STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Information Technology Technician (40 Hour)

Hybrid

Recruitment #240625-7602FR-001

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Introduction



The State of Connecticut, Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS), is currently accepting applications for the position of Information Technology Technician in support of the Department of Children and Families (DCF) in our Central Office located at 505 Hudson Street, Hartford, CT.

WE CAN OFFER YOU
THE ROLE
We are seeking highly motivated Information Technology Technicians to provide primary support for our CT KIND and LINK applications. Responsibilities include: 
  • Responding to staff inquiries regarding database issues.
  • Troubleshooting data entry problems and identifying the nature of problems (data entry issue or program bugs).
  • Testing changes made by information technology staff to database applications.
  •  Ensuring smooth operation and integration as we transition to CT-KIND.
  • This role requires proficiency with computer operating systems and applications including Five9, Office 365, Windows 10, Microsoft Teams, Footprints, Word, and Excel.
POSITION HIGHLIGHTS
  • The incumbent(s) will be required to travel and support projects in regional offices as needed.  
  • These positions operate on a hybrid basis, with approximately 80% of work conducted remotely and 20% in-office.
  • Monday through Friday schedule.
  • Full-time, 40 hours per week.
    ABOUT US
    The State of Connecticut is undergoing a strategic optimization of our Information Technology (IT) resources, to deliver enterprise-wide services, in more efficient and innovative ways. We are setting trends, not following them. As part of these efforts, the Department of Administrative Services Bureau of Enterprise Systems and Technology (DAS BEST) is joining forces with the majority of Executive Branch, Agency IT organizations, to form a new, centralized team under the Bureau of Information Technology Solutions (BITS).

    Watch the video below to see what it's like to be a State of Connecticut employee!

                                                                         
    		  

    Selection Plan

    • For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
    • These positions will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Applications to this recruitment will be used to meet collective bargaining requirements. Once any collective bargaining requirements have been met, all other applicants may be considered.
    To Apply:
    • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
    • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
    • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
    • Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
    • In order to receive educational credits toward qualification for this job posting, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the Talent Acquisition Professional listed on this job posting.
    • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
    FOR ASSISTANCE IN APPLYING:
    • Please read or watch our Applicant Tips on How to Apply.
    Important Information After You Apply:
    • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
    • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
    • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
    • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
    • Read through this helpful link to prepare for your interview.
    • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
    Connect With Us:
    • Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Anamaria Giangarra at Anamaria.giangarra@ct.gov.

    PURPOSE OF JOB CLASS (NATURE OF WORK)

    In a state agency this class is accountable for performing a full range of basic technical work involving infrastructure systems support in an Information Technology (IT) environment.

    EXAMPLES OF DUTIES

    Service/Help Desk: 

    • Provides a variety of user support services; 
    • Provides help desk and/or problem determination services to users by responding to calls, email and personnel requests for technical support; 
    • Assists users by determining and/or troubleshooting problems with network, hardware and software; 
    • Escalates more complex problems to higher level information systems staff; 
    • Uses hardware and/or software aids and diagnostic tools to troubleshoot network; 
    • Installs and configures local and network printers, scanners and other peripherals; 
    • Assists users with problems in utilizing software applications specifically regarding word processing, spreadsheets and other office productivity software; 
    • Acts as liaison between users, information systems support staff and vendors; 
    • Provides user support training; 
    • Maintains materials such as manuals, user guides and training materials; 
    • Performs, coordinates or assists in purchasing, acquisition, installation, placement, storage, maintenance, inventory and distribution processes of information systems equipment and software products; 
    • Maintains service logs and/or on-line trouble logs, inventories of computer and/or voice equipment and diagrams; 
    • Performs related duties as required.
    Production Control: 

    • Assists other technical staff in the preparation of operational documentation; 
    • Performs basic technical data control functions associated with job stream maintenance in a mainframe or server based system environment; 
    • Analyzes and resolves basic technical problems related to job control language (JCL), job streams, tape management and associated functions; 
    • Performs related duties as required.

    KNOWLEDGE, SKILL AND ABILITY

    • Knowledge of
      • functioning and use of information systems and technology; 
      • IT equipment; 
      • help desk management tools and utilities; 
      • computer operations and methods of preparing work for processing; 
      • data control functions specific to job stream maintenance and documentation; 
      • concepts of network and microcomputer operating systems; 
    • Skills
      • interpersonal skills; 
      • oral and written communication skills; 
      • technical problem solving skills; 
      • logic and analytical skills; 
    • Ability to
      • install and maintain microcomputer hardware, software and basic network components; 
      • analyze and troubleshoot simple operational and data communications problems; 
      • prepare and maintain records, logs and reports.

    MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

    Three (3) years of experience in information technology (IT) operations support or another IT related support area.

    NOTE: For state employees this experience is interpreted at the level of a Data Processing Operations Support Specialist 1.

    MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

    • College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.
    • For state employees one (1) year as an Information Technology Technician Trainee may be substituted for the General Experience.

    PREFERRED QUALIFICATIONS

    • Experience in implementing system software upgrades, enhancements and providing supplemental support.
    • Experience assisting developers with analysis and design of software systems. 
    • Experience in providing end user support including tracking, validating, and identifying problem statuses, as well as monitoring open issues. 
    • Experience in manual testing of software applications and reports.
    • Experience in creating test data and developing test cases aligned with business requirements.

    Conclusion

    AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

    The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

    ACKNOWLEDGEMENT

    As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all inclusive of every task and/or responsibility.


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