STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Transportation Planner 2

Customer Experience Unit Senior Transportation Planner

Recruitment #240103-8876FE-001

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Introduction


The State of Connecticut, Department of Transportation (DOT) is recruiting for a Transportation Planner 2 (Customer Experience Unit Senior Transportation Planner), to join our Bureau of Public Transportation, Customer Experience (CX) Unit, located at our headquarters in Newington, CT.

WHAT WE CAN OFFER YOU:

  • NEW: A Platinum Healthcare Plan, the nation’s best for state employees and dependents, according to a report by Georgetown’s Center on Health Insurance Reform an article by Ellen Andrews, Ph.D., along with comprehensive benefit offerings
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  • Extensive pension plan and supplemental retirement offerings
  • Paid time off - including 13 paid holidays per calendar year
  • Professional growth and paid professional development opportunities
  • A culture that encourages work/life balance
  • The State of Connecticut Ranked One of the Best Employers of 2023 by 'Forbes'. This national recognition comes from offering job growth, competitive benefits, and flexible scheduling for our employees!
  • State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here for more information.

Working for the DOT can provide you with:

  • A competitive starting salary
  • Tuition reimbursement
  • Alternate work schedule options
  • Hybrid work environment opportunities (combination of on-site and remote work)
  • On-site low-cost fitness center, on-site cafeteria, and Electric Vehicle (EV) charging
  • Ample free parking with easy access from major highways or by public transportation
  • Work for Connecticut Society of Civil Engineers (CSCE’s) Employer of the Year!

    POSITION HIGHLIGHTS:

    *This position is eligible to apply for telework after successful completion of the working test period, and thereafter, in accordance with the Telework Policy. The Policy can be found here. Employees in their initial working test period must work on site in the office.

    YOUR ROLE:

    The Transportation Planner 2 role will focus on the public transportation customer experience and technology programs for rail, bus, and ferries.  As part of the Customer Experience (CX) Unit, this position will help better link customer insights and feedback with public transportation services and solutions, from improving fare systems and facilities to communications and mobile app technologies, to promote positive customer experiences.  The selected candidate will work with CTDOT’s service providers and internal staff to solicit customer feedback, assist in creating a statewide vision for public transportation, and support customer experience outreach programs.

    ABOUT US:

    As one of Connecticut’s largest State agencies, DOT employs approximately 3,300 individuals statewide in five distinct bureaus. It is our mission to provide a safe, accessible, and efficient multimodal transportation network that improves the quality of life and promotes economic vitality for the State and the region. We have a significant transportation infrastructure system that is essential to maintaining mobility for Connecticut residents and businesses and supporting economic and community development while preserving the State’s resources. DOT is committed to cultivating a diverse staff that is representative of the communities we serve. Applications from individuals having diverse backgrounds and life experiences are strongly encouraged.


    Visit our website to learn more about the Connecticut DOT!

    Learn more about what it's like to be an employee at the State of Connecticut:

     

    Selection Plan

    • To Apply:

      • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
      • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
      • In order to receive educational credits toward qualification for this job posting, the institution must be accredited.  If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the individual listed on this job posting. 
      • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
      • Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
      • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
      • For current state employees, salary calculations are not necessarily comparable from branch to branch but it does not impact your state service credit.  
    FOR ASSISTANCE IN APPLYING:
    • Please read or watch our Applicant Tips on How to Apply! 

    Important Information After You Apply:

    • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
    • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
    • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
    • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
    • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
    • Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at www.ct.gov/ethics.
    Connect With Us:
    Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact     Sharon McIntosh, at Sharon.McIntosh@ct.gov.

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    PURPOSE OF JOB CLASS (NATURE OF WORK)

    In the Department of Transportation and the Connecticut Airport Authority this class is accountable for acting as a working lead and/or for performing the most complex tasks in transportation planning studies, programs and related activities.

    EXAMPLES OF DUTIES

    WORKING LEAD LEVEL: As assigned by a supervisor distributes, prioritizes, oversees and reviews office unit work; provides staff training and assistance; conducts or assists in conducting performance evaluations; acts as liaison with operating units, agencies, consultant staffs and other outside officials regarding unit office policies and standards; prepares correspondence; performs related duties as required.
    ADVANCED LEVEL: Performs complex tasks and assignments in developing, coordinating and reviewing transportation planning programs; recommends, coordinates or participates in transportation demonstration projects; participates in preparation and negotiation of agreements and contracts; oversees and participates in corridor studies; prepares and reviews reports, studies and surveys in compliance with department standards and needs and state and federal laws and regulations; coordinates activities or projects with local, regional, state and federal agencies, consultants and stakeholders as required; reviews consultants’ work; investigates and responds to public inquiries and complaints regarding transportation plans, programs and/or projects; may make presentations at legislative or public hearings; performs related duties as required.

    KNOWLEDGE, SKILL AND ABILITY

    Considerable knowledge of multi-modal transportation planning theory, practices and methodologies; knowledge of environmental considerations involved in transportation planning; interpersonal skills; oral and written communication skills; ability to develop and use computer software including planning models and other programs related to planning process; analytical ability; ability to forecast trends based upon empirical data; ability to comprehend and interpret laws and regulations; some lead ability.

    MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

    Seven (7) years of professional experience in transportation civil engineering or transportation, urban, regional or environmental planning.

    MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

    One (1) year of the General Experience must include individual responsibility for the coordination of complex planning projects in a relevant planning area.
    Note: For State Employees this is interpreted at the level of Transportation Planner 1 or Transportation Engineer 2.

    MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

    1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
    2. A Master's degree in civil engineering, transportation, urban, regional or environmental planning may be substituted for one (1) additional year of the General Experience.

    PREFERRED QUALIFICATIONS

    • Experience with project or program management
    • Experience with bus or rail service planning or operations
    • Experience with transit technologies
    • Experience interacting and communicating with customers
    • Experience developing relationships with external and internal stakeholders

    SPECIAL REQUIREMENTS

    1. Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.
    2. Incumbents in this class may be required to travel.

    Conclusion

    AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

    The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.





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