Consumer Protection Division Director

The mission of the State of Connecticut, Department of Consumer Protection (DCP) is to ensure a fair and equitable marketplace as well as safe products and services for consumers in the industries that it regulates.

DCP's Operations Division is charged with protecting the health and safety of Connecticut citizens by overseeing the complaint center, which is how DCP first learns of many problems in the marketplace. In addition, the Operations Division provides internal support to enable other Divisions within DCP to more successfully accomplish their missions. The Operations Division, for example, is responsible for information technology, providing training and other support related to the Agency’s eLicense system, leading Lean events and assisting in the implementation of recommendations from such events, addressing building issues, including the purchasing of equipment and reconfiguration of space in anticipation of Agency growth.

The Department is currently accepting applications for a Division Director responsible for managing and overseeing all activities associated with the complaint center, information technology, managing the internal operations at DCP, serving as the DCP liaison on building related issues, overseeing process improvement initiatives and taking on additional tasks within DCP that impact multiple Divisions, including development of an auditing protocol.

This position is based at 450 Columbus Blvd. in Hartford, CT.

All State employees shall follow the guidelines as listed in Executive Orders  13F (3a) and 13G (3a) .

Application Information:

• The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
• Please ensure that your application is complete before submitting it. Applicants will be unable to make revisions once their application is submitted into the JobAps system. Applicants who submit and subsequently withdraw their application will not be able to resubmit for the same posting.
• In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.

Throughout the Recruitment Process:

• Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position.
• This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
• Interviews will be limited to candidates whose experience and training most clearly meet the requirements of the position.

Please Note:

• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
• Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.

For questions regarding this recruitment, please contact Jennifer Neumann at jennifer.neumann@ct.gov and reference the recruitment number.

In the Department of Consumer Protection this class is accountable for planning, organizing and directing the programs of a division.

Directs staff and operations of a division; coordinates, plans and manages division activities; formulates goals and objectives; develops or assists in development of related policy; interprets and administers pertinent laws; evaluates staff; prepares division budget; establishes and maintains contacts with individuals both within and outside of division who might impact on program activities; prepares proposed legislation and regulations; establishes and administers uniform statutory and regulatory enforcement policies and procedures; directs development and dissemination of information for media; develops and implements inservice training programs; directs preparation of cases for hearings and court; prepares correspondence and reports; may coordinate administration of examinations; performs related duties as required.

Considerable knowledge of and ability to apply management principles and techniques; considerable knowledge of laws, regulations, policies and procedures pertaining to relevant division; considerable knowledge of investigation, inspection and hearing procedures; considerable interpersonal skills; considerable oral and written communication skills.

Ten (10) years of experience in consumer protection laws and regulations or gaming laws and regulations performing duties in regulation monitoring, policy enforcement, issuance of licenses, inspection, auditing or investigation.

Two (2) years of the General Experience must have been in a supervisory capacity.

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
   
2. A Master's degree in a closely related field may be substituted for one (1) additional year of the General Experience.

• Experience managing a customer or consumer complaint center.
• Experience utilizing and training others on the State of Connecticut's eLicense system.
• Experience providing organization-wide information technology support services.
• Supervisory experience leading a team of 10 or more employees.
• Experience identifying, leading, and implementing process improvement initiatives.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.