IT Operations Support Specialist

Applicants must meet the Minimum Qualifications as listed on the job opening and must specify their qualifications on their application. Please note revisions cannot be made once you submit your application for this posting to the JobAps system.

The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

Incumbent in this position may be expected to travel.

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.

At any point later in the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: performance reviews, attendance, supervisor references, college transcripts, etc., at the discretion of the hiring agency.

Due to the large volume of applications received, we are unable to provide confirmation of receipt or status updates during the recruitment process. Please note that not all applicants will be contacted for interview and are encouraged to apply for future postings.

Applications to this recruitment may be used for future vacancies.

If you require an accommodation to participate fully and fairly under the provisions of the Americans with Disabilities Act (ADA), please contact Renee LaBarge, DDS EEO Director at 860-418-6022 or Renee.LaBarge@ct.gov.

Should you have any questions pertaining to this recruitment, please contact Kelly Paul at Kelly.Paul@ct.gov.

In a state agency Information Technology (IT) environment, this class is accountable for independently performing a full range of information technology tasks and project coordination work involving infrastructure systems support, security and application development in an IT environment.

• Provides primary technological support of moderate complexity to the DDS Central Office (Hartford).
• Coordinates daily operations work in the region.
• Coordinates special operations projects in the region and for the agency statewide.
• Serves as the primary point of contact in the region for all technical matters.
• Liaisons with the Central Office Directors and the offices of the Commissioner, Deputy Commissioner, and Council on Developmental Disabilities to identify technology needs and formulate solutions.
• Coordinates work of technology vendors.
• Works with Central Office technical staff to identify, clarify and resolve issues with software applications. Troubleshoots hardware and network (level 2 and 3) issues.
• Determines specifications of future desktop and laptop hardware requirements.
• Serves as lead or backup tech for Endpoint/Device Encryption (McAfee, BitLocker), Print Server, RightFax, and Cisco VPN.
• Coordinates with Lenovo on repairs and other matters.
• Provides Tech Support to DDS Video Production Studio.
• Administers desktop computer that interfaces with State Police Criminal Records.
• Maintains technology assets in Newington Data Center.
• Additional information can be found here.
• Performs related duties as required.

Considerable knowledge of IT equipment and diagnostic tools; considerable knowledge of principles and techniques of systems analysis, design, development and programming; considerable knowledge of principles of information systems; considerable knowledge of principles and theories of business and planning functions; considerable knowledge of programming languages; considerable knowledge of capabilities of computer technology; knowledge of methods and procedures used to conduct detailed analysis and design of computer systems; knowledge of principles and techniques of software generation and programming; knowledge of practices and issues of systems’ security and disaster recovery; knowledge of computer operating systems; knowledge of project management principles and techniques; knowledge of principles and techniques of business information systems re-engineering; considerable technical problem solving skills; considerable logic and analytical skills; considerable oral and written communication skills; considerable problem solving skills; interpersonal skills; project coordination skills; considerable ability to analyze, troubleshoot and resolve data communications problems; considerable ability to write, test and debug computer programs; considerable ability to use programming development tools; considerable ability to prepare manuals, reports, documentation and other written materials; considerable ability to identify, analyze and resolve complex business and technical problems; ability to analyze and debug complex software programs.

Six (6) years of experience in information technology (IT) operations, programming, systems/software development or another IT related support area.

One (1) year of the General Experience must have been performing professional information technology work in such areas as: installation and support of microcomputer hardware, software and operating systems; analysis, design and development of information systems; network hardware and software installation and support; network hardware and/or software problem diagnosis and resolution; performing any closely related professional IT function. NOTE: For state employees this is interpreted at the level of Information Technology Analyst 1.

1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.

2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.

1. Prior experience helping end users with custom web applications
2. Prior experience or skills with the following technologies:

• Track-It
• Dameware
• Microsoft Teams (including remoting with Teams)
• System Center Configuration Manager (SCCM) (especially 1606)
• Extreme Networking (Management, NAC, and/or Wireless)

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.