STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Telecommunications Operator

Office/On-site

Recruitment #240430-8711CL-001

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Introduction

Do you want to make a difference while participating in a dynamic and reciprocal health care environment in the public sector? If so, we have an excellent opportunity for you to join our hospital’s team! 

THE POSITION
The State of Connecticut, Department of Mental Health and Addiction Services (DMHAS) has one (1) opening and one (1) anticipated opening for a Telecommunications Operator to join their team. 

HIGHLIGHTS
  • FACILITY: Southwest Connecticut Mental Health System (SWCMHS)
  • LOCATION: Greater Bridgeport Community Mental Health Center (GBCMHC)
  • UNIT: Communications 
  • ADDRESS: 1635 Central Avenue, Bridgeport, CT 
  • SCHEDULE: Full-Time, 40 Hours per Week, Monday through Friday with alternating weekends
    • PCN 117352: 1st Shift (anticipated), 7:00am - 3:00pm
    • PCN 126112: 2nd Shift, 3:00pm - 11:00pm

WHY THE STATE OF CONNECTICUT

  • Join an Award-Winning Team: Be part of the prestigious Forbes-ranked State of Connecticut, recognized as one of the Best Employers of 2023. Experience national acclaim for providing unparalleled job growth, competitive benefits, and flexible schedules.
  • Platinum Healthcare Excellence: Enjoy the nation's top-rated healthcare plan for state employees and their dependents. Our Platinum Healthcare Plan, ranked the best by Georgetown’s Center on Health Insurance Reform and endorsed by Ellen Andrews, Ph.D., ensures comprehensive coverage and well-being for you and your family.
  • Secure Your Future: Benefit from our robust pension plan and explore supplemental retirement offerings, ensuring a secure and comfortable future for you and your loved ones.
  • Invest in Your Education and Future: As a Public Service Loan Forgiveness employer, the State of Connecticut supports your educational journey. You may qualify for student loan forgiveness after just 10 years of dedicated service. Learn more here.
  • Time for What Matters: Embrace a healthy work-life balance with generous paid time off, including 13 paid holidays per calendar year. Prioritize your well-being and make the most of your personal time. 
  • Unlock Your Potential: Grow professionally with a range of development opportunities. The State of Connecticut is committed to nurturing your skills and helping you reach new heights in your career.
  • Cultivate Balance: We believe in a healthy work/life balance for all our employees. Join us in fostering an environment where your professional and personal lives harmonize, allowing you to thrive in both.
DISCOVER THE OPPORTUNITY TO
  • Be a member of a vibrant communications team who provides high quality services to our population;
  • Build relationship with other personnel and get the job done effectively; 
  • Utilize your skills and knowledge to enhance department functions; and 
  • Learn and monitor various telecommunication systems. 
ABOUT US 
DMHAS is a health care agency whose mission is to promote the overall health and wellness of persons with behavioral health needs through an integrated network of holistic, comprehensive, effective, and efficient services and supports that foster dignity, respect, and self-sufficiency in those we serve. 

SWCMHS strives to provide high quality, compassionate and culturally competent mental health and substance abuse services to adults with behavioral health disorders who are indigent. With three locations throughout Fairfield County, SWCMHS, promotes and administers comprehensive recovery oriented services in the areas of mental health treatment and substance abuse prevention and treatment. These services include inpatient treatment programs and outpatient clinical services, as well as a wide range of additional supportive treatment services. 

Selection Plan

FOR ASSISTANCE IN APPLYING: 

Please read or watch our Applicant Tips on How to Apply!


Please Note: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.

TO APPLY
  • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. 
  • In order to receive educational credits toward qualification for this job posting, the institution must be accredited.  If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting.
  • You must specify your qualifications on your application. You will be unable to make revisions once you submit your application for this posting to the JobAps system.
  • In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
  • This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.
AFTER YOU APPLY 
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process. 
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • NOTE: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position. Read through this helpful link to prepare for your interview.
  • Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at www.ct.gov/ethics.
    CONNECT WITH US 
    • Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process.
    • Updates will be available through your JobAps portal account. If you have any questions pertaining to this recruitment, please contact Jensine Tran at jensine.tran@ct.gov. 

    PURPOSE OF JOB CLASS (NATURE OF WORK)

    In a state agency, institution or facility communications unit or security office this class is accountable for transmitting and receiving radio and/or telephone communications.

    EXAMPLES OF DUTIES

    • Receives, transmits and relays police, fire, medical and other emergency information to and from security officers, firemen, paramedics, maintenance crews, vehicles and aircraft and other emergency personnel;
    • Operates communication equipment which may include radio, telephone and related communications equipment;
    • Responds to complaints and refers to appropriate field personnel;
    • Receives information on matters which may include traffic accidents and injuries on state property and police, fire and medical emergencies;
    • Monitors alarm systems at state institutions or facilities;
    • Records time and nature of communications received and maintains files for purpose of ready identification;
    • Advises supervisor on all unusual or emergency incidents;
    • May also operate main switchboard at a state institution or facility ;
    • May monitor other state and local police, fire and medical radio frequencies;
    • May monitor citizen band radio emergency channels;
    • May monitor closed circuit television camera located at points within the state complexes;
    • May operate radio transmitter for paramedical electrocardiogram (EKG) analysis;
    • May operate a computer;
    • May perform varied clerical, typing and statistical work;
    • Performs related duties as required.
    University of Connecticut Health Center, Call Center:

    • Responds to telephone inquiries, determines caller's need, and communicates need to appropriate individual, medical staff or provider;
    • Obtains patient information and verifies accuracy of system data;
    • Documents telephone inquires, complaints, conversations and action taken;
    • Schedules appointments and sends out appointment letters;
    • Calls patients for scheduled appointments and instructs patient in any necessary preparations;
    • Responds to correspondence and handle request as needed;
    • Maintains records.

    KNOWLEDGE, SKILL AND ABILITY

    • Skills
      • interpersonal skills;
      • oral and written communication skills;
    • Ability to
      • speak proper English and to enunciate clearly;
      • operate office and communications equipment;
      • follow written and oral instructions;
      • think and act quickly in emergency situations with judgment and discretion;
      • maintain records.

    MINIMUM QUALIFICATIONS

    Any experience and training which would be expected to provide the knowledge, skill and abilities outlined above.

    PREFERRED QUALIFICATIONS

    • Experience working in a Customer Service Position supporting both internal and external customers
    • Experience relaying confidential information from client medical records
    • Experience as a telecommunication dispatcher
    • Experience working with persons impacted by mental illness and/or substance abuse
    • Experience working in public safety or security-related fields

    SPECIAL REQUIREMENTS

    • Incumbents in this class may be required to work a schedule that includes weekends, evenings and holidays.
    • Incumbents in this class may be required to receive certification as a Telecommunicator within one (1) year of appointment.

    PHYSICAL REQUIREMENTS

    A physical examination may be required by the appointing authority. Applicants must possess normal hearing.

    WORKING CONDITIONS

    Incumbents of this class may be required to work in tiring positions for long periods of time.

    Conclusion

    AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

    The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

    ACKNOWLEDGEMENT

    As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.




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