Motor Vehicle Operator License Agent

The State of Connecticut Department of Motor Vehicles (DMV) is seeking to hire qualified Motor Vehicle Operator License Agents for current and anticipated vacancies throughout the State. 

WHAT WE CAN OFFER YOU

• A competitive starting salary
• NEW: A Platinum Healthcare Plan, the nation’s best for state employees and dependents, according to a report by Georgetown’s Center on Health Insurance Reform an article by Ellen Andrews, Ph.D., along with comprehensive benefit offerings
• Generous paid time off, including 13 holidays
• Retirement plan options
• A culture that encourages work-life balance
• Working for a Forbes top company: State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule
• State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service.  Click here for more information.

THE ROLE

Motor Vehicle Operator License Agents can expect to be working in a fast-paced customer service oriented environment at a motor vehicle branch office with a high volume of face-to-face customer contact. The successful incumbent will independently conduct pre-road test vehicle inspections, conduct road test evaluations, administer knowledge tests, and review documents. 

• At the time of appointment incumbents must also possess, and during the course of employment maintain, a motor vehicle driving record satisfactory to the Commissioner of Motor Vehicles.
• Incumbents in this class may be required by the appointing authority to possess and retain appropriate current licenses, permits and/or certifications.
• Incumbents in this class must be in good health and must have and retain sufficient physical strength, stamina, agility, visual and auditory acuity to effectively perform the duties of the class.
• Incumbents must maintain physical ability to stand for prolonged periods of time.
• Considerable physical exertion may be required.
• Incumbents in this class may be exposed to some degree of injury from conducting road tests and moderately disagreeable conditions encountered working outdoors.

ABOUT US

At the State of Connecticut, Department of Motor Vehicles (DMV), we are dedicated to protecting the health and safety of the motoring public through education, outreach and enforcement in the areas of vehicle weight and safety inspections, heavy duty diesel emission testing, traffic enforcement and investigations of any motor vehicle related complaints.

                                                                                  Watch the video below to see what it's like to be a State of Connecticut employee!

TO APPLY

• In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
• The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
• Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
• Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
• All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.

FOR ASSISTANCE IN APPLYING

• Please visit our "Applicant Tips on How to Apply" page.

IMPORTANT INFORMATION AFTER YOU APPLY

• This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
• Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
• Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
• Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

In the Department of Motor Vehicles, Branch Operations this class is accountable for independently performing a full range of tasks in the administration of motor vehicle operator licenses and licensing and regulation of commercial and secondary driving school functions.

Three (3) years of experience in the field of education, training or other academic instruction, law enforcement or business providing instruction, handling customer complaints and resolving customer relations problems.

• College training in the field of education, law enforcement, communications or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.
• Graduation from an accredited vocational technical school specializing in automotive mechanical repairs may be substituted for one (1) year of the General Experience.

• Experience with vehicle safety techniques and regulations
• Experience with mechanical functions of a Motor Vehicle
• Experience dealing with the general public in a face-to-face setting
• Experience de-escalating customer issues
• Experience with motor vehicle laws, regulations, policies, and procedures.
• Experience reviewing documents base on motor vehicle polices and procedures
• Experience communicating verbally and in writing with internal and external stakeholders
• Experience using motor vehicle policies or regulations to make work decisions

• Incumbents in this class must be in good health and must have and retain sufficient physical strength, stamina, agility, visual and auditory acuity to effectively perform the duties of the class. 
• Incumbents must maintain physical ability to stand for prolonged periods of time. 
• Considerable physical exertion may be required. 

Incumbents in this class may be exposed to some degree of injury from conducting road tests and moderately disagreeable conditions encountered working outdoors.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.