STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Processing Technician

Office/On-site

Recruitment #230608-6435CL-001

Introduction

Are you looking to advance your career while being able to make a difference in your community? If so the State of Connecticut, Department of Public Health (DPH) has an exciting opportunity for you!

THE POSITION

The State of Connecticut, Department of Public Health (DPH) is seeking three (3) Processing Technicians to work with our Health Statistics and Surveillance Section (HSS), Office of Vital Records (OVR)! All positions will be located centrally at our offices at 410 Capitol Avenue in Hartford. The positions are full-time, first shift, forty (40) hours per week with a typical work schedule of Monday through Friday.

Please note: These are not tele-work approved positions. There may be opportunities for an alternate work schedule in accordance with policies.

AS A PROCESSING TECHNICIAN, YOU WILL:

  • Have an integral role serving the public through the issuance of certified copies of birth, death, fetal death, and marriage certificates to eligible individuals. 
  • Evaluate confidential vital event information and requests for copies of certified vital records for compliance with state statutes, regulations, and procedural guidelines.
  • Access multiple storage mediums, including paper, microfilm, Laserfiche, and electronic registry systems in the course of their duties.

WHAT'S IN IT FOR YOU
  • To work for a Forbes top company: ‘Forbes’ State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule.
  • We offer a competitive benefits plan that includes healthcare coverage, a retirement plan as well as paid time off, including 13 paid holidays per calendar year.
  • We encourage a strong work/life balance for all state employees. We offer opportunities for professional and personal growth.
  • We have limitless areas for you to perform relevant and significant work.
MORE ABOUT US

The Mission of DPH is to protect and improve the health and safety of the people of Connecticut by assuring:

  • The conditions in which people can be healthy;
  • Preventing disease, injury, and disability; and
  • Promoting the equal enjoyment of the highest attainable standard of health, which is a human right and a priority of the state.

DPH accomplishes this through the implementation of its Strategic Plan which outlines the actions that DPH is taking to accomplish its Mission.

Selection Plan

FOR ASSISTANCE IN APPLYING:
Please visit our 'Applicant Tips on How to Apply' page.

Please Note: In order to receive educational credits toward qualification for this job posting, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting.

To Apply:
  • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • You must specify your qualifications on your application. You will be unable to make revisions once you submit your application for this posting to the JobAps system.
  • In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
  • This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.
Important Next Step Information for After You Apply:
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at www.ct.gov/ethics.
Connect With Us:
  • Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process.
  • Updates will be available through your JobAps portal account. If you have any questions pertaining to this recruitment please contact Joe Fried via email at Joseph.Fried@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for independently performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.

EXAMPLES OF DUTIES

  • Performs the most complex duties related to an agency’s clerical processing functions;
  • Examines incoming materials for accuracy, completeness and conformance to state statutes and regulations;
  • Makes corrections and/or additions;
  • Devises follow up procedures to efficiently and effectively carry out activities;
  • Initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives;
  • Interprets and applies state statutes and regulations relating to the particular processing service;
  • Makes decisions as to case status, transaction permissibility or admissibility;
  • Responds to internal and external inquiries for information and assistance;
  • Sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs;
  • Maintains calendars of due dates and initiates recurring work or special clerical projects accordingly;
  • Maintains records and logs;
  • Prepares status or statistical reports related to processing function;
  • Assists in maintaining general files in support of processing function;
  • Initiates correspondence in carrying out duties;
  • Types correspondence, forms, file documentation, etc. in support of processing function;
  • May process fees and maintain financial records;
  • May lead lower level clerical employees assisting in carrying out processing responsibilities;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Knowledge of office systems and procedures;
  • Skills
    • interpersonal skills;
    • oral and written communication skills;
  • Ability to
    • compose effective correspondence and forms;
    • read, comprehend and apply laws, regulations, and procedural guidelines;
    • organize and coordinate workflow;
    • articulate ideas and information effectively;
    • perform research assignments;
    • devise and maintain record keeping and filing systems;
    • examine documents for accuracy and completeness;
    • operate office equipment including computers, tablets, and other electronic equipment;
    • operate office suite software.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Three (3) years of clerical work experience.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have involved a full range of clerical duties as an Office Assistant, Interpreter Clerk or its equivalent.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

PREFERRED QUALIFICATIONS

  • Experience following protocols for handling and processing requests for confidential and vital event records (Birth, Death, Fetal Death and Marriage) or medical information (PII,PHI) in accordance with federal and state statutes, regulations and procedural guidelines.
  • Experience with a broad array of record management systems, both paper-based and electronic, including assessment and management of complex database and document workflows.
  • Experience in exercising discretion in choosing appropriate follow through procedures within defined guidelines including assembling and reviewing incoming materials for validity, completeness and conformance to state statute, established guidelines and agency policy and procedure.
  • Experience with storing, digitizing, indexing and rehousing records on multiple storage mediums, including paper, microfilm, Laserfiche and electronic registry systems.
  • Experience in examination of documents or files, identifying and resolving data discrepancies; evaluating various workflows and recommending revisions if indicated.
  • Experience using communication skills, both oral and written, including the ability to provide instruction verbally and written documentation of procedures.
  • Experience or training communicating with both internal and external customers.
  • Experience providing customer service via in person and telephone.
  • Experience training, leading, and providing direction to lower-level staff.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.