STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Telephone Operator (40 Hour)

Office/On-site

Recruitment #240710-8700FM-001

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Introduction


Are you ready to make a real impact as a Telephone Operator? Join us today and be part of something meaningful!


The State of Connecticut, Department of Veterans Affairs (DVA) is seeking a Telephone Operator to join our team of dedicated individuals that support our Veterans. This is a full-time, first-shift position located in Rocky Hill, where you’ll be working 40 hours a week, with a Monday through Friday schedule from 8:00 am to 4:30 pm.


WHAT YOU'LL DO:

  • Manage Communication: Operate and manage our electronic telephone systems, facilitating smooth and efficient communication within the team and with external contacts.
  • Ensure Safety: Maintain the safety of our agency through telephone communication.
  • Record Keeping: Maintain meticulous records of dispatch activities.

WHAT WE CAN OFFER YOU
UNLOCK YOUR POTENTIAL:
  • Embark on a fulfilling career journey
  • Support a passionate division dedicated to enhancing the lives of those we serve
  • Make a significant impact in the public sector
  • Thrive in a collaborative and supportive team environment

MORE ABOUT US:

For over 140 years, DVA has been caring for its veterans and their dependents. As a Department, we believe in "serving those who have served." This is accomplished through our: Office of Advocacy and Assistance, Residential Facility, Healthcare Center, and Cemetery and Burial Services. 

The DVA has supported Connecticut Veterans and continues this tradition with Residential and Healthcare programming on our campus in Rocky Hill. There are two paths for residency at the DVA: 


  • Residential Facility: offers temporary, supportive living with programming designed to return Connecticut Veterans to independent living in the community; 
  • Sgt. John L. Levitow Healthcare Center: a state-of-the-art medical facility that offers long-term care for veterans with chronic, disabling conditions who require 24-hour assistance. 

    When you walk through the doors of the Healthcare Center (HCC), one immediately feels a sense of community, comfort, and camaraderie. The HCC stands apart from other 24-hour care centers with full time Physicians and Advanced Practice Registered Nurses on staff. Our highly trained staff is dedicated to providing compassionate care to meet the unique needs of Veteran patients, built on the foundation of integrity, honor, and respect. We pride ourselves on fostering these qualities as we honor Veteran patients for their service and encourage the innate bond between them. 


    Start with us.  Stay with us.  Grow with us.


    Join us and become a vital part of a team that truly values and supports our Veterans. Apply now and start making a difference today!

    Selection Plan

    FOR ASSISTANCE IN APPLYING:

    Please read or watch our Applicant Tips on How to Apply!

    Please Note:
    For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.

    To Apply:
    • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
    • You must specify your qualifications on your application. You will be unable to make revisions once you submit your application for this posting to the JobAps system.
    • In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.
    • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
    • This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.
    Important Next Step Information for After You Apply:
    • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
    • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
    • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
    • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
    • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position. Read through this helpful link to prepare for your interview.
    • Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at www.ct.gov/ethics.
    Connect With Us:
    • Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process.
    • Updates will be available through your JobAps portal account. If you have any questions pertaining to this recruitment please contact Pamela Rochette via email at Pamela.Rochette@ct.gov.

    PURPOSE OF JOB CLASS (NATURE OF WORK)

    In a state agency this class is accountable for independently performing a full range of tasks involved in operating a PBX telephone switchboard, desk console, or other electronic telephone system and for acting as a receptionist.

    EXAMPLES OF DUTIES

    • Serves as a central answering point for incoming calls; 
    • Determines caller's needs and transfers caller to appropriate extension; 
    • Answers telephone inquiries and provides general information regarding activities of the agency; 
    • Receives and announces visitors and directs them to their destinations; 
    • Uses telephone to locate persons; 
    • Performs general clerical duties such as typing, filing, distribution, and processing of mail, receiving deliveries, etc.; 
    • May staff communications center for agency; 
    • May train relief operators; 
    • Performs related duties as required.

    KNOWLEDGE, SKILL AND ABILITY

    • Knowledge of and ability to operate a PBX telephone switchboard, desk console, or other electronic telephone system; 
    • Skills
      • interpersonal skills; 
      • oral and written communication skills; 
      • clerical skills; 
    • Ability to
      • speak clearly and distinctly in accordance with acceptable English usage; 
      • follow written and oral instructions; 
      • utilize computer software.

    MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

    Six (6) months of experience in the operation of electronic telephone systems or as a PBX or telephone company operator.

    MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

    One (1) year of experience providing regular periodic relief telephone operator coverage in a state agency may be substituted for the General Experience.

    PREFERRED QUALIFICATIONS

    • Experience in the operation of electronic telephone systems.
    • Experience monitoring security cameras.
    • Experience performing dispatching and record keeping functions 
    • Experience determining and prioritizing emergency and non-emergency situations
    • Experience handling confidential information
    • Experience operating 2-way radios.

    WORKING CONDITIONS

    Incumbents in this class may be required to work in tiring positions performing repetitious and monotonous tasks for extended periods of time.

    Conclusion

    AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

    The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

    ACKNOWLEDGEMENT

    As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.




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