $86,230/year |
Job Type | Open to the Public |
Close Date | 4/26/2018 11:59:00 PM |
The mission of the Department of Revenue Services (DRS) is to instill public confidence in the integrity and fairness of tax collection; achieve the highest level of voluntary taxpayer compliance; continuously improve agency performance; contribute to the fiscal and economic well-being of the state; and provide a positive and professional workplace.
The Department of Revenue Services has a current job opportunity for an Information Technology Analyst 1. This position will provide required support for all Department of Revenue Services (DRS) Servers and Storage Area Network Devices (SAN). The Servers run the DRS applications that process all State of Connecticut tax data as well as support the databases and data storage systems required to store all of the data processed.
This is a full-time, first shift position located at 450 Columbus Blvd., in Hartford, CT.
Applicants must upload a resume with their applications. (Note: In order to upload documents you must ensure that your internet browser's 'pop-up' blocker is off. Failure to do so may prevent you from being able to upload documentation and submit your application.) Questions about these required documents should be directed to the hiring agency's human resources office: Benjamin Alejandro, Benjamin.alejandro@po.state.ct.us, (860)297-5641.
Candidates selected for further consideration, will be required to provide last two (2) service ratings for state employees and three (3) professional letters of reference for non-state employees.
This position is competitive. Open to the public.
Selected candidates must successfully pass both State and Federal tax compliance check, a comprehensive criminal background check and supervisory reference checks.
Service/Help Support: Responds to calls, email and personnel requests for technical support; tracks status of all problems and monitors open problems; resolves simple to moderate problems by providing support on hardware and software products; resolves simple to moderate technical calls from customers; acts as liaison between other technical staff, users and vendors regarding Help Desk and service requests; monitors personal computer (PC) performance; performs related duties as required.
Desktop Services: Diagnoses and resolves PC and simple software problems using a variety of diagnostic tools; uses diagnostic tools to identify hardware and/or software problems and initiates repair; rebuilds PCs and reconfigures user specific settings; installs new software releases of simple to moderate complexity; coordinates installation of and installs, modifies and maintains network components and PC hardware and/or software; assists in implementation of network and/or system hardware and software upgrades and/or enhancements; configures and installs terminal emulation software for host connection; performs related duties as required.
Network Services: Provides first level support for network connectivity, or related network issues for user community; assists with diagnoses and resolution of simple network problems; assists with the configuration of network components; resets and reinitializes devices when appropriate; assist in executing specific disaster recovery plans; provides user support and on the spot training to users; performs related duties as required.
Software Development: Prepares computer programs for solution of business problems from narrative statements, program specifications and other data as source materials; customizes software applications to meet user requirements; assists systems and application developers in analysis, design and development of information systems; prepares test data; performs system tests; debugs/corrects errors; diagnoses problems with operating systems specific to incompatibility with other applications; acts as liaison between other technical staff, users and vendors regarding basic application design and modification including database management systems; maintains and enhances existing programs; installs system upgrades and patches in support of application software; documents system changes and problem resolutions; participates in project planning sessions with team members to analyze requirements; uses programmer productivity tools; performs related duties as required.
Production Control: Performs technical functions in areas of documentation control, production control, systems software and production scheduling; responsible for effective utilization of production control software; prepares production schedule for computer processing; analyzes and resolves production control problems related to area of involvement; performs related duties as required.
Preferred experience/skills include:
Ability to build, repair and maintain Intel based servers
Install, configure, maintain and repair the following operating systems: Windows Server 2008, 2012 & 2016 (Physical and Virtual) Virtual Environments Windows HyperV VMware vSphere Storage Area Networks (SAN) EMC VNX platform
Understand the function of and concepts of the following core Directory Services objects; OUs & GPOs DNS & DHCP SMTP Group Policy Other technologies SCOM, Veeam Backup and restore servers and data
Ability to configure and use Microsoft server management tools SCCM, VMM and HyperV Manager
Understand the concepts of systems management and monitoring systems on an enterprise level
Understand core networking concepts, IP Numbers, VLANs and ACLs Ability to troubleshoot Server software and related issues
Ability to troubleshoot Server hardware and related issues
Understand the concepts of Patching servers at the software and firmware level
Excellent verbal and written communication skills
Ability to work independently
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.