STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Motor Vehicle Division Manager

Office/On-site

Recruitment #240126-5804MP-001

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Introduction




The State of Connecticut, Dept. of Motor Vehicles (DMV) is accepting applications for the position of Motor Vehicle Division Manager assigned to the Vehicle Business Regulation Division (VBR) at the DMV in Wethersfield, CT. 

WHAT WE CAN OFFER YOU
  • Competitive starting salary
  • NEW: A Platinum Healthcare Plan, the nation’s best for state employees and dependents, according to a report by Georgetown’s Center on Health Insurance Reform an article by Ellen Andrews, Ph.D., along with comprehensive benefit offerings
  • Extensive pension plan and supplemental retirement offerings
  • Generous aid time off including 13 paid holidays per calendar year
  • Learn more about what sets us apart as an employer with our Employer Value Proposition.
  • Professional growth and development opportunities
  • Ample free parking with easy access from major highways or by public transportation
  • Tuition reimbursement
  • Work for a Forbes top company: State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule
  • State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service.  Click here for more information.
ABOUT US
The Vehicle Business Regulation Division:
  • Provides a wide range of customer services to the public and support services to other DMV operations.
  • Consists of seven (7) operational areas. The operational areas are: Business to Business Unit, Core Customer Operations, Copy Records, Compliance, Records Update, Support Services and Relationship Management Unit, and Specialized Registry Services.
  • Processes paperwork for the Dealer On-Line Registration Program, and is charged with monitoring and assuring the compliance of several functions, and the processing of a number of transactions related to the compliance function.
  • Oversees marine vessel mailed transactions and is the central repository for all boat registration transactions.
  • Is responsible for the documentation of standards relating to the title and registration issuance process. Connecticut is a participant in the National Motor Vehicle Title Information System (NMVTIS), ensuring vehicle compliance safety and customer protection.
  • Operates a NMVTIS help desk.
  • Is responsible for the approval of vanity and special interest plates, the issuance of parking placards for disabled individuals, and for providing customers with copies of DMV documents.
THE ROLE
The Motor Vehicle Division Manager will report to the Division Chief and have oversight of the various tasks within multiple units. The Division Manager will supervise a team of Motor Vehicle Program Coordinators and Motor Vehicle Central Office Supervisors. This role will be responsible for the oversight of registration and title transactions, the CT DMV online registration program, and ensuring the compliance of all aspects of insurance mandated by state and federal laws. This position will also oversee the unit responsible for issuing vanity plates, disability placards, and copies of DMV records. Our ideal candidate will have extensive knowledge of registration and title process, Title 14 & 15 statutes, and stay up to date with legislative changes. 

POSITION HIGHLIGHTS
  • Permanent full-time position working 40 hours per week
  • Monday through Friday schedule
  • First shift, 7:30 am to 4:00 pm
  • Our office is located at 60 State Street in Wethersfield, CT
  • This position is primarily on site/in office but may have the option to telework in accordance with the Telework Policy, which can be found here.
Please watch the video below to see what it's like to be a State of CT employee! 

Selection Plan

For current state employees, salary calculations are not necessarily comparable from branch to branch but it does not impact your state service credit.

To Apply:


  • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
  • Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
  • In order to receive educational credits toward qualification for this job posting, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting.

  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.

FOR ASSISTANCE IN APPLYING:

  • Please read or watch our Applicant Tips on How to Apply!

Important Information After You Apply:

  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

Connect With Us:

  • Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Jasmyn.Raymond@ct.gov. 

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Motor Vehicles this class is accountable for assisting a Motor Vehicle Division Chief or other administrative official in the direction of the programs and operations of a division or for independently administering a small division reporting to an executive official.

EXAMPLES OF DUTIES

  • Administers or directs programs and operations of an assigned division or unit; 
  • Develops, implements and evaluates division policies, goals and objectives; 
  • Designs and develops division programs and activities;
  • Implements new procedures, procedural revisions and regulations;
  • Interprets and administers pertinent departmental laws; 
  • Oversees and evaluates staff;
  • Prepares or assists in preparation of division budget;
  • Maintains contacts with individuals within and outside of division who might impact on policy or program activities;
  • Reviews reports of activities, inspections, investigations and complaints and recommends further actions;
  • Assists in resolution of problems and recommends corrective actions;
  • Leads the recruitment and hiring of staff, including outreach, interview and selection;
  • May represent Commissioner on sensitive division related activities including testimony at legislative hearings; 
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • and ability to apply management principles and practices;
    • relevant state and federal laws, statutes and regulations; 
    • relevant agency policies and procedures;
  • Considerable
    • interpersonal skills; 
    • oral and written communication skills.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Nine (9) years of experience in business or public administration, personnel, production or quality assurance management.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been in a supervisory capacity.

NOTE: Supervisory capacity is defined as scheduling, assigning, overseeing work, establishing performance standards for employees and taking corrective measures to implement those standards.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree in business administration, public administration or a closely related field may be substituted for one (1) additional year of the General Experience.
  • For state employees two (2) years of experience at the level of a Motor Vehicle Branch Operations Supervisor 2 may be substituted for the General and Special Experience.

PREFERRED QUALIFICATIONS

  • Experience working at the level of a Motor Vehicle Program Coordinator or higher.
  • Experience leading and supervising unionized staff.
  • Experiencing managing 25 or more people in a department of a matrix environment.
  • Experience providing customer service to internal and external stakeholders, providing feedback and resolutions.
  • Experience tracking productivity and analyzing trends.
  • Experience managing and maintaining priorities in a deadline-driven work environment.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.





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