Information Technology Analyst 1 (Hybrid)

The State of Connecticut Department of Administrative Services, Bureau of Information Technology Solutions (DAS/BITS) is currently hiring for the position of Information Technology Analyst 1 (Applications Developer - Power Platform), in service of multiple agencies.

WHAT WE CAN OFFER YOU

• A competitive starting salary
• NEW: A Platinum Healthcare Plan, the nation’s best for state employees and dependents, according to a report by Georgetown’s Center on Health Insurance Reform an article by Ellen Andrews, Ph.D., along with comprehensive benefit offerings
• Generous paid time off, including 13 holidays
• Retirement plan options
• A culture that encourages work-life balance
• Working for a Forbes top company: State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule

THE ROLE

Your time will be spent servicing all State agencies in the development of application software using Power Platform technologies. This position will also provide ongoing production support of applications built. As part of this position, you will be expected to cross train with other Application Developers in Power Platform technologies to be able to competently work on any application that has been developed. Major new developments will be done with an agile project management approach, while some smaller changes are simply addressed with service tickets. Know that your efforts working in this team will indirectly or directly impact the lives of residents of Connecticut.

The Information Technology Analyst 1 will perform hands on application development and support using:

• Microsoft Power Platform
• Database Technologies including SQL Server
• Tools such as Power Platform Application Canvas and Model-Driven Apps
• Be a part of the team of application developers, testers, and analysts led by an IT Supervisor

Design, develop, and maintain applications with:

• Forms
• Workflows
• Monitoring/logging
• Exception/Error Handling
• Other

Produce tangible deliverables such as:

• Requirements 
• Functional specifications
• Application designs
• Status reports
• Application documentation
• Work on projects using agile or waterfall methodologies in a software development lifecycle
• Communicate with both technical and non-technical staff
• Learn and cross-train with other application developers

ABOUT US

The State of Connecticut is undergoing a strategic optimization of our Information Technology (IT) resources, to deliver enterprise-wide services, in more efficient and innovative ways. We are setting trends, not following them. As part of these efforts, the Department of Administrative Services Bureau of Enterprise Systems and Technology (DAS BEST) is joining forces with the majority of Executive Branch, Agency IT organizations, to form a new, centralized team under the Bureau of Information Technology Solutions (BITS).

TO APPLY

• In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
• The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
• In order to receive educational credits toward qualification for this job posting, the institution must be accredited.  If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting. 
• For current State employees, salary calculations are not necessarily comparable from branch to branch, but it does not impact your State service credit.
• Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
• Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
• All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.

FOR ASSISTANCE IN APPLYING

• Please read or watch our Applicant Tips on How to Apply.

IMPORTANT INFORMATION AFTER YOU APPLY

• This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
• Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
• Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
• Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

In a state agency Information Technology (IT) environment, this class is accountable for performing a range of information technology tasks and application development in an IT environment.

Service/Help Support: 

• Responds to calls, email and personnel requests for technical support; 
• Tracks status of all problems and monitors open problems; 
• Resolves simple to moderate problems by providing support on hardware and software products; 
• Resolves simple to moderate technical calls from customers; 
• Acts as liaison between other technical staff, users and vendors regarding Help Desk and service requests; 
• Monitors personal computer (PC) performance; 
• Performs related duties as required.

Desktop Services: 

• Considerable knowledge of
  • data control functions; 
  • IT equipment and diagnostic tools; 
• Knowledge of
  • principles and techniques of computer programming; 
  • programming languages; 
  • principles of information systems; 
  • principles and concepts of network environments; 
  • computer operating systems; 
  • fundamental principles and theories of business and planning functions; 
  • principles and techniques of systems analysis, design and development; 
  • capabilities of computer equipment and technology; 
• Considerable
  • technical problem solving skills; 
  • logic and analytical skills; 
• Skills
  • interpersonal skills; 
  • oral and written communication skills; 
• Considerable ability to install and maintain microcomputer hardware, software and network components; 
• Ability to
  • prepare and maintain records, logs, reports, documentation, and manuals; 
  • write, test and debug computer programs; 
  • use programming development tools; 
  • identify, analyze and resolve simple business and technical problems.

Five (5) years of experience in information technology (IT) operations support, programming or another IT related support area.

• Experience in Microsoft Power Platform application development.
• Experience in Microsoft Power BI.
• Experience in SharePoint.
• Experience with Microsoft Dataverse or other database technologies.
• Experience in application development including the processes of requirements, design, testing, software coding and migration.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.